Kingsley Smythe Ltd Reviews 

665
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the garden furniture, describing the products as sturdy, beautiful, and well worth the money. People consistently point out the smooth purchasing process alongside the efficient delivery service provided by friendly teams. Consumers appreciate how staff assemble the items on site and clear away all packaging before leaving. However, some people mentioned issues with damaged furniture upon arrival and difficulties receiving proper replacements. A few reviewers also noted occasional defects, such as structural problems with chairs appearing after some time of use.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting that the delivery arrived on time and exactly as... See more

Product

Reviewers mention positive feedback about product quality, frequently praising the sturdy construction,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the polite, friendly, and efficient... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is strong,... See more

Service

Clients share positive opinions on service, frequently praising the punctual, polite, and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... See more

Company replied

Rated 5 out of 5 stars

What an experience from start to finish. We ordered our rectangular, adjustable table with 6 chairs and parasol 14 days before delivery. The process couldn’t have been any smoother ! The delivery... See more

Company replied

Rated 5 out of 5 stars

Hi The quality of the product, Regal oval double extending table with 8 x teak stacking chairs, cushions & a free parasol is excellent, representing good value. The delivery arrived earlier th... See more

Company replied

Rated 5 out of 5 stars

Fantastic pre and post purchase customer service. An absolute pleasure to deal with Kingsley Smythe and could not recommend them any higher - first class experience all the way through. Love the p... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Wholesaler
  4. Garden
  5. Outdoor Furniture Store

Written by the company

Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

665 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(665)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt delivery and excellent care and…

Nick and Kenny looked after our delivery really well
We had a Prompt delivery and excellent care and advice about positioning care and maintenance and colour choice available due to stock issues. Great product and will provide years of use for our growing family
Keith eyres

June 7, 2025
Unprompted review
Rated 4 out of 5 stars

Nick and Kenny were fab with the…

Nick and Kenny were fab with the delivery and assembly of our table. They stumbled across a problem and didn’t have the original screws to fix the table and they made a quick workaround. The delivery was missing the rain cover but it was not their fault and they informed me that this would be with us in a few days.
Both Nick and Kenny were super friendly.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant! Nick and Kenny arrived on Dartmoor in…

Nick and Kenny arrived on Dartmoor in the pouring rain after a very long drive. A tough access challenge to the property was then superbly negotiated and the 6 person table with chairs deftly taken to the patio for installation. Nothing was too much trouble. There was some confusion re the order that was dealt with there and then with Head Office and resolved immediately. The rain kept pouring but the table was up in no time and all packaging taken away. Very good after care instruction was provided. Thanks very much for a spectacularly good service. Would highly recommend to others.

June 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience with this company

Great experience with this company, I wanted a few changes / swaps with the bundle deal and they were very accommodating. Delivery was timely and the two drivers Nick and Anish were really helpful and made sure we were happy with everything before leaving. Would definitely recommend using this company to anyone

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic all round service

Having had great service from John at the Devon County Show, we ordered our beautiful teak Sunburst Duke table with benches, it was delivered by Simon and Tony who did a wonderful job unpacking and assembling the table, ensuring it was all in working order and removing and clearing away all the packaging. We are absolutely delighted with both the furniture and the delivery service from Simon and Tony.

June 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Kingsley Smith

Delivered on the given date. Set up quickly and efficiently by Max and Anish who were both polite and friendly. Max explained the operation of the parasol and how to make the table smaller. He also pointed out that the guarantee would be void if the set was oiled or treated in any way during the first year, which was helpful as it was the small print on the after care leaflet.
The chairs are comfortable and a good weight and the wood was from a sustainable source, which is important to me.
Communication was good if slightly slower than we have come to expect these days, but still fine.
I would be happy to use the company again and to recommend to friends.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very Satisfied

I ordered our dining set for my wife's birthday. The transaction was smooth and simple, the price was reasonable and the delivery today was the cherry on the top. Tony and Simon came around with smiles and a very can-do attitude. They unpacked all the furniture, assembled the table, placed the chairs, and fitted the parasol. Then they took away all the packaging. I was very impressed with their service and the furniture looks great. Very happy!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience!

An excellent experience!

Lee was extremely helpful and patient in guiding our choice (Regal oval table, 8 Monte Carlo chairs, cushions, parasol, winter cover). Max and Matt were superstars when they delivered and installed everything. Lovely chaps. Nothing was too much trouble.

Very pleased with the result. Our new garden furniture already looks completely at home. A wonderful company to do business with.

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Just brilliant

Just brilliant. After looking around online a lot I called Kingsley Smythe to discuss options and they offered me a bespoke deal to suit my needs at an excellent price. I also asked if I could collect myself to get the furniture sooner and they were very obliging. Solid well made chairs and table. I would highly recommend them to my friends and family.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent quality obelisks delivered and constructed in situ by 2 helpful young men. I telephoned the office a couple of times and the staff were polite, professional and helpful. Highly recommended.

May 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant Company

The table and benches were delivered on 29th May. I wasn't entirely happy with the navy seat pads and parasol, and thought that the green would look better. Having emailed the company, I wasn't expecting such a prompt response or that they'd be able to rectify it, just because I'd changed my mind. I received a call stating that there would be a delivery the following day for the exchange. Nick and Symon arrived after a call one hour before with an ETA. They were extremely professional, courteous and knowledgeable. Nick gave information regarding maintenance of the furniture and removal of the parasol, and dismantling the table if necessary. I cannot rate this company highly enough. Absolutely brilliant.

May 31, 2025
Unprompted review

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