Kitbag are a new company to me and out of 2 items organsied I ahd mixed experience. First order was acknowledged and organised for delivery....then a month later it was out of stock ...ver disappointe... See more
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*update I’ve had a reply and can now go collect my order from another location. Thanks kitbag Delivery not arrived although they say it’s been delivered, 2 emails sent without reply to customer se... See more
Company replied
To be fair, my last review wasn't positive..however Kitbag have since proved to be a very good online retailer, one that I will continue to use and trust. Customer service is excellent. Well don... See more
Fast shipping, good price. Exactly what i wanted. The only niggle I would have is that on the site it said the top was a cotton/poly blend. But it was actually 100% Polyester which can get a bit hot i... See more
Company details
Written by the company
We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others. We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before. Our website is managed by Fanatics (International) Ltd. As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world. Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis. Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S. Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
Contact info
Touchet Hall Road, M24 2FL, Middleton, United Kingdom
- +44 (0) 345 408 4345
- customer.services@kitbag.com
- www.kitbag.com
3.9
Great
9K reviews
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We loved the speedy delivery of the…
We loved the speedy delivery of the kids football kit. Very pleased with the quality and my grandson jumped for joy when he saw his birthday present.
June 15, 2026
Excellent Service and Great Quality
Really pleased with my purchases. The quality is excellent, sizing was accurate, and delivery was quick. The ordering process was straightforward, and everything arrived well packaged. A great experience overall. I would happily order from Kitbag again
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
stained football shirt and poor customer service
My item arrived stained and I was unable to contact customer service via phone, email or contact form. really disappointing service.
June 15, 2026
Reply from Kitbag
Hello Louise, Thank you for reaching back out to provide us with feedback. I hope you're doing well. I've looked into your concern, and I'm sorry to hear your shirt was stained upon delivery. Upon review of your order, I see that we sent you an email to the email address on your order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Came ahead of schedule very happy with…
Came ahead of schedule very happy with product and I think the reason Bellingham scored yesterday was because I’d bought the shirt (honest Guv!)
June 10, 2026
Aston Villa ring
Very happy with my purchase, delivered within a few days of ordering, nice fit.
June 15, 2026
Quick delivery of a quality product!
June 12, 2026
Fast shipping
Fast shipping, good price. Exactly what i wanted. The only niggle I would have is that on the site it said the top was a cotton/poly blend. But it was actually 100% Polyester which can get a bit hot in the summer. Apart from that, all good.
June 15, 2026
Very good service item was delivered…
Very good service item was delivered within a couple of days. Would definitely use again.
June 15, 2026
Great product good 🚚 time Authentic…
Great product good 🚚 time Authentic well packaged item
June 15, 2026
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