Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, t... See more
Company replied
Having decided on an outside light, KES Lighting was significantly cheaper than other suppliers offering the same item. Easy ordering process & really liked that the correct lightbulb was shown as a... See more
Company replied
I am doing a massive 3,000 sq home project. I've bought numerous lights from many companies. This company have been an absolute delight so far to deal with. My lights get wonderful comments.
Company details
- Lighting Store
- Decoration and Interior Design Store
- Furniture Store
- Home Goods Store
- Home Improvement Store
- Lighting Wholesaler
About KES Lighting & Home
Written by the company
KES are one of the largest independent retailers of luxury lighting for the home.
A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.
Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!
Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!
Contact info
191 Newtown Road, CV12 8QG, Bedworth, United Kingdom
- +44 2476 317022
- sales@keslighting.co.uk
- www.keslighting.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Returns Policy
Order number: 200086806
Still waiting on a refund of £892.80 having initiated a return with them at the end of March (which did not get approved until 2 weeks later) and returned the items (brand new and unopened) 4 weeks ago (17th April). We have been calling weekly to find out when the refund will be issued but keep getting excuses. Still waiting for the refund as of today.... Although they have good products we unfortunately won't be using this company ago due to the terrible customer service and their slowness to process our return and reply to messages.
May 13, 2025
Unprompted review
Reply from KES Lighting & Home
Hi Andrea, please accept out sincerest apologies for the delay that you experienced with your refund. Checking the records, we can see that the refund was processed on 20th May and our director reached out with a personal apology and some details around the situation. We're sorry that we fell below our own expectations here.
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Chepstow Lighting
Order #200089938 I was recommended to order some lights by my client as I am an electrician and I was very impressed with the lighting and I would like to say the experience was good and I will recommend to my future clients too. Thank-You
May 8, 2025
Unprompted review
Reply from KES Lighting & Home
Thanks very much Girish, we appreciate the kind words!
Refused exchange and in end credit card company refunded me
Very poor customer service who are not interested in solving issues but taking your money and making all sorts of excuses on how it's my fault that the item is defective. I bought a chandelier for almost £1000, when installing it, one of the wires snapped in 2 different places (clearly the wire was weak and faulty). My electrician managed to solder it however the string could not be adjusted to the desired height as the solder was too thick to pass through a small hole. I contacted KES straight away who then offered to send a new wire for me to ask the electrician that i would have to pay for to put in a new wire. I explained that the light comes as one piece, the wires are encased in housing that is sealed in the factory and that I will not be asking my sparky to perform a task that he is nit qualified to do. I should receive a new light. KES then started to blame me for not checking the wires prior to install and that i had now voided the warranty. In essence they had no interest in exchanging for a new light. I contacted my credit card company who refunded me all of the money and did not pay KES as their initial reply to the credit card company did not answer the questions they asked and then they refused to answer the credit card company. This just highlights their attitude. KES will of course deny all this but the fact that the credit card company refused funds to KES says it all!
April 21, 2024
Unprompted review
Reply from KES Lighting & Home
Hi Ahmed, that's certainly a version of events - but not necessarily all the detail is it?
The key piece of information that you've decided to leave out here is that once your electrician had damaged the light during installation (totally the fault of the electrician, it's worth mentioning), rather than getting in touch with us first to ask advice, your electrician decided to go ahead and carry out a botched repair job, which caused further issues with installation.
If you'd have spoken to us first before deciding to go ahead and carry out a poor repair job yourself, we may have been able to advise on an outcome that could have solved your issues.
As stated at the time, carrying out repairs on the fitting and then damaging it further means the warranty was voided - this is absolutely common practice with any goods (especially electrical).
Regarding the credit card company - please don't think that an extremely lucky decision regarding the chargeback is in some way a validation that you're in right, because you're not. Credit card companies, rightly or wrongly, will always favour a consumer in a chargeback. You have knowingly manipulated this in your favour after a substandard electrician ruined a perfectly good light fitting.
