Kitbag are a new company to me and out of 2 items organsied I ahd mixed experience. First order was acknowledged and organised for delivery....then a month later it was out of stock ...ver disappointe... See more
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*update I’ve had a reply and can now go collect my order from another location. Thanks kitbag Delivery not arrived although they say it’s been delivered, 2 emails sent without reply to customer se... See more
Company replied
I have received all my items but if would have been nice to know when I ordered that all items were not available then and that there would be up to a week between the deliveries. Wrapping if items wa... See more
Overall happy with the order but the name customisation on the back of the shirt isn’t centre and is a bit wonky. Other than that can’t complain
Company details
Written by the company
We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others. We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before. Our website is managed by Fanatics (International) Ltd. As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world. Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis. Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S. Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
Contact info
Touchet Hall Road, M24 2FL, Middleton, United Kingdom
- +44 (0) 345 408 4345
- customer.services@kitbag.com
- www.kitbag.com
3.9
Great
9K reviews
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Always quick dispatch and as described!
June 17, 2026
Always excellent service from kitbag.
June 9, 2026
Fantastic quality and fast delivery
Fantastic quality and fast delivery, I now have a very happy step daughter thank you.
June 17, 2026
May use AI-assist with repliesRead more
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Personally love using kitbag but I do…
Personally love using kitbsg but I do have some issues, more stock is needed and sizes specially my size 3xl, also more variety specially when tournaments role round you'd make more money if you had all the tournaments kits and sizes, also all thr availability to kits being b used as I've noticed some kits aren't available such as Mexico away gk, Paraguay home and away etc do this you'll make more money more training wear for thr countries aswell as clubs honestly I could go on and on, I'm kit collector and I know what ppl want and what needs to change for example I noticed some kits arent available in Europe but only in the states you are a provider can change that club and country so please look into this if you want to contact me please do
June 13, 2026
Reply from Kitbag
Hello Neil,
We appreciate you taking the time to share your detailed feedback. We understