Easy to move money between accounts, instantly. The only downfall, interest rate gets reduced, then new products on offer that matched your previous deal, open one of those accounts, transfer your fun... See more
Company replied
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Review summary
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Reviews shaping this summary
Transition to new platform worked but had hiccups. Main problem is that I am no longer able to view account transaction history online before the switch . All I can see is a final £sum at closure und... See more
Company replied
KR usually has some good rates. At the moment, though, they appear to be switching between systems, which seems to be taking longer than expected and is causing problems.
Company replied
I have some problems changing over to the new system, 2 of my accounts transferred over okey, but my isa is in the old setup, I don’t know when that will go over to the system. Perhaps you could let m... See more
Company replied
Company details
Written by the company
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
Contact info
Chatham, United Kingdom
- www.kentreliance.co.uk
3.7
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Kent Reliance
Thanks for your feedback Ian! We're happy to hear you had a smooth experience setting up and navigating the website. We appreciate you choosing us.
The process of opening the account was…
The process of opening the account was easy to navigate but still comprehensive and secure. It worked well. It gave me confidence that my money would be safely managed.
June 8, 2026
Reply from Kent Reliance
Thanks for your feedback! We're happy to hear you had a smooth experience setting up and navigating the website. We appreciate you choosing us.
Advance Warning
I have trouble logging in sometimes but get there in the end.The service is good they keep in touch and let you know when accounts are about to expire in advance which is good.
June 8, 2026
Reply from Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Hutson!
Generally quite happy
Certain aspects of the website are a little clunky and look a bit dated but overall everything works well and transactions are quick. Responsive communication via text and email is also good.
June 8, 2026
Reply from Kent Reliance
Thank you for your feedback Erica. We appreciate your comments and are pleased to hear that transactions are processed quickly and that our communications have been helpful. Your suggestions will be taken into consideration. we’re always looking at ways to improve our service.
Reply from Kent Reliance
Thanks for sharing your feedback Rallis, that's great to hear.
I had no problems with online access to…
I had no problems with online access to the site or with arranging my savings plan, a major plus!
June 8, 2026
Reply from Kent Reliance
Thanks for sharing your feedback Spurr, that's great to hear.
I’ve saved with kent for some years now…
I’ve saved with kent for some years now and find the website easy to use,and generally the rates are pretty decent!
June 8, 2026
Reply from Kent Reliance
Thanks for your feedback Jules! We're happy to hear you had a smooth experience setting up and navigating the website and and that you’re enjoying the interest rates. We appreciate you choosing us.
Helpful staff
June 8, 2026
Reply from Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Harris!
ONLY JUST OPENED ACCOUNT
I will have to wait and see before I can leave a review, depositing £7000 was fairly easy, I'll wait and see how it goes from here on.
June 8, 2026
Reply from Kent Reliance
Thank you for your feedback Simon. We're pleased to hear that the deposit process was straightforward. We appreciate your trust and look forward to continuing to provide you with a positive experience. If you have any questions or need assistance along the way, please don't hesitate to contact us.
Reply from Kent Reliance
Thanks for sharing your feedback John, that's great to hear.
Reply from Kent Reliance
Lovely to hear about your experience with us, Andrew - thanks for sharing :)
Easy to open an account and I received…
Easy to open an account and I received immediate confirmation that money had been transferred in as soon as it left my other bank's account
June 8, 2026
Reply from Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Susan!
Reply from Kent Reliance
That’s great, thank you John!
Always easy to deal with
Always easy to deal with, good communication. Good Interest rates.
June 8, 2026
Reply from Kent Reliance
Thanks for sharing your feedback, that's great to hear.
Although they are going through changes…
Although they are going through changes to enhance security,I was able to navigate without to much trouble. I am kept informed and withdrawing money is easy to accomplish.
June 8, 2026
Reply from Kent Reliance
Thanks for your feedback Roy! We're happy to hear you had a smooth experience setting up and navigating the website. We appreciate you choosing us.
I have a number of bonds invested and…
I have a number of bonds invested and all of them excepted my first choice nominated account, but you did not! This meant I had to use my second choice nominated account which is an inconvenience. The reason you did not accept Handlesbanken was simply because they do not show on statements their sort code. This is because it is the same sort code for all UK based branches of that bank. You would not even accept a letter from them confirming this. This is poor and the reason I give you only 3 stars. I don't suppose you will reply to this negative feedback!
June 8, 2026
Reply from Kent Reliance
Thank you for your feedback Bob. We appreciate your frustration and apologise for the inconvenience caused. Our requirement for bank statements to display both the sort code and account number is in place for security and verification purposes, as our system relies on these details to validate nominated accounts. These measures help us protect our customers and ensure payments are made securely. We value your comments and will take them into consideration as we continue to review our processes.
Excellent member of staff
I spoke with a gentleman with an Indian accent this morning. He was very courteous and helpful and solved the problem splendidly.
June 6, 2026
Unprompted review
Reply from Kent Reliance
Thank you for the kind feedback Margaret. I’m glad the advice was clear and helpful, and I appreciate you taking the time to share that.
I have previously managed two online …
I have previously managed two online ISA accounts with KR with no issues. KR are now moving accounts to 'New Online Services', in the mean time the 'old' online services do not seem to be functioning correctly. I logged onto look at two ISA accounts, and the page became non-functional. I logged in 3 times in total, the 3rd time I could not get to the details of one of the accounts & then got a message to say I had made too many requests!
KR are now going to move accounts to the new platform with new account numbers and sort codes. They also require the account holders to provide a mobile phone number:
"We need you to use a mobile phone because our registration process for the platform uses two-factor authentication and one-time passcodes sent by SMS to verify identity when logging in or completing secure actions"
Well I wish they had informed me of this at an earlier stage, I would not have then transferred an existing fixed rate ISA into a new issue with them in early April
I have no mobile phone (no signal at home). What am I supposed to do? Why can't one time passcodes be sent via the new digital landlines?
June 3, 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience, Sasha. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Made a complaint 7 weeks ago
Made a complaint 7 weeks ago, have heard nothing.
April 10, 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience, Richard. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
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