DO NOT use the Islington lettings team. We had been with KFH in St Johns Wood for a long time and the team there were great. The team in Islington however is led by an unprofessional and completely useless lettings manager. Because of him, my surveyor was unable to get keys to enter the flat despite having an appointment, because of him, I lost almost £2000. He is rude, arrogant and utterly inefficient. He didn't bother coming in on the day, didn't let me know he wasn't there, no one in the team was present to give the keys over despite telling him over and over how important it was. Awful service. Made mistake after mistake. I think it is specific to the Islington team and it is a real example of how when you put the wrong person in charge, the whole team is inefficient and unprofessional. Multiple bad experiences with this guy. I would strongly advise anyone letting their flat in Islington to go with Winkworths or Foxtons don't approach KFH.

We had a very poor experience with KFH that resulted in us moving our sale to a different estate agent.

A number of simple elements were mismanaged, from really unprofessional, un-approved photos being used with prospective clients to communication issues with getting hold of, and amongst the team members. Sales advice was not forthcoming. We never felt things were in control or that ownership had been taken of our sale and that agents were actively trying to sell the flat - it was all very passive. We eventually moved to a different estate agent, and no one seemed to care in the slightest.

We did rate the gentleman who did the initial consultation, but unfortunately we never heard from him after we had signed.

Great service, very efficient and professional.

I have been a client of KFH on the lettings side in Streatham Hill for many years and can vouch for the letting services. The property management side however is entirely inept. I wind up having to find my own contractors because KFH seem to be booking the most expensive contractors who charge unreasonable call out fees and provide excessive and inflated quotations. The property management staff are apparently not competent or not motivated to understand what the issues being reported by the tenants are and have incurred emergency call-out fees on my account for items that are clearly not classified as an emergency. In short, I have wound up doing the management myself, even as an overseas landlord.

We just bought a house in Putney and Henrietta Macer helped us throughout the whole process (from finding the property all the way to completion). She did an amazing job both on the selling side (very knowledgeable of all the characteristics of the house and quick to answer any question) as well as during the selling process helping coordinate between conveyancers, sellers and buyers to accelerate the process where posible.

Thanks for all your help Henrietta!

The property management team don't answer emails and when you try ringing there is no answer. They have removed the porter from my block, so there is no one to help with problems. They didn't send any letters advising that they removed the porter. Have recently received resident parking notice and wasn't advised in advance there was a change. Have now resorted to temporary parking my car at a friend until I can get a permit, but don't know how to go about doing this as they don't answer or reply to messages. This has been going on for a few months now. Therefore, I do not recommend this company.

Best estate agent in Highgate by far

I sold my house through KFH Beckenham and from start to finish, David Rogers, Sales Ass Manager was a safe and experienced pair of hands. The marketing/viewings/offers process was seamless, unintrusive and the buyers well screened. When David wasn't around Harry Throssell was also great, infact the whole Team are exceptional.

The team were totally unflappable, calm, respectful and kept my buyer informed/on track (without raising any alarms) when my onward purchase faltered a little due to the seller being away and was then slow to respond to the legal/conveyancing queries.

House buying is stressful at the best of times so it's always a relief to know your agent has your back.

I would highly recommend KFH Beckenham if you are considering your agent options. They may not be the cheapest (commission) but as the saying often goes, you get what you pay for (and on an expensive life choice like house moving, it's probably best to go with people who know what they're doing).

Our experience with KFH has been one of the most chaotic and unprofessional experiences while renting in London. The rental team initially (Belsize Park), and now the property management team (Wimbledon office), have repeatedly proven to be ineffective in addressing issues raised; lack attention to detail or basic knowledge of the property; and are unreasonably slow to respond. The issues have caused continuous conflict with the Landlord as well as discomfort in our living situation. The offices are either understaffed or inexperienced, and not able to cope with basic rental management needs.

I was mistakenly double charged for a service and it took circa 20 emails and 60 phone calls to resolve. I was assured by the Lettings Manager at the Beckenham branch that it had been sorted out and my duplicate payment refunded and then they have done it again within 6 weeks. I complained in writing a week ago but no response and 10 calls already today and no one wants to take my call. I was very happy with the service provided by KFH Beckenham up to 6 months ago. It is no longer a service worth paying for as the back office is in complete disarray and no one appears to want to take responsibility. I thought I had engaged a premium letting agent but sadly this is a stressful shambles of a service. If you are happy having charges that do not belong to you deducted from your account this is the service for you, if not choose a better lettings agent.

Under handed and do not trust the Islington branch . Visor and his accounts department are scammers and need to sort out there sales tactics. They commit to fee and then send debit collectors for amounts NOT AGREED OR in the contract. What out! And keep clear

As soon as I met Sophie from KFH in Earlsfield, I knew she was the person I wanted to sell our house. She had exactly the right combination of professionalism and approachability, and from the very start I knew I was in good hands. She introduced me to her team, who went above and beyond to make the process as painless as possible, dealing with the inevitable hiccups along the way in a calm, efficient and friendly manner.
They achieved a good sale quicker than I had dared to hope, and I could not be more delighted. I have no hesitation in awarding them 5 stars, and would give 10 if I could, as they always went above and beyond. My instinct proved correct!

I recently moved out of a rented property managed by KFH. The viewings and correspondence / day to day was handled by Ashleigh Greenaway who was fantastic, she went above and beyond to ensure the changeover was seamless. Thank you!!!

Terrible at sorting issues out. We have had issues which our house we are renting that has been known to them for months now yet no progress...

Very disappointed with how this process was handled in Battersea.

From the outset, the property was incorrectly advertised as being on the second and third floor, when it was in fact on the third and fourth floor. Additionally, the listing did not clarify that the price was non-negotiable, nor did it state “offers in excess of” or “guide price.” This lack of clarity from day one resulted in unnecessary time being wasted.

The offer process itself lacked transparency. I was not informed that the situation had moved to a “best and final” stage, nor was I told this would be my last opportunity to increase my offer. I was also not clearly given the chance to revise my offer after being told there was other interest.

Generic statements such as “there are other buyers” are commonly used in this industry and do not clearly indicate a final competitive bidding process. Clear and explicit communication is essential when buyers are expected to make major financial decisions.

I also requested that my higher offer of £510,000 be communicated to the vendor. This either did not happen or was done too late, which raises serious concerns about how the offers were handled and whether the vendor was fully informed in time.

Overall, the process felt unclear, poorly communicated, and avoidably frustrating. With accurate advertising and transparent handling of offers, this situation could have been managed far better.

Beckenham branch.

Absolutely useless and incompetent lettings service. They continue to pay the previous owner for over two months, communication is non existent and systems do not work. No ownership or accountability given. They offer zero service for their fee.,

Sawan was easily the most competent and reliable person in our whole property purchase process. He is super responsive, extremely organized and thorough, cannot recommend him enough.

I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!

I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic—friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley—a huge shout-out to everyone there for making this happen!

Great customer service and very professional