We had a problem with all four roof panels on our pergola. Due to a sudden storm earlier in the year three broke off as did the fourth one when we tried to take it down. As it was less than a year o... See more
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Review summary
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Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
Outstanding products and service. I have several Kettler outdoor furniture sets and the quality can’t be beaten. For my latest set, my cat unfortunately has decided one of the chairs looks like the pe... See more
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
738 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
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I made an enquiry about an out of stock…
I made an enquiry about an out of stock item, Kat Woods was very on the ball and as soon as it came in she was quick to organise the delivery.
February 9, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that Kat was able to assist you so promptly. She takes great pride in staying on top of enquiries and making sure customers are kept informed, so it’s lovely to know her efforts made a difference.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your item once it arrives!
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Great Customer Service!
Contacted Kettler, as a footstool cushion was showing as out of stock.
Kat responded very quickly and even took time to source a cushion in the colour that I wanted.
Payment made very efficiently over the phone also with Kat.
In my opinion she went above and beyond the Customer Service contact you usually receive, and was a refreshing change!
Kettler are always high quality products, and very impressed with the overall service.
February 12, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
We’re absolutely delighted to hear about your experience with Kat – I’ll be sure to share your feedback with her directly. She genuinely cares about finding the right solution for our customers, so it’s fantastic to hear that her efforts to source the cushion in your preferred colour made such a difference.
It’s also great to know that the ordering process was smooth and efficient, and that the service felt like a refreshing change – that’s exactly what we aim for.
Thank you as well for your kind comments about the quality of our products. We truly appreciate you taking the time to share your experience and your continued support of Kettler.
I have to say I have been a fan of this…
I have to say I have been a fan of this firms products for a while now, but I have recently had lots of help and assistance from Holly with an existing product and repairs pieces and covers.
Thanks Kettler for going above and Beyond
February 12, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind words and continued support – it really does mean a lot to us.
We’re delighted to hear that you’ve been a fan of our products for some time, and even more pleased that we were able to support you with parts and covers for your existing set. I’ll make sure your feedback is shared with the team.
Thank you again for taking the time to leave a review and for recognising the effort the team puts in to go above and beyond. We truly appreciate it.
Kettler Cora dining set
I purchased a Cora dining set online. After 7 months I noticed the finish was flaking off and the table was twisting. I contacted Kettler and asked how to treat the table and chairs and they advised me that no products were needed, but the table top has twisted and will send a replacement. So far I have had 3 replacement table tops and 4 replacement chairs! The new table top which is 6 months old is falling apart, I have contacted Kettler and now they are saying I have to treat my table and chairs every six months, which is completely different to what I had previously been advised. I’m my experience Kettler are selling poor quality products at premium prices. I would advise against purchasing from Kettler.
January 30, 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave your review. I’m genuinely sorry to read about your experience and the frustration this has clearly caused you.
All of our outdoor wooden furniture, including the Cora range, is supplied with clear care and maintenance guidance. As with any outdoor wooden product, ongoing maintenance is essential due to constant exposure to the elements. Without appropriate care, natural weathering can occur, including movement, warping and changes to the surface finish.
We do offer a dedicated range of care and treatment products that are specifically designed to protect and prolong the life of our wooden furniture, and these are recommended as part of regular upkeep. Where these products are not used, deterioration over time is unfortunately unavoidable and not indicative of poor-quality materials, but rather the natural behaviour of wood outdoors.
I am sorry if there was any confusion previously regarding care advice provided, and I appreciate how conflicting information would be disappointing. Our intention is always to support customers in getting the best possible lifespan from their furniture.
If you would like us to review your case again or discuss suitable care options moving forward, we would encourage you to contact our Customer Services team directly, who will be happy to assist.
Thank you again for your feedback.
Excellent Customer Service…
I've been dealing with Holly Kirton at Kettler as I have realised a few of my patio furniture cushion covers appear to have been nibbled by some creature or other. Holly has been very prompt, efficient and pleasant in arranging replacements which are now on order (a couple on back order) and so I can relax. My set is less than 12 months old and it's only been sat on a couple of times so I was totally gutted to find the damage but Holly's speedy response has put my mind at rest. Looking forward to receiving replacement within a week. Thank you Holly, it's been a pleasure dealing with you.
January 28, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that Holly was able to support you so promptly and efficiently, especially when discovering damage like that can be so disappointing. It’s great to know her reassurance and clear communication helped put your mind at ease, and I’ll be sure to pass your kind feedback on to her.
