KINLEIGH FOLKARD AND HAYWARD let themselves down badly with their communication skills particularly when dealing with Landlords. Whilst the staff have very clear strategies to follow there communication skills needs a great deal of improvement.However, with patience and persistence the barriers are broken down and the right resolutions are found to the satisfaction of all parties

They have been the worst lettings agency I have ever been with. We had a delayed contract due to expired electrical safety certificate, we felt pressured to offer more rent and were very rushed into our decision. We didn't know any details about our move in day until I contacted the landlord directly the day before. Now 3 months in and any repairs I have had to work directly with the landlord, and now there is an emergency leak, there is no emergency contact number to use, nor does the online form work correctly to report this issues. I would never go with KFH.

KFH management of rental property have been a nightmare to work with. There emails are not clear. There communication is terrible- never allowing transparency of actions, just billing me or arranging works and then telling me what they will cost. Often their billing statements repeat costs from previous months- and its not clear if they are double billing or their internal service just has not dealt with it yet. Also the turn over staff to manage my property was so frequent creating no continuation, so when works were quoted for- the next person never knew what they were for and we had to start again, meanwhile issues got worse. Every time I called or emailed to be called back it would be days before they got back to me. And apologies for incompetency was always too little too late. Warning if considering having them manage your property- they are hard work!

No heating for over 2 weeks. In the first few days two contractors visited, said they couldn’t fix it, and since then KFH has been almost completely unresponsive. We’re left in the dark (and cold) with no updates or timeline from them or the landlord.
Had to report to the council, who have now opened a formal case.

Strongly advise against renting through KFH Earlsfield. 1 star.

I recently bought a property through KHF and the experience was pleasant.

I would like to thank Linda for being extremely helpful, responsive and supportive throughout the entire process providing clear guidance along the way.

Linda, Jimmy and Vinay were thorough, proactive and professional and would definitely recommend their services.

An absolutely terrible agency. They pretended that a flat was available, while simply trying to get more buyers to put pressure on an initial buyer - even while knowing I was pregnant and had little time to find a home. Their communications lacked in transparency, putting pressure on me to obtain a mortgage offer without even taking the flat off the market. Once I obtained the offer, they never acknowledged receipt and stop replying to telephone calls. The worst real estate experience I have had in London or elsewhere.

They are always available for a call and reply to emails in a short time.
They are willing to explain patiently any information and to discuss all the choices and get through the process step by step.

I used Kevin Hurley as my mortgage broker (separate to my estate agent). As a first time buyer he was super helpful and broke it all down for me, and I rarely had to chase. would recommend

We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.

Very bad service from KFH. requests were not done and no follow up to emails and calls.

found a leak in my kitchen april 25 i called in a plumber he found the leak and told me it was coming from the consumer soil stack i informed kfh they came in june25 to remove asbestos found in the flat dismantled the kitchen so its not useable we are now in november 14 and the kitchen is still dismantled and i cant use it they are a bunch of amateurs and liars

I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!

I worked with Kevin for my mortgage and he was very helpful, despite multiple issues. He would reassess all of the options to find me the best rate at the time. He made the process a million times less stressful. Thanks Kevin :)

Lee KFH have been very supportive and quick to respond re any queries regards I have had in selling my leasehold flat. With their help it has been a relatively smooth process.

I hated my experience with KFH Dulwich. I bought a flat through them 6 months ago and forgot to write a review until a friend who is currently selling asked if I recommend them - I don’t.
My EA was unresponsive and wouldn’t reply to emails for weeks, refused to let me have a second viewing after having my offer accepted, lied about a few things he had ‘checked’ about the leasehold, and on the day of completion was on leave without telling me so I couldn’t pick up the keys. I’ll never use KFH again.

Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.

I would like to say thank you to Jesse Jacobs at KFH Beckenham for all his support through out the whole process of renting the property very quickly. He was very helpful and straightforward. He was able to fulfill our needs with a good result. Thank you Jesse. Kind regards from Stella N.

Really good experience. KFH sorted out a sale quickly where our housing association had failed. And then provided excellent support throughout the sale to make sure we completed.

Horrible at everything

Horrible at collecting rent
Horrible at tenant communication
Horrible at charging incorrect fees
Horrible at finding contractors

Overcharge for everything

After months of mismanagement, overcharging, and broken promises, KFH have now gone one step further — quietly deducting unauthorised fees after confirming in writing that no further charges would be made.

They re-labelled their management fee as a “4% rent collection fee” for November, despite acknowledging their management role had ceased, and added new “Rent & Legal Protection” charges we never agreed to. These deductions were made after we had made clear in writing that no further fees were to be taken.

Although earlier management fees were finally refunded, KFH continue to act in bad faith by introducing new, invented costs. Their conduct has been deceptive, contradictory, and utterly unprofessional.

We will continue to post updates until all unauthorised charges have been refunded.