Kilts Wi Hae Reviews 

654
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that they are very pleased with the service and overall purchasing process. Customers frequently praise the exceptionally fast delivery times, noting that orders arrive promptly, safely, and always in wonderful condition. People also deeply appreciate the high quality of the products, mentioning wonderful items, beautiful designs, and a genuinely smooth shopping experience. However, some reviewers were not happy with receiving damaged items, expressing clear frustration over broken goods, bent bowls, and slow support responses.

What people talk about most

Product

Customers had positive experiences with product, often highlighting great quality, excellent prices, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and prompt shipping times. Reviewers report... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made items that match the... See more

Service

People report positive experiences with service, highlighting prompt, efficient, and friendly assistance... See more

Staff

Reviewers mention positive feedback about staff, highlighting amazing advice, outstanding service, and a team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Ordered a gift which unfortunately arrived broken. When I contacted Kilts Wi Hae, Lindsay kindly responded immediately and sent out a replacement with no questions ask... See more

Rated 5 out of 5 stars

Great communication ad customer service. I loved that I could pick up the phone, and speak to an actual human being for help and advice. We now have the perfect beautiful high quality item for my... See more

Rated 5 out of 5 stars

Great might be over egging it but the delivery of my book relating to the history of the GREAT MUIR CLAN was delivered in a timely manner and did not disappoint. Not exactly up there with climbing M... See more

Rated 5 out of 5 stars

There was a little snag initially with the order. However after reaching out to them, they respond quickly and politely. I received my package in perfect condition. Not only was the product exactly... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Top selection of kilts for hire and onsite kiltmaker for all your kilt requirements. Stunning gift shop, stocking unique gifts, jewellery & watches. Plenty of free parking


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(654)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

Visited the shop to look at pocket watches, then we ordered one online,it arrived within 2 days, great service, brilliant shop with fantastic range of gifts.

August 9, 2024
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Rated 5 out of 5 stars

EXCELLENT COMPANY,EXCELLENT SERVICE,

Order was sent very quickly and I was informed when dispatched and tracking details. Item delivered within two day via Royal Mail tracked.

I ordered pewter cuff links of Viking long boats.
They were boxed beautifully and were of excellent quality.

Bought as a gift for my son to wear on his wedding day in October this year.
I know he will love them and wear them on many future occasions.
Would not hesitate to buy from this company again.
Thank you

August 6, 2024
Rated 5 out of 5 stars

Dragon glass set

Very impressed with service. Had a query sent an email answered very promptly. When glasses arrived very very impressed, even better than the picture on line. Would definitely recommend.

August 3, 2024
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Rated 2 out of 5 stars

I asked for extra large size size they…

I asked for extra large size size they just come over my Knee.Like a bigger turnover for garters.57 pou is I paid for my kilt hose.

July 27, 2024
Kilts Wi Hae logo

Reply from Kilts Wi Hae

Thank you for your review. Unfortunately we do not quite understand it. Any sizing queries before you purchase are very welcome to help with fit but we did not receive any queries.

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Rated 5 out of 5 stars

Great company!

Fabulous and individual gift, beautifully made with accompanying information to tell its story. Delivered very quickly and frequent updates on progress.

July 3, 2024
Rated 1 out of 5 stars

Beware of ordering what you haven't actually seen.

I ordered a quaich from Amazon and when it arrived l saw from packaging that it came from Kilts Wi Hae. The quaich received was not the one ordered. Because l was pushed for time l contacted Kilts Wi Hae directly who seemed happy to deal with the problem without going through Amazon. I was asked to return the incorrect quaich then the correct one would be sent. I did this, including a note that originally, postage and packaging was free. This return was now costing me. I did then receive the correct quaich but it was dented. I rang again and was asked to email a picture. I emailed 3 but was asked to send more as the dent could not be seen. I then received an email stating that another quaich would be sent to me, could l then return the faulty one.
The 3rd quaich also had a slight dent, but in the spirit it being 'a hand crafted item' and with time running out, l chose to accept it. (I have since noted that the quaich is also slightly mis-shapen, not round.) When l returned the 2nd quaich l again included a note stating that these returns were costing me money which l would like to be refunded. I have received no acknowledgement to this after more than a week.

June 26, 2024
Unprompted review
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Rated 5 out of 5 stars

The best kilt shop in Scotland

The welcome we receive as we stepped theough the door almost sold us before we even saw the stock! The customer service is the best you could wish for, the kilts and accessories are of the highest quality nothing was too much hassle. I wouldnt dream of even trying another kilt shop after our experience here. Lindsay really made our experience fun and so easy. Kilts wi hae are simply the best.

June 29, 2024
Unprompted review
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