Kettler GB Reviews 

If I could give zero stars I would.

I ordered some Kettler Hardwood Shield for some outdoor furniture I had recently purchased. On 2 June, FedEx attempted delivery, but the item had clearly been damaged during transit and the liquid spilled across my natural stone patio during the attempted delivery, causing a large and highly visible staining.

The delivery was refused and the driver took the item away. I immediately contacted Kettler the same day with photographs and an explanation of what had happened, politely asking for their assistance.

I waited 5 working days for a response, as requested on Kettler’s website, but to no avail. After a further email, two voicemail messages and a Facebook message, I have still received no response other than automated acknowledgements.

My review is simple: I received a badly damaged product, I now have a badly stained and damaged patio, no replacement or refund, and no customer service whatsoever.

I cannot imagine how frustrating this would be if the issue involved a more expensive item, such as my patio furniture.

In case Kettler read these, my Order No was: #19690.

Order a garden table and chairs from Kettler after seeing the decent reviews. The order came without the table and they damaged the chairs on delivery. The courier - who seems to have contracted out the order elsewhere said it was nothing to do with them and to contact Kettler. Getting a response from Kettler is impossible. Their customer phone lines go to voicemail and you get no response (i have left 3 so far). Their trade line is also closed. Their email form doesnt get responded to. I am now disputing via my credit card for a full refund. Pretty shocking from Kettler and Im annoyed with how much time this has taken up.

Seemingly impossible to get in contact with Customer Services. I have tried via their Customer Contact Form, e-mail and telephone.

Do yourself a favour and don't buy anything from Kettler.
I bought a lounge set on sale. 2 chairs, table and 2 seater seat.
On arrival, one of the nuts was too large for the bolt so the bolts were loose and not secure. I stopped installing and asked for a spare part. This took over a week as they put the wrong postcode on the letter.
I then started to install it again but I found another nut was too large. I then waited for another spare part.
After 1 week, one of the arms on the chair cracked in the sun.
A replacement was sent around a month later. However, this had a faulty back where the plastic screw insert sheared away.
So 2 months after buying it, I still don't have a full set and not being able to use in it the nice weather we've had.
Another delivery is scheduled for the next replacement. They've asked that I dismantle the one functioning chair I have and return that too as they only have boxes of two chairs.
No compensation. No real apology.
It's really not worth the full price, the quality does not justify it.
It's my opinion it's over hyped and over priced. I can't see the new items lasting their 5 year guarantee at all, so maybe I'll be getting replacements for years to come!

I purchased a Kettler Cora Corner Set on 22 May 2026 and, less than a month later, the table is bowing and parts of the set, including the stools, are already cracking, splitting and chipping.

I contacted Kettler immediately, providing photographs and proof of purchase. The only response I received was a request for my receipt, despite it already being attached to my original email. I sent everything again straight away.

Since then, I have received absolutely no response. I have sent multiple follow-up emails, left voicemail messages and repeatedly tried to contact customer services, but have been met with complete silence.

What is most frustrating is not just the faults with the furniture, but the complete lack of communication. Customers should not have to continually chase, email and call simply to receive a response or an update on a warranty claim.

I am asking Kettler to contact me and resolve this issue by rectifying the faults with the table and cracked stools. The set is less than a month old and I expect a company of this size to stand behind its products and provide basic customer service.

At this point, the customer service appears non-existent.

APPALLING CUSTOMER SERVICES
Ordered a footstool, arrived flatpacked. Despatch ref WOO1067962 on 29 May'26. Manufacturing fault meaning one leg cannot be fitted, therefore the stool is not useable. Other minor faults such as the metal frame has not been sprayed in places. I have made numerous calls to customer services, no reply or voicemail reporting they are closed every day until 12 midday, even today, 12th June.
Sent two separate emails, no response. Kettler are failing in their duty to their customers.
Many previous reviews to my review are saying the same - BE WARNED!

APPALLING CUSTOMER SERVICES WARNING.
My opinion is this is not a company to be trusted.
Flatpack Footstool - Despatch ref WOO1067962 ordered 29 May 2026. Manufacturing fault meaning one leg cannot be fitted therefore not useable. Numerous calls to Customer Services 01527 591901, either no reply or voicemail reporting closure of customer services until 12 midday, every day, even today 12th June 2026.
I have sent two emails and had no reply to either. Kettler are seriously failing in their duty to their clients. Many previous recent reviews are saying the same so BE WARNED!!
I am considering a Section 75 Claim on my Credit Card because "the item arrived not as expected, faulty and cannot be used"

Initial order arrived damaged, this was not Kettler’s fault but the delivery company they are currently using. It took a long time to get it swapped. When we did get a replacement it was also slightly damaged. I also had to take time off work to wait in for the deliveries and collections which I was not told it was going to be separate days for the collection and delivery. I’ve attempted to call Kettler on numerous occasions but it goes to answer phone. I’ve emailed and the replies are often delayed. I’m still waiting for a reply to my email regarding the second damaged item and the table that wobbles due to the mechanism setup. I’ve not received any compensation for days taken off work or the fact we were without furniture for a long time and still have damaged furniture. I’m sure Kettler products are great but I’ve not had a great experience with Kettler.