We hope the replacement cushion covers arrive with you shortly and that you can continue to enjoy your furniture for many seasons to come. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Thank you again for choosing Kettler and for your kind words.
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Most efficient and helpful
We purchased garden furniture six years ago from Kettler and despite it living outside throughout the year it still looks brand new so we didn't hesitate to look to Kettler again for a replacement parasol (which we didn't buy from them, but which is really showing it's age) I emailed the company on sunday evening to enquire about the dimensions and received a full spares list (very reassuring) with measurements and diagrams. One of the most efficient and reliable companies we have dealt with and wouldn't hesitate to recommend them
January 28, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a positive review.
We’re delighted to hear that your garden furniture has stood the test of time over the past six years, and it’s great to know that this gave you the confidence to return to Kettler when looking for a replacement parasol. Providing clear information, diagrams and reassurance around spares is something we really pride ourselves on, so it’s wonderful to see that this made a difference for you.
Your kind comments about our efficiency and reliability mean a great deal to the team, and we truly appreciate your recommendation. If we can help with anything in the future, please don’t hesitate to get in touch.
Many thanks again for your support.
I contacted Kettler regarding a very minor issue
I contacted Kettler regarding a very minor issue with the rubber suckers on a coffee table I purchased from John Lewis and the speed and manner in which they resolved it was exemplary.
January 19, 2026
Unprompted review
Reply from Kettler GB
Thank you very much for taking the time to leave such a kind review. We’re really pleased to hear that our team was able to resolve the issue quickly and smoothly for you. Even small issues matter to us, so it’s great to know this came across in your experience.
Thanks again for choosing Kettler — we hope you continue to enjoy your coffee table.
Very good quality furniture, great service
Very good quality furniture, good value. One small problem with a defective bolt but their customer service folk were very responsive and replaced it quickly and efficiently without difficulty. Great service, thank you.
December 23, 2025
Unprompted review
Reply from Kettler GB
We’re delighted to hear that you’re pleased with the quality and value of your furniture, and we really appreciate your understanding regarding the defective bolt. It’s great to know our customer service team was able to resolve this quickly and efficiently for you.
Your feedback means a lot to us — thank you for taking the time to share your experience, and we hope you enjoy your furniture for many years to come.
Excellent help and service from Kat
Excellent help and service from Kat, replaced the covers on my garden furniture with no problems at all. Thank you very much.
December 2, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave this wonderful 5-star review. We’re delighted to hear that Kat was able to assist you and get your garden furniture covers replaced smoothly.
Your feedback means a lot to us, and we’re glad you had such a positive experience.
Thank you again for choosing Kettler.
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Great Service
We had a slight issue with missing hardware for our Kettler Alba sunbed, so I contacted Customer Service for help. I was so impressed with the support from Kath Woods who arranged for two separate shipments to be sent out quickly with accurate delivery forecasts. Cath’s assistance was excellent, timely and courteous, some might consider a rarely in this day and age. Great customer facing service, now we just need the Sun.
December 1, 2025
Unprompted review
Reply from Kettler GB
Hi there,
Thank you so much for taking the time to leave such a wonderful five-star review! I’m delighted to hear that Kath was able to support you so efficiently and get everything sorted with your Elba sunbed hardware.
Kath prides herself on providing friendly, timely and accurate assistance, so it’s fantastic to see her efforts recognised. I’ll be sure to pass on your kind words — they’ll mean a lot to her.
We really appreciate your feedback and are glad you’re all set up… now let’s hope the sunshine makes an appearance soon!
Really helpful and responsive service…
Really helpful and responsive service from Kat in Customer Services when I need to return some goods. Made life so easy - so refreshing! Thank you Kat!
November 28, 2025
Unprompted review
Reply from Kettler GB
Hi there,
Thank you for your lovely review! I’m really pleased to hear that Kat was able to make your return process so easy and straightforward. She always aims to provide clear, responsive support, and it’s great to see that reflected in your experience.
I’ll make sure your thanks are passed on — she’ll be delighted.
We love our Kettler furniture
We love our Kettler furniture, however I now need some replacement cushion covers. The customer service department have been so responsive to my messages and replacements ordered without any issues. Very impressed.
November 17, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review! We’re delighted to hear how much you love your Kettler furniture, and it’s great to know our Customer Service team were able to help you quickly with your replacement cushion covers.
