Kia Parts Direct Reviews 

146
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the clear website, competitive prices, and the fast delivery of genuine automotive parts. Reviewers often note that the ordering process is completely straightforward, while the team provides reliable assistance and helpful advice when needed. Some reviewers were not happy with significant delivery delays caused by the courier service. A few consumers also mentioned encountering unexpected high postage costs or receiving packages with damaged outer boxes upon arrival. Additionally, a small number of people reported missing items or experiencing communication difficulties when trying to resolve missing orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting hassle free ordering and swift, efficient... See more

Product

Users describe positive interactions with product, highlighting reasonable prices for genuine items and great... See more

Service

Consumers find service to be positive, highlighting superb experiences, helpful advice, and efficient email... See more

Order

Reviewers mention positive feedback about order, noting a straightforward and hassle-free website experience... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates for genuine parts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more

Rated 5 out of 5 stars

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process. If an... See more

Rated 5 out of 5 stars

Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloy... See more

Rated 5 out of 5 stars

I contacted Kia direct regarding a part I needed for the bonnet of my car . They provided a very quick response and incredibly helpful . The only criticism I have is the postage cost more than the par... See more


Company details

  1. Car Accessories Store
  2. Auto Parts Store

Written by the company

Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

146 reviews

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4.5

All reviews

(146)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quick service and expert advice

Good quick service. Bought a clutch cable for the daughter's picanto. Checked first that the part was compatible and was given the details to purchase the correct one. Invaluable, thank you 😊

October 30, 2025
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Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloys but it would be around 4-6 weeks. As I didn’t mind waiting I placed the order which included a very welcome discount on the list price and waited. Within 3 weeks I had an email to say they had been dispatched and would arrive next day. First class service and I have no hesitation in recommending the company based on my experience.

November 5, 2025
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Rated 5 out of 5 stars

Can’t go wrong

Second time ordering from here as trying to take matters into my own hands with car repairs these days. Always speedy delivery at reasonable prices and an easy to use website. A no brainier.

October 27, 2025
Rated 5 out of 5 stars

Delivered on time and quickly by DHL

Delivered on time and quickly by DHL. Only problem I now have is that I can't book my car into the garage for at least a week and I'm not a mechanic so won't know whether the part you've sent me is correct or not until then. I know you like confirmation of the part within a couple of days - where would I stand with this?

October 24, 2025
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Rated 5 out of 5 stars

Can’t say this was an experience

Can’t say this was an experience, ordered a part online, no human contact, part arrived and was the correct part, so l can say l was pleased. Part fitted, job done. Thanks to fish brothers for listing such a very small item for my Kia Niro.

October 18, 2025
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Rated 5 out of 5 stars

Excellent service

Excellent service, quick to get back with my query. Correct part, a front grill for a 21 plate gt line sportage. Arrived within 3 days and fits perfectly. Very pleased with service and price.

August 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Parts were listed as compatible, not

Parts were listed as compatible with my Forte 2020 and they were not. Took 4 emails to finally get a response of a refund offer, now waiting forever for the refund, if it ever get issued.

April 12, 2025
Unprompted review
Rated 4 out of 5 stars

Very pleased with Kia Parts Direct.

Very pleased with Kia Parts Direct.

I needed a new headlight for my Kia Venga. Local Kia Garage was £25.00 more expensive.

I did have to wait a little longer than I expected to receive the item but their communication was good and kept me informed on request.

Very well packaged.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Offering discounts on parts not in stock whilst keeping that information quiet..

Was in the process of ordering a space saver spare wheel kit but didn't finish the order. Luckily, I didn't finish the order but was then contacted by Kia Parts Direct. The were keen for me to complete the order and sent several automated e-mails. I e-mailed them back and it transpired that they didn't even have the kit in stock! and that it would be at least 6 weeks before they had it! None of that was outlined in the ordering process and it is clear they weren't going to divulge that information!

April 15, 2024
Unprompted review

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