Kilts Wi Hae Reviews 

654
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that they are very pleased with the service and overall purchasing process. Customers frequently praise the exceptionally fast delivery times, noting that orders arrive promptly, safely, and always in wonderful condition. People also deeply appreciate the high quality of the products, mentioning wonderful items, beautiful designs, and a genuinely smooth shopping experience. However, some reviewers were not happy with receiving damaged items, expressing clear frustration over broken goods, bent bowls, and slow support responses.

What people talk about most

Product

Customers had positive experiences with product, often highlighting great quality, excellent prices, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and prompt shipping times. Reviewers report... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made items that match the... See more

Service

People report positive experiences with service, highlighting prompt, efficient, and friendly assistance... See more

Staff

Reviewers mention positive feedback about staff, highlighting amazing advice, outstanding service, and a team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Ordered a gift which unfortunately arrived broken. When I contacted Kilts Wi Hae, Lindsay kindly responded immediately and sent out a replacement with no questions ask... See more

Rated 5 out of 5 stars

Great communication ad customer service. I loved that I could pick up the phone, and speak to an actual human being for help and advice. We now have the perfect beautiful high quality item for my... See more

Rated 5 out of 5 stars

Great might be over egging it but the delivery of my book relating to the history of the GREAT MUIR CLAN was delivered in a timely manner and did not disappoint. Not exactly up there with climbing M... See more

Rated 5 out of 5 stars

There was a little snag initially with the order. However after reaching out to them, they respond quickly and politely. I received my package in perfect condition. Not only was the product exactly... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Top selection of kilts for hire and onsite kiltmaker for all your kilt requirements. Stunning gift shop, stocking unique gifts, jewellery & watches. Plenty of free parking


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(654)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Highland dance Ghillies just as advertised and fit perfectly. Very happy with my purchase will shop again.

September 20, 2024
Rated 5 out of 5 stars

Fantastic customer service

When I initially ordered a little dress . They phoned and said they didn’t have that size but would be getting more stock in. When dress came was too big so I had to return and order smaller size There was no problem and a replacement in correct size sent . Employees were extremely pleasant to deal with

September 18, 2024
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Rated 3 out of 5 stars

The packing was all bashed on arrival

The packing was all bashed on arrival. I had expected the cufflinks to be in a box . As it was the cufflinks themselves are nice but the plastic/fake velvet thing they were attached to looks really cheap. I will need to buy a proper presentation box

August 21, 2024
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Rated 5 out of 5 stars

Literally a cut above the rest.

My Son wanted a kilt for his 21st birthday gift, and after looking at other suppliers in Aberdeenshire, we finally purchased everything from Kilts Wi Hae. The kilts are hand sewn on the premises and the quality and attention to detail of the finished garment is breathtaking. The whole experience relating to buying the kilt and accessories was really exceptional. It’s been a very long time since I have experienced what felt like a seamless transaction. First class service, Quality bespoke kilts and accessories and at exceptionally reasonable prices. We won’t shop anywhere else again.

August 16, 2024
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