If you need anything else at all, we’re always here to help.
Great customer service…
I bought a bistro set and chairs for my patio area outdoors, very pleased with quality and durability. Then I noticed some plastic covers for hex nuts had fallen off whilst I was moving the chairs around. I couldn't find them and contacted the company - replacements free of charge in the post first class! What other company would do that? Very pleased.
November 17, 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the quality and durability of your bistro set. I’m glad our team were able to get those replacement caps sent out quickly and free of charge — it’s important to us that you can enjoy your furniture without any hassle.
If there’s ever anything else you need, we’re always happy to help.
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5 star Customer Service
Unfortunately my purchase got lost in the post, through no fault of Kettler but the delivery firm used...After contacting Holly in Customer Service, the process thereafter was great..After realising that the item was lost, another was sent out, with no problem...Customer Service was 5 star..
November 6, 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to share your feedback. We’re sorry to hear your original order was lost in transit, but we’re delighted that Holly was able to resolve the issue quickly for you. Your kind words about our customer service mean a great deal to us — we’ll be sure to pass your thanks on to Holly and the team.
Beautiful Malo garden furniture sofa…
Beautiful Malo garden furniture sofa set - excellent quality. Great value for money, especially with the Black Friday deal.
I contacted customer services and Kat Woods was extremely helpful taking the trouble to give me excellent customer services.
November 5, 2025
Unprompted review
Reply from Kettler GB
Thank you for your lovely review! We’re so pleased to hear that you’re delighted with your Malo garden furniture and found it to be great value for money. It’s wonderful to know that Kat was able to provide such helpful and attentive service — we’ll be sure to share your kind words with her. Enjoy your new furniture!
The support in sales from both Neil and…
The support in sales from both Neil and Holly who gave 100% support in getting a replacement back cushion for my corner Chadbury Garden set that was brought at the end of the summer 2025. Cannot thank them enough.
November 4, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review! We’re delighted to hear that Neil and Holly were able to assist you and provide the support you needed to get your replacement cushion. Your feedback means a lot to the team, and we hope you continue to enjoy your Charlbury Garden set for many seasons to come.
Excellent customer service
Kat was really helpful. Needed from spares for an older set. She suggested I send a photo so that she could get the correct parts sent from the warehouse. Correct parts arrived within days, no charge. Excellent customer service
October 20, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review! We're delighted to hear that Kat was able to assist you in identifying the correct parts and arranging a quick delivery. We’re very proud of our Customer Service team, and it’s great to know their efforts made such a positive impression.
We really appreciate you taking the time to share your experience — we’ll be sure to pass your kind words on to Kat!
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The after sales service tells you a lot…
The after sales service tells you a lot about a company. Kettler have a very responsive customer service phone line and they are genuinely interested in putting things right. I’m delighted with my outdoor table and chairs But a slight split has developed in a couple of the wooden arms. Kettler’s response ( from a real person -Holly- was to solve the problem. The arms are being replaced.
I really felt Kettler have the right idea. A real person not a disembodied voice - listening and responding with a good solution. Impressive
October 29, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your thoughtful review! We’re delighted to hear that Holly was able to assist you and provide a quick, personal resolution. We completely agree — after-sales care is such an important part of what we do, and it’s wonderful to know that this came through in your experience. We really appreciate your kind words and are so pleased you’re enjoying your Kettler furniture!
Prompt, friendly customer service
Very happy with Kettler's customer service. Kat was very friendly and helpful to deal with, and when I reported back a few weeks later that replacement parts that had been sent out were themselves defective, she promptly sent a new set, no questions asked.
October 29, 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind feedback! We’re really pleased to hear that Kat was able to assist you and resolve the issue quickly. We’ll be sure to share your comments with her – she’ll be delighted to know she made a positive impression. We really appreciate you taking the time to share your experience and for choosing Kettler.
Great Customer Serivice
Contacted Customer Services today to enquire about some relacement cushion covers for a garden furniture set that is no longer available on the website. The agent was super helpful and managed to find the correct covers and place them on back order for me. Great service and so happy as I absolutely love my Kettler set.
October 29, 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to share your lovely feedback! We’re so pleased to hear that our team was able to help you find the right cushion covers and get them on back order. It’s great to know how much you love your Kettler set — we really appreciate your continued support and kind words about our service.
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