Kent Reliance Reviews 

I wanted to transfer money from old Kent accounts to new Kent accounts. Two were ISA accounts and and two Easy Access accounts.
With both Kent would not let me close accounts and transfer full balance. With the Easy Access I had to transfer to linked account and back using different platforms. I have messaged Kent to transfer remaining money ( £1.00 plus interest ) and close account, but no action so far.

What a Fantastic organisation!!!, went there today to sort out few things with my wife, we were looked after by a delightful lady called WENDY, I would like to commend her , & the firm for employing such a professional.everything was sorted out to our satisfaction & I was very impressed with the fact that they reward loyal customers. Whereas some banks only offer incentives to new customers!!???, don't ask me why???? Since it's much harder to gain new customers as opposed to retaining your existing ones. Well done Guys keep it up. Delighted customer. SENSEI NADER MALEKNASR

Good customer service with excellent communication regarding product choices.

Always happy with the service and the rates

Kept informed and easy website. Good interest rates

Absolutely shocking customer service. Rang in on the 6th of June to inform of a bereavement. I was informed at the time to send the death certificate by email which i did. I received no response. I sent a follow up email and again received no response. I rang today a week later only to be informed that they do not accept death certificates via email and i need to send the original in despite being advised to email it originally.

Why on earth would you require me to send the original death certificate through the post when a copy shows the exact same information and has a reference number that can be checked cross referenced with the official registrars office to check authenticity.

You are just making things far harder the they need to be at an already difficult time, I have contacted 11 different accounts from different providers that have all confirmed the balances of each account for probate purposes, off the strength of receiving a copy of the original death certificate by email.

Only Kent reliance want me to take the risk of sending the official death certificate in the post. Ridiculous, old fashioned, unreasonable way of dealing with the release of an account balance after bereavement. Kent have solely delayed the probate process.

Always receive a good level of service and interest rates are good for a High Street based Building Soc.

The website made opening the account very easy.
Straight forward instructions how to use the application document.

It was easy to make the changes I required using the web site. It was also good to see the extra security measures. However it would be good to transfer money into the account(s) from within the web site rather than transfer in from outside.

Good interest rates and not too many e-mails

I have had a cash ISA for quite a few years. Once opened the interest rate stays constant but they start other cas ISAs at a better rate. You then have to change your account, this seems to happen every six months. Wish they would would just upgrade the original account

I had to visit my banking branch to make the deposit.

Very Professional.
Excellent Communication.
Extremely Helpful.

Good interest rate, website sometimes plays up, but so far quite good.

On line customer service is good but loyalty is not rewarded with easy access accounts.
New customers get a much higher rate of interest

Support power of attorney

Please advise what further info is required?

I did complain numerous times to Kent reliance but they remained steadfast POA customers do not have online access. This makes life difficult. There were delays in sending me info concerning maturity of bonds . This would have been available to me online if I had not had POA. POA status was therefore penalising me at an already difficult time .

So simple to use, competitive rates, secure savings.