Key Publishing Reviews 

I ordered 3 magazines in the sale. On arrival one was the wrong mag although the dispatch note said the correct title. Very speedy reply when I emailed them but they want me to pay to return the mag before they will send the correct title.
Surely they should send the right magazine with a postage paid envelope to make the return. It seems their mistake has become my problem. They say they will refund my postage costs but after reading other reviews not sure what to do.

Further to writing this 4 hours ago I have been contacted by key publishing and they say they are sending me the correct magazine rather than waiting for the return. So well done to them for responding positively. I will return the wrongly sent item as soon as it arrives. Proof that criticism is sometimes acted on.

Overall, I have seen many bad reviews of Key Publishing. However, I have had such a positive experience with their customer service team. I bought a subscription, and I asked to change when it would come, they obliged straight away. My Magazine got lost in the post, and they sent one immediately after I emailed.

Such a positive experience.

I have had a subscription to Combat Aircraft for over a dozen years and had no problems. My current subscription was good until May of 2025. I stopped getting the magazine in November of 2024. 2 times I emailed Key Publishing and have gotten no response.

My subscription of Flypast magazine has worked ok until January 2025 issue. It did not appear. I emailed KeyPublishing several times but got no answer!
I received the February issue but not March issue.
Worst of all, I get no contact from this company thru email.
Do not use KeyPublishing.

Tried contacting via form on website - no response.

Tried contacting via email - no response.

Packaging was an utter joke, package of books arrived in post office plastic bag with sticker saying it was found damaged in the postal system - books were only packed in a couple of pieces of cardboard taped together (NOT A BOX!), arrived with cardboard torn and books hanging out.

I won't be ordering anything from these people ever again

Beware of this company.
I last had a subscription with this Company in 2020 and have not subscribed to any magazines since. Then out of the blue, on September 13th 2024 an unauthorised bank transaction was made from my bank account for the sum of £29.99 to Key Publishing.
We have contacted them on several occasions to refund our money, they have said that they will refund the money or call back, which they have failed to do.
I only earn Carers Allowance each week so to lose this amount of money has a huge impact.
I will be reporting this to Action Fraud and to the bank.

Key Publishing is a scam!!! I ordered a book back in July and have not received it. I was given fake tracking numbers.

Awful experience ordered an item from there store arrived. Unfortunately there was a fault rang. Was told they are out will get them to call u back (Friday)
Come Monday no warning some turns up at the house to collect the item. I stated I would probably be in Wednesday.!again stated would call me back. Again no call an someone turns up. Luckily I was in
A week of hearing nothing I emil to find out whats going on.
Finally I get an email saying it's something I've done therefore they won't refund or exchange. Despite putting in a number of these items
AVOID

I rarely read books and certainly never buy them, so how do key publishing have my email address. Spam or scam springs to mind.

Postage rates for book orders is astronomical. Needless to say I did not complete the order.

Ordered at weekend, delivered Wednesday. Very well packaged and arrived pristine. Thank you so much, book is gift for husband & know he will be thrilled.

My Father passed away at the end of December and has 2 subscriptions. I am still to get a refund for the outstanding monies. Been 6 weeks now. They promise to phone back but never do. I have chased again 2 months in still not sorted Shameful.

I ordered on Sunday immediately I noticed the wrong address for delivery and contacted them through two means. It took them over 4 days to reply saying it had already been delivered. Terrible service

Not very good service contacted 3 times about subscription query and yet to have a reply

They keep send Mags though we have told the to stop person not here. We keep returning back to sender we have had 3 new Mags this week

Pure harrsment

Please stop sending

Ref on mag label

681323

Utterly Useless, take your money and then don’t
bother their Backsides dealing with your order they
are not fit to be in business

Subscribed to Air Combat Magazine in March 2020. I only received the June issue and then nothing since! I just sent an email to them and it bounced back in less than a minute. This is a great magazine and I'm so disappointed that they don't seem to take their customers business seriously. If this is Covid related they should just send us a message to let us know! In Canada we are sent the magazine from Virgina Beach US. I've sent the same email but received no reply either.

Unfortunately it takes them about month to deliver my subscription from the day it is published. Although they have to ship it to Denmark, this should go faster than 1 month. I used to get a magazine from USA and this was in my hands 3-5 days after it was published, the same was the case with PCFormat from the UK.
When I try to contact them by mail there is no response and I have tried three times, checked my spamfilter but I only got a autoreply that they have received my ticket and it will be answered within 24 hours... I guess they use a different kind of hours being 3 weeks away from the first contact.
I had to remove another star, they still have not responded to my previous mail in 2020 and now they are not delivering my subscription which does not run out until 2025. But of course no response to my question regarding the missing deliveries...