Long story short - back in 2023 you carried out unauthorised and poor quality repairs on a fitting that you broke your yourself, then you got upset that your warranty was invalidated so decided to have a last roll of the dice with getting your own way by putting chargeback request in to your card company. Inexplicably, this chargeback was granted.
You have also charged back the entire order and did not return the other fitting. When can we expect that back from you?
Reply from KES Lighting & Home
Thanks Heather, we're pleased to read that!
Reply from KES Lighting & Home
Thank you John!
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Light arrived on time
Light arrived on time, very well packaged and as described. Lovely product
March 22, 2025
Reply from KES Lighting & Home
Great to know, thank you!!
Lamp arrived in good time
Lamp arrived in good time. Orientation of the ceiling mounting bezel not exactly square and no way of altering it. Would be good to have been able to buy lamp bulbs to match the unit on the same site.
March 22, 2025
Reply from KES Lighting & Home
Thanks for your feedback Stefan, much appreciated!
Even though the item we wanted was not…
Even though the item we wanted was not available after paying for it there was a no issue refund and excellent communication via email
March 21, 2025
Reply from KES Lighting & Home
Thanks for the feedback Bryan and apologies that we weren't able to fulfil the initial order.
Excellent communication
Excellent communication, lights delivered very quickly and very well priced.
March 26, 2025
Unprompted review
Reply from KES Lighting & Home
Thanks Issy, we appreciate your comments.
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Reply from KES Lighting & Home
Thanks for the 5 star review, Reelika!
Reply from KES Lighting & Home
We appreciate your comments - thank you Gary!
Great lights and the price was the best…
Great lights and the price was the best I could find online but delivery had to be chased and took over a week
March 19, 2025
Reply from KES Lighting & Home
Thanks for the feedback Ian and apologies for the delay.
Reply from KES Lighting & Home
Thanks for your review Robert!
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Delivery was due to be my home address…
Delivery was due to be my home address and a label from you had this . However DPD PUT ANOTHER address on and left it at a drop off stop. Why.??
Very inconvenient. Not your fault perhaps but not good.
March 19, 2025
Reply from KES Lighting & Home
Hi Keith, we share your frustrations - it's always such a pain being let down by a courier.
Absolutely love my new lamp and the…
Absolutely love my new lamp and the service is excellent, however I personally think when you purchase a new lamp it should come with a bulb 💡
October 28, 2024
Unprompted review
Reply from KES Lighting & Home
Thanks for the feedback Mandy!
My apologies it wasn't clear how to…
My apologies it wasn't clear how to give 5 stars which is what I thought I had done. We are delighted with our purchase, it was delivered promptly and the packaging was excellent. Should be 5 stars
March 15, 2025
Reply from KES Lighting & Home
Thank you Michael, we really appreciate it!
Quick delivery and clear instructions…
Quick delivery and clear instructions 5*****
Plus I’m in love with my chandelier!!
March 17, 2025
Reply from KES Lighting & Home
We are so pleased to read that you're in love!!
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Great experience- can recommend
The lights are as described and beautiful. Reasonable price, good communication. Fast, next day delivery and goods were well packaged. Found this company great to deal with and based on our experience can highly recommend.
March 17, 2025
Reply from KES Lighting & Home
Thank you so much for your lovely review, Sandra. Much appreciated!
The lamp we ordered looks beautiful
The lamp we ordered looks beautiful. The dispatch was super fast and the customer service was great.
Many thanks
March 22, 2025
Reply from KES Lighting & Home
Thank you Tanya for the kind comments!
Product not as described at all
Product not as described at all. No response from Customer Services when raised issue twice.
March 16, 2025
Reply from KES Lighting & Home
Hi there, we've just been looking into this - apologies for this mix up. The team have been instructed to collect the incorrect item and send you a version with two lampholders. We'll be in touch to arrange.
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