KES Lighting & Home Reviews 

2,087
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers had a great experience with this company. Customers frequently mention that the products arrive quickly, and purchases are always securely packaged to prevent any damage during transit. People also appreciate the stunning design and exceptional quality of the lighting fixtures available on the website. Many consumers emphasize the helpful communication and prompt assistance provided by the team. Some reviewers were not happy with the support received when items arrived damaged or defective. A few customers also experienced frustrating return policies and strict timeframes regarding damaged deliveries. Others mentioned difficulties with missing parts or unhelpful responses from customer service agents.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the stunning design, competitive pricing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistent promptness and secure... See more

Quality

Customers consistently note positive experiences with quality, highlighting stunning lights and superb... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement. While many... See more

Order

Consumers find order experiences to be mixed. While many customers report fast processing, smooth purchasing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small... See more

Company replied

Rated 5 out of 5 stars

Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, t... See more

Company replied

Rated 5 out of 5 stars

Having decided on an outside light, KES Lighting was significantly cheaper than other suppliers offering the same item. Easy ordering process & really liked that the correct lightbulb was shown as a... See more

Company replied

Rated 5 out of 5 stars

I am doing a massive 3,000 sq home project. I've bought numerous lights from many companies. This company have been an absolute delight so far to deal with. My lights get wonderful comments.


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store
  5. Home Improvement Store
  6. Lighting Wholesaler

About KES Lighting & Home

Written by the company

Chandeliers in a living room setting


INDOOR LIGHTING

OUTDOOR LIGHTING

special offers


KES are one of the largest independent retailers of luxury lighting for the home.

A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.

Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!

Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,087)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service very good

Good customer service very good. Delivery was excellent and to time.

Really pleased with our light fitting. It looks brilliant.

March 11, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Great to read your comments, thank you so much!

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Rated 5 out of 5 stars

Efficient feedback on product questions…

Efficient feedback on product questions and light was at a great price. Delivery and packaging excellent. Product as hoped. Just waiting for the electrician to fit!

March 14, 2025
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Reply from KES Lighting & Home

Thank you for your kind review, very much appreciated!

Rated 5 out of 5 stars

Art Deco Style & Quality

Fast despatch. Packaged well though not aware it was self assembly.
Good style, quality & good price.

March 8, 2025
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Reply from KES Lighting & Home

Thanks for taking the time to review, Lynda!

Rated 1 out of 5 stars

Dreadful customer service

Dreadful customer service, just interested in taking your money. Wasted enough of my time this week trying to deal with them - check out google reviews which seem a lot more realistic than those on here

March 19, 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Sal we're sorry to read that you're have had a less than ideal experience, but we can assure you that we are not 'just interested in taking your money' We would not have been able to have been in business for over 40 years if that was the case. However, unfortunately there are times where things don't go to plan - so we can only apologise for any issues you've experienced.

Regarding the reviews. Trustpilot review requests get sent to every single customer that purchases from us - we would respectfully argue that Trustpilot is a much more accurate reflection of our service than any other platform.

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Rated 5 out of 5 stars

Ordered the light yesterday.

Ordered the light yesterday.. rang to see if they could get it delivered today, and was informed that I'd missed the cut off for delivery the following day, but they would do their best. Arrived first thing this morning. Great customer service.

March 18, 2025
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Reply from KES Lighting & Home

Thank you Helen!

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Rated 5 out of 5 stars

Absolutely beautiful lamp

Absolutely beautiful lamp, ordered one but will order the other one for my bedside cupboards. Delivery very Quick
Brilliant service.

March 13, 2025
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Reply from KES Lighting & Home

So pleased to read you're happy with your order, Vivienne!

Rated 5 out of 5 stars

Tiffany Floor Lamp

I ordered a Tiffany floor lamp, communication was great, delivery was prompt, the product is beautiful and easy to put together and works!

March 17, 2025
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Reply from KES Lighting & Home

Thanks for your comments, Alison!

Rated 5 out of 5 stars

Great Customer Service

I ordered a wrong item in my purchase. Customer services quickly resolved it for me.

March 16, 2025
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Reply from KES Lighting & Home

Glad we could get that sorted for you, thanks for your review.

Rated 5 out of 5 stars

Spoke to a really helpful knowledgable…

Spoke to a really helpful knowledgable lady on the phone. Order came quickly and safely. Lovely light just what I wanted very pleased. Would recommend.

March 7, 2025
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Reply from KES Lighting & Home

Thanks for your recommendation Wendy, we really appreciate it!

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Rated 3 out of 5 stars

Deliver the goods before asking for a review!

Hard to give you a positive review when you ask for feedback before delivering the products, I was hoping for them by now but not yet turned up! Also you got me to sign up for a discount code on the promise of 'Unlock 10% discount off your first order' but then when I applied your welcome code it tells me it is only applicable for certain products and not any I had ordered - somewhat misleading so I have unsubscribed. Fair enough to only have discounts apply to certain things but make that clear, don't lead people to think they are going to get a blanket 10% off their first order.

March 14, 2025
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Reply from KES Lighting & Home

Sorry to read that you're frustrated Russell, but we do make a lot of effort to inform customers of the T&Cs regarding the offer - it references 'Selected brands only' twice in bold letters in the sign up box, and there is also a huge block of text in the email that sits just above the code, which goes into further detail.

Rated 5 out of 5 stars

Excellent service

Really nice light fitting at an excellent price, quality and delivery within 4 days👍

March 7, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you for the fantastic review, Steve. We're truly grateful for your support.

Rated 5 out of 5 stars

Smooth ordering

Smooth ordering, processing and competitive pricing.

March 6, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Richard, thank you for taking the time to leave this positive feedback. It means a lot to us!

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Rated 5 out of 5 stars

Excellent service

Fast delivery and excellent customer service after sale.

March 5, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Henry, we're incredibly grateful for your review. Thank you for your support!

Rated 5 out of 5 stars

Price is Right

Item was well packaged. Price and delivery were both affordable, compared to other suppliers. Despatch speedy and kept up to date on time slot. Light looks great.

March 9, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you so much for the feedback, Jac. We appreciate your business!

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