Kiikio Reviews 

426
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, noting items are well-made, durable, and often exceed expectations in design and material. Many people appreciate the distinctive style and unique clothing offered, finding the pieces stand out. Furthermore, the customer service team receives frequent commendation for being responsive, helpful, and quick to resolve issues, often going above and beyond to assist. However, some customers also noted inconsistencies with delivery times, with some orders experiencing significant delays or even non-delivery. A few other people also felt that certain products did not match the advertised images or were of lower quality than expected. Additionally, some reviewers reported negative experiences with customer service, citing issues like unfulfilled refund requests or a lack of assistance with order problems.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and smooth... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant dissatisfaction due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.0

Great

TrustScore 4 out of 5

426 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(426)

294 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great quality

Great quality - quick responses and really helpful when needed
Multiple orders made all quick responses
They just need to work on the speed of shipments 🚚 please

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

don't hesitate and buy with kiikio!

kiikio has items really trendy unique and original i had to buy this combat edgy pants! i also had cool glasses as a gift! you can see the quality is very good. you can trust the site it's legit, the shipping takes a few days and with the app shopify you can follow everything right in time. what i love a lot is their customer service, i recently had an issue with an item and they replied really fast and proposed for free to send me a new item! no need for me to send back anyhting or spend money on shipping they took everything in charge! i appreciate a brand being efficient and comprehensive it's really rare nowadays so let's support this brand!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

My first time ordering from them

Customer service actually responded when there was a problem, compensation was given for said problem, sizing was right, fabric quality was good and although there was a slight delay with shipping, the way it they handled it was exceptional, 5/5 experience

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Love the clothes that I ordered

Love the clothes that I ordered, I was anxious when I got no notification for tracking yet but their customer support was able to easily give me the tracking info. The pants are good quality and feel great to wear 10/10 I would buy from this company again!

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

Kiikio is a really good brand

Kiikio is a really good brand, shipping is a little long (bought stuff in Feb and still haven’t gotten everything, it’s may), but that’s my fault, customer service is really helpful, and are open to taking no matter what, will definitely use this brand in the future!

Thanks! :)

February 11, 2026
Unprompted review
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Rated 1 out of 5 stars

The company does not use a reliable…

The company does not use a reliable delivery service

The first "delivery attempt" was a complete lie. It said it was a successful delivery with a photo with a background that didn't match anything on my property so I have no idea where they put the parcel to take a photo of it

Contradicting this, a live chat agents said that it was left with a neighbor which couldn't have been true considering they actually sent it the next day themselves and another agent sent so now I look like an idiot going around all my neighbors houses telling them one of them must have it because the courier said so

This wouldn't have gotten resolved without me following it up myself, dread to think of all the orders lost because people didn't know to reach about about the awful delivery service

Complete shitshow all round from their delivery partner, I don't need that kind of stress in my life

April 23, 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are very sorry to hear about your experience and truly apologize for the inconvenience and frustration caused. We completely understand how upsetting this situation must have been, especially with the conflicting delivery information provided.

To help resolve this for you, we kindly ask that you contact our customer support team directly so we can review your case in detail and arrange appropriate compensation for you.

Best regards,
KIIKIO

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Rated 2 out of 5 stars

Bad Quality

I like the style of their clothing but I bought two jackets and a pair of pants for the winter time which took a long time to ship which I kind of understand since it’s overseas shipping but, I expected the jackets to at the very least hold through the winter. The zippers broke off of both the fleece lined vintage work jacket and the faux fur lined coat. I had a lot of trouble even keeping the zippers on track. The fleece lined vintage work jacket has terrible stitching and has torn multiple times, the pockets and a big tear under the arm which I had to repair myself. The pants were the only thing that has held up so far.

January 1, 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are very sorry to hear about your experience with the items you received, and we truly apologize for the inconvenience caused.

Please don’t worry—we would like to assist you with this issue. Kindly contact our customer service team with your order details and photos of the affected items, and we will arrange an appropriate after-sales solution for you as soon as possible.

We appreciate your understanding and the opportunity to make this right for you.

Thank you for your support.

Best regards,
KIIKIO.

Rated 1 out of 5 stars

they stole designs off of personsoul…

they stole designs off of personsoul and if you reverse search their items you can clearly see that they arent a legitimate clothing brand

March 27, 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We did not steal any designs. As an international clothing company, we not only create our own original designs but also collaborate with various designer brands. The brand you mentioned, PersonSoul, is one of our official partners. We are always committed to bringing great designs to a wider audience.

KIIKIO

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