I wouldn’t even give you a one star. Your service (particularly customer service) is appalling. You don’t even tell the truth when a customer finally manages to get through to you. You tell lies about delivery and don’t follow through. You told me I would hear from the delivery firm today with a time of delivery. But, guess what, no phone call. I’ve been waiting for my delivery since late April. So, if you are thinking of buying from Kessler, think very carefully. You have been warned!!

Ordered a pergola two weeks ago (with an advised shipping date of 2-4 buisness days). So far nothing has turned up - ArrowXL who they use for deliveries has twice promised a delivery date and on both occasions 'the item did not make it onto the van that day'. Customer service from ArrowXL is shockingly bad. Have zero faith they will deliver the item on Wednesday 10th June which is the 3rd date I have tried to book. If that fails I'm just going to cancel the order and get a pergola from anther supplier. Useless.

Very disappointing experience. This company charges premium prices for its furniture, yet appears to have partnered with a delivery company that falls far short of the standard customers would expect.
It is difficult to understand how a business can justify such high prices while failing to ensure that customers actually receive their orders in a timely and professional manner. Management should seriously review its relationship with Arrow XL, as the level of service provided has been unacceptable. The way customer enquiries and complaints are handled leaves a lot to be desired and has only added to the frustration.
Having also read numerous reviews, I am concerned by the number of complaints relating to damaged furniture arriving with customers. This raises serious questions about quality control and the delivery process.
Furthermore, products should only be advertised as available when they are genuinely in stock and ready to be dispatched. Selling items first and then attempting to source them afterwards is misleading and creates unnecessary delays for customers.
My advice to potential customers is to be prepared for significant delays with delivery. If you are ordering furniture for a specific date or occasion, factor in additional time and do not rely on the estimated delivery schedules provided. Based on my experience, the delivery process is unreliable and can become a frustrating ordeal.
Overall, a very poor experience and not one I would recommend based on the service received.

There's no doubt about the quality of Kettler's products, I'm a big fan. Sadly my review is an issue with their customer service. I need to return a cover that I received two weeks ago as it isn't the correct size.
I've filled out their on-line form, emailed sales@ telephoned for 4 days in a row, just get cut off. Left two voicemails. No return paperwork with the order to help the process, a complete dead end.
I will have to contact my credit card company for a chargeback.
Just make sure you get the right product, my cover is only £30 glad it's not an issue with a £2000 garden set!
If you're about to spend big money, try contacting customer service to validate my review.
Update:-
Received a returns free post address. Returned 2 weeks ago, no acknowledgement of my return and no refund yet.

We ordered two items: a sun parasol and a table heater. The parasol was delivered on time, but they warned us it was missing some pieces. They said they would deliver these the next day, but didn’t. After some chasing they did deliver them. It’s a good product. However, they never delivered the heater. We’ve repeatedly contacted them, including voicemail (they don’t answer their phones) and email but they are ignoring us. So we’ll now do a credit card charge back. I wouldn’t buy from them again, no chance.

Terrible customer service! You can never get hold of anyone on the telephone. Delivery is later than advertised. When you phone up and do eventually get hold of someone during their laughable 10am-4pm opening hours(what sort of working day is that for customers to try and get hold of someone). You get told that delivery will be a certain day and then when you phone up a few days later to check, you get told that delivery will be a different day to the one you were original quoted. Very poor and I certainly won't be buying from kettler again. By the looks of things kettler, you have lots of disappointed customers. Keep this up and you wont have a business.

item i have is ok ,,,,,but if any thing goes wrong with item ,and you send them a email ,,,,,,,,,,,,,,,,,,,,,,,,, takes about a week or so to get back to you i am still waiting on my replacement item 3 weeks later still no joy ,must be the worsted customer service i have had to deal with JOKE EVER

Shocking customer service.
I ordered a cantilever parasol 2 weeks ago and have heard nothing since. The Kettler customer service line has a message saying it is closed because of being too busy!! Can you believe it? How can such a company stay in business. I will attempt to get a refund via my card company.
All I can advise is you stay away from kettler, the company is total rubbish.

I’ve tried to contact you every other way….

Dear Kettler Customer Services,
I am writing regarding my order placed approximately two weeks ago for a garden furniture set costing over £2,000.
At the time of purchase, delivery was stated as being within 4–5 days. Despite this, I have received no delivery, no update, and no meaningful communication from your company.
I have attempted to contact you multiple times by telephone and email and have received no response. This level of customer service is extremely disappointing, particularly given Kettler’s previous reputation.
Please treat this as a formal complaint. I require either:
Confirmation of the delivery date within 48 hours, or
A full refund.
If I do not receive a satisfactory response within that timeframe, I will begin proceedings with my bank/card provider for a chargeback or Section 75 claim.
I look forward to your urgent response.

Dreadful customer service. Order a pergola a couple of weeks ago, part of it was sent, can’t get through on the phones have tried to over an hour an keeps going to answer phone.

I bought Kettler furniture covers the disintegrated in two seasons use and were only used for the summer months not worth one star overpriced junk

First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable.
They did unfortunately arrive with incorrect fittings . Although I bought them from another company Kettler rectified this by posting the correct fittings by 1st class post. They arrived the next day.
Many thanks to Kat Woods for going the extra mile and personally sorting it out herself, and not pushing it along the line.