Very helpful regarding the broken handle of my border spade. Vouchers were issued to purchase a replacement (had to add some towards it to cover postage costs and to get like for like) Express deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted Kent and Stowe as my manual aerator was about to break where the haft is fixed to the metal head. They very kindly issued a voucher to enable a replacement to be ordered from the we... See more
Company replied
I love Kent and Stowe Garden Life tools. They are lightweight and sharp enough that you can use your arms to dig if your legs are tired/ injured or if, like me you have a disability that prevents... See more
Company replied
I purchased an aerator with vouchers provided by your company after the one I had broke.Excellent customer services and a mark of a great company that you replaced the item free of charge.J am get gra... See more
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Company details
Written by the company
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
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4.4
Excellent
185 reviews
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Reply from Kent & Stowe
Hello,
Thank you for such a lovely review. We’re really pleased to hear you value both our customer service and our products, it's exactly what we strive for.
We truly appreciate you taking the time to share your experience.
Thanks,
The K&S Team
The tools arrived quickly and are very…
The tools arrived quickly and are very well made.
March 16, 2026
Reply from Kent & Stowe
Hello,
Thank you for your kind review. We’re so pleased to hear your tools arrived quickly and that you’re happy with how well they’re made.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
The best customer service I have…
The best customer service I have experienced with a no hassle approach and a replacement fork provided- thank you
March 11, 2026
Reply from Kent & Stowe
Hello,
Thank you for your fantastic review. We’re delighted to hear that you found our customer service to be the best you’ve experienced and that your replacement fork was provided quickly and hassle-free.
We really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Excellent service
Excellent service and very understanding of the difficulties experienced.
March 19, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear that you found our team helpful and understanding during the difficulties you experienced.
Providing supportive and responsive service is something we place great importance on, so it’s lovely to know this came through.
Thanks,
The K&S Team
Kent & Stowe are a brilliant company to…
Kent & Stowe are a brilliant company to deal with. My border spade is excellent quality and I love it, it is just right for me.
Can’t recommend them highly enough!
March 10, 2026
Reply from Kent & Stowe
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your border spade is the perfect fit and that you’re enjoying its quality. Your recommendation means a lot to us!
Thanks,
The K&S Team
Genuine no quibble guarantee.
They offer a guarantee on their products and honour it without quibble. A real and pleasant surprise.
March 16, 2026
Reply from Kent & Stowe
Hello,
Thank you for your kind words! We’re delighted to hear that our no-quibble guarantee gave you peace of mind.
We always aim to make things simple and hassle-free for our customers, and your feedback means a lot to us.
Thanks,
The K&S Team
Excellent company to deal with
Had a problem with one of the products and although I hadn’t registered the warranty, gift vouchers were issued for replacement - very nice company to deal with
March 9, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave a review. We really do appreciate all feedback.
I am sorry to hear that you had a problem with one of our tools, however I am glad we were able to resolve this for you.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. It's always lovely to see positive feedback.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. It's always lovely to see positive feedback.
Thanks,
The K&S Team
Customer. Service.
Purchased a Digging shovel about 18mths ago, unfortunately it broke. Contacted them with the purchase details and pictures and was sent vouchers to the value, including delivery of a new item. All very straight forward, very helpful and excellent customer service from this company. I would certainly recomend them.
March 13, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
I am very sorry that you had a problem with one of our tools, but I am very happy to hear that we were able to resolve this for you!
Thanks,
The K&S Team
Secateurs
The secateurs I ordered were faulty as the slider did not close the blades. This was dealt with very promptly with the company and they sent me another pair.
March 12, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the team to leave us a review.
I am sorry that you had an issue with your secateurs, but I am very happy to hear that we were able to resolve this for you!
Thanks,
The K&S Team
Great Service!
Managed to break my K&S digging fork which was still under guarantee. They very promptly gave me vouchers to buy a replacement and also cover the postage.
March 11, 2026
Reply from Kent & Stowe
Hello,
Thank you for your review! We're glad we could help replace your K&S digging fork quickly and make the process hassle-free. We hope you enjoy your new tool and happy digging!
Thanks,
The K&S Team
They have been very responsive in…
They have been very responsive in replacing an item. Could not have been more helpful!
March 10, 2026
Reply from Kent & Stowe
Hello,
Thank you for sharing your experience! We're thrilled to hear our team could assist quickly and make the process easy for you. Your feedback means a lot to us!
Thanks,
The K&S Team
Excellent customer service with swift…
Excellent customer service with swift response and resolution to my query. Equally speedy delivery of my order.
Many thanks
March 10, 2026
Reply from Kent & Stowe
Hello,
Thank you so much for your kind words! We're delighted to hear that our team was able to help quickly and that your order arrived promptly. We really appreciate your feedback and hope you enjoy your purchase!
Thanks,
The K&S Team
Absolutely fantastic customer service…
Absolutely fantastic customer service from Kent & Stowe regarding a warranty replacement for a broken tool. No hassle and very quick response, this is how you create a lifetime customer!
March 9, 2026
Reply from Kent & Stowe
Hello,
Thank you for your lovely review. I’ve located your ticket and shared your feedback with the agent who assisted you.
We’re so pleased we were able to help!
Thanks,
The K&S Team
Avoid if you can, unreliable postage
Marshall Gardens represents Kent and Stowe tools. And when you purchase them online, this is who you dealing with. This is my 2nd purchase from them,and this time even worse experience than at first time. Last year I was charged almost £15 for delivery. And after multiple phone calls eventually received my items after over 2 weeks. This time charges smaller but experience the same. Tools after week not even ready to be posted. Then they got lost. Then completely new order ment to be sent to me. Just to find out that only part of the order was sent. Still waiting. For the price of the tools I would expect much better service. I will not be coming back.
March 3, 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave your review. I am very sorry for the experience you have had.
I have reached out to you directly today to apologise and to follow up on the missing items, which should have been included in your replacement order. I am investigating this with our warehouse team and will make sure this is resolved as quickly as possible.
Thank you again for your feedback, and I’m truly sorry that we fell short on this occasion.
Thanks,
The K&S Team
Thank you Customer Support
After eighteen months my long handled trowel broke in two. My email was answered within 24 hours and a replacement arrived 3 days later.
March 19, 2026
Unprompted review
Reply from Kent & Stowe
Hello,
Thank you so much for your wonderful 5‑star review. We’re really pleased to hear that our team were able to help quickly and that your replacement long‑handled trowel arrived without delay.
If you ever need any further support, we’re always here to help.
Thanks,
The K&S Team
Long trowel no good ☹️
Bought a long handle trowel and it broke about 3 months of using it. This needs redesigning with a stronger joint.
Not buying another. Emailed them with no reply.
Appalling really.
I’ve emailed the company with no response.
March 17, 2026
Unprompted review
Reply from Kent & Stowe
Hello,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your Long Handled Trowel has broken after such a short period of use, and that you haven’t received a reply from us, that’s certainly not the experience we want for our customers.
I’ve checked our system but have not been able to locate an email from you. If you still have the original ticket number that would have been sent automatically when you contacted us, please share this so we can find your case. Alternatively, you are very welcome to contact us again at customerservice@kentandstowe.com, and we’ll pick this up straight away.
All Kent & Stowe tools are covered by our guarantee, and if the tool is confirmed to be faulty, we’re more than happy to resolve this for you.
Thank you again for bringing this to our attention, we’d really like the opportunity to put this right.
Reply to edit: We have still not received any correspondence from you, please can you confirm you have received a ticket number from our auto-reply the explains we have received your email.
Thanks,
The Kent & Stowe Team
Avoid online - missing order, terrible customer service
I took a chance with ordering knowing some people had reported receiving poor quality items, but so far the order experience has been terrible and I would not recommend shopping online from Kent and Stowe. Their communication is terrible and after 3 weeks I've still not received my order. Try Spear and Jackson tools instead.
The full story:
I placed an online order of two tools on 27 February for home delivery. It dispatched on 4 March. The tracking showed it arrived at the courier, then that it was out for delivery. Then the tracking changed to note it 'needed a specialist delivery vehicle' due to the size of the parcel. On 12 March the tracking then showed it was returned to Kent and Stowe.
I emailed Kent and Stowe on 12 March to find out what was going on - they said "Thank you for your email. I can see that a replacement shipment has been arranged for you", without any further explanation.
I asked again what had happened to my order. On 16 March they said "We have been advised that it was diverted to store pick up, but not then collected within the agreed time. Kind Regards".
This seemed very strange considering it was a home delivery order with no contact from Kent and Stowe throughout the process. I am curious to see where they send the replacement order, if I ever receive it.
Updates:
I followed up with the company on 16 March and they said "The tracking shows that there was a request to move from Home Delivery to Store Collection, this is not something we initiated". I then requested further details, concerned that someone could change my order without my knowledge. At the same time, this Trustpilot review published and I soon received a response to my concerns from a manager who apologised, said they had looked into it and found the issue was with the courier. It's a shame it took so much effort for the company to stop doubling down.
Last update, 31 March - I received my items and they have not immediately broken. However I would not buy from the online store again.
February 27, 2026
Unprompted review
Reply from Kent & Stowe
Hi Eleanor,
Thank you for your review. I believe I have now addressed this with you directly. After reviewing the full tracking information, it appears there was a miscommunication caused by a courier error, which understandably led to some frustration. We have clarified this with you privately and arranged the appropriate next steps. If there is anything further you need, please feel free to reply to our email and we will be happy to assist.
Thanks,
The K&S Team
Fork head sheered off handle at the joint.
I’ve read through a lot of the 1 star reviews and unfortunately, I had the same problem as many others - my fork head broke off, barely used maybe twice, 3 months old.
This has been my first experience with Kent & Stowe, they were fast to assist and gave me a gift card to order a new one from their site after I provided proof of purchase.
I feel 4 stars is warranted as of right now, because this simply shouldn’t happen in the first place and whilst I appreciate their fast responses and resolution, I don’t have much confidence in Kent & Stowe, but, they do have a 15 year guarantee on their products.. so time will tell.
February 17, 2026
Unprompted review
Reply from Kent & Stowe
Hello,
Thank you so much for taking the time to leave your review. We really appreciate your balanced feedback and are glad we were able to resolve the issue for you quickly.
I’m sorry that your first experience with a Kent & Stowe tool wasn’t as it should have been. While we strive for every tool to be manufactured to the highest standard, occasionally a fault can occur that isn’t visible during production or testing. Examples of this include weld-point thinning that only becomes apparent under pressure, or small structural cracks beneath the surface of the wood that cannot be detected until the tool is in use. Although rare, these issues can unfortunately happen despite our stringent quality checks.
We completely understand your hesitation, but we want to reassure you that our 15‑year guarantee is there for exactly this reason. If any tool fails due to a manufacturing fault within this time frame, we will always repair or replace it promptly, just as we did here.
Thank you again for your feedback and for giving us the opportunity to put things right. We hope your replacement serves you well for many years to come.
Thanks,
The K&S Team
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