I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more
My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.
I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more
Company details
Written by the company
Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
Contact info
4.1
Great
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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The jacket that I purchased was…
The jacket that I purchased was highquality, and when I had difficulty tracking my package (I ordered it to my mom's house) they helped me find it by tracking it they also respond very quick if you have a question . I recommend you shop at the KIIKIO SHOP.
May 19, 2026
Unprompted review
Really great art pieces
Really great art pieces! Especially the glasses! Funky. Highly recommended
June 1, 2026
Unprompted review
Low prices and solid products
Low prices and solid products. Delivery times may be a bit long, but it's worth it. Very satisfied.
May 25, 2026
Unprompted review
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It's dropshipping
It's dropshipping, take a screenshot of the clothes you are interested in and use Google lenses, you'll find them cheaper
May 27, 2026
Unprompted review
Reply from Kiikio
Hello,
We would like to clarify that we are not a dropshipping store. We work directly with our own partnered factory and handle production and quality control ourselves before shipping.
Because of this, our products are not sourced from third-party retail listings, and we do not operate as a reseller of other stores’ items.
If you have any questions about materials, sizing, or production, we’re happy to help.
Best regards,
KIIKIO
I experience an issue and they were…
I experience an issue and they were able to find a solution for it and I can’t wait to give the purchase to my son as a graduation gift! Thanks so much for
your kindness and professionalism.
May 22, 2026
Unprompted review
Been more than 3 months and nothing 🙄😤
It’s been more than 3 months since I ordered two hats and they never came in, I’m still waiting for them but i don’t know if I will be getting WHAT I PAID FOR anytime soon. 👎
May 24, 2026
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for the long wait and understand your frustration.
The hats you purchased are pre-sale items, and the current estimated shipping time is early June. We are very sorry that the delay has been much longer than expected.
Please rest assured that your order has not been forgotten. If you prefer not to wait any longer, you can contact our customer service team and we will help arrange a refund for you.
Thank you for your patience and understanding, and we truly apologize again for the inconvenience caused.
Best regards,
KIIKIO
Lost €86 for nothing
Lost €86 for nothing. Terrible customer support.
I bought a pair of pants, checked their size chart carefully and still they were bigger than expectation. 10cm difference is huge, I measured.
Customer support is not very responsive, at first they suggested me to re-buy new ones and would offer me "factory price" (like €20 less). When I asked about returning option, they sent me long documentation which is mainly about dumping responsibilities to buyers (I will have to pay tariff, shipping fee, any additional costs..)
It's frustrating to wait for their reply whenever you ask something.
May 23, 2026
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.
Regarding the sizing issue, our size chart is measured manually and slight differences may occur, but we understand that the fit you received was not what you expected. We sincerely apologize for the frustration this caused.
We also apologize if our previous replies and return policy explanation made you feel unsupported. Our intention was only to explain the international return process clearly, not to shift responsibility to you.
We value every customer’s experience and we are still willing to help find a reasonable solution for you. Please contact us again with your order information and measurements, and we will do our best to assist you further.
Thank you for your feedback and understanding.
Best regards,
KIIKIO
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The clothes have so much quality & they…
The clothes have so much quality & they arrived so fast .
May 24, 2026
Unprompted review
Very good quality
Very good quality, one of the best clothing brands that there is
May 23, 2026
Unprompted review
10/10 everything
10/10 amazing clothes, good quality in each piece and they dont take too long to arrive. Also amazing customer service they usually get back to you within 48 hours and 99% of the time will solve the issue youre having
May 1, 2026
Unprompted review
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Great material
May 23, 2026
Unprompted review
fire jacket kept getting compliments
fire jacket kept getting compliments, good quality and feel and great fit
May 23, 2026
Unprompted review
Didn’t have a problem ordering from…
Didn’t have a problem ordering from them, everything went smoothly
May 5, 2026
Unprompted review
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Their clothes are really nice quality…
Their clothes are really nice quality and very aesthetic! Very cool aesthetic design! The packaging is also nice, sam with the Delivery service🙂↕️ The quality will not disappoint you!
May 19, 2026
Unprompted review
10/10 experience and great customer…
10/10 experience and great customer service! i appreciate the clear communication and help i received. Excited for my clothes 👍
May 12, 2026
Unprompted review
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