KIKO Milano Reviews 

Worst customer service ever! Products are different than the website description and when you need to exchange it they ask you to send it to another country!! From france to italy and the fees are on me!!! And nothing assures me thay I will be refunded at the end knowing the level of the customer service!!!

all the staff were super polite and helpful

Order placed 13th July. Still not delivered. Tracking of order does not work. Customer service useless. Do not use this service. I have to go to the hassle of cancelling my card payment.

Beware Kiko uses talc in their products. Talc is an ingredient closely linked to asbestos (which as we all know causes cancer).
I have written to Kiko and they informed me they are within the EU directives and would not replace my products because I’m past the 30 days return and because some are opened. I for one will not be using their products. I prefer to go without makeup than apply a known carcinogenic ingredient to my skin.

I've read negative comments about service, mainly online, and I can't comment on that because I buy from a Kiko store and the quality of the cosmetics is excellent. I used to buy high-end luxury brands from Sephora, but now I'm getting equally fine products from Kiko. I'm very happy with the eyeliners, eyeshadows, lipsticks and blush (the creamy stick blush is fabulous,) and all so affordable. And the service I've had in the two stores I've visited has been professional and very good.

The UK Kiko Milano customer services are absolutely brilliant, probably the best customer service experience I have ever had. They respond swiftly and tackle issues effectively.
Thank you so much!

No return allowed and they lie and say you can return. But that is not true. Made a purchase and asked if I could return them if I wanted to and was told I could as long as it was returned on the same day. I walked out and felt uncomfortable with the amount I spent and literally walked in 5 minutes later to be told I could NOT return anything. They lie. Have horrible customer service and I would not recommend going.

I'm buying Kiko Milano for 4 years.but today I went to the shop un termini in rome to buy the counceler that I used to buy for 4 years so I took the number that I always get and I paid it.
I opened it inthe shop and I saw that the countinator has changed so I triedto use it but I saw the color is different so I told them and they say it is some thing else and we wrongly put it on that place.
If the colo was right I wouldn't say any thing but it was too dark for me.
So I said that it their problem and I want to return or change it even I waitedfor galf an hour for them to response but at the end they didn't accept even though I showed them the policy tgat is in their website but they said no.

Vendeuse souriante gentille serviable .
Accueil chaleureux.
Le meilleur magasin de make up .

Really surprised by the poor feedback on here tbh. I LOVE their products, in fact addicted isn't an over statement! I bought a bunch off their website recently, unfortunately some of the lippy shades weren't as I expected. Contacted customer service and they sorted it immediately. Can't fault them.

I purchased a lip gloss recently. When I got round to opening it a few weeks later, I was horrified to discover a long hair wrapped around the stick!
I emailed Kiko and they told me to take it back to the store. This would have cost me time and money.. this was their only solution to rectify what I deem to be a serious quality issue! I will not be purchasing again and question their hygiene standards in production!

Great products - You have to wait 2-3 days to receive a confirmation that your order is with a courier. After that you receive another email in a day or so to say it is with the local courier. So some patience needed. The products are great - really happy with the purchase!

I ordered a lipgloss and the hydra pro glow on the 4th and 8 working days later it arrived on March 15. After reading reviews I was really worried I wasn’t going to receive my package on time as I am leaving the UK very soon but was pleasantly relieved. The tracking was accurate and it came when it said it would between 6-8 days. Considering it comes from Italy that’s not too long. Happy with my products and shipping just wish I didn’t have the stress during the “in transit” phase of shipping.

Bought a product in store on a trip to London on trying it at home cannot get the eyebrow liquid to flow in the pen. Rang the store and explained I cannot get back to London, they advised they could not assist I would need to return to store and advised me to contact customer services via email no telephone number! ARE YOU SERIOUS - 5 days later I am still waiting for a reply so while I do usually love the products I will NOT BE PURCHASING AGAIN. BEWARE BUYING from a company who hides behind email don't expect a reply! If I could score them no stars I would.

Have been ordering Kiko Cosmetics for past few years, never been disapointed. Products are really great quality and price. Fast shipping to europe

I should have read these reviews before ordering with Kiko cosmetics. Never order from this shop anymore. They have no business ethics. I ordered 17th January and it’s almost the end of the month. I really regret shopping with them. Customer service keeps telling me that they have shipped and wait for the courrier to send me the tracking number . This is a big lie. Their passing the blame to the courrier. They have a very bad business practice. Don’t shop with them. They don’t give value to their customers! I really felt having been defrauded. It says in their website that they deliver 2-4 working days and it is now on the 8th day of my order and still no signs of having been shipped or whatsoever! I think the name speaks for its business practice. Kiko is name of a monkey in a folktale who loves to cheat or defraud other animals in the story.

Awesome products- joke as a company.
I bought products for 200 euros, as I am living in Italy I chose ''Amazon prime shipment 1 day''. 1 week and a half and I received an email that the package has been shipped. Are they even serious? For me it sounds like a big fat joke. I could have understand if it would be a couriers fault, but guys you didn't even take your fine ss to go and ship it for almost two weeks!!!

Worst website EVER.
They simply cannot deliver orders on time.
Ordered over 10 days ago and no information has been provided.
Contacted customer service via email to not receive ANY sort of service.
Horrible.

There is definitely NO COSTUMER SERVICE of the website. I can only say that you should avoid for all costs! Such a shame for a company which has a lovely range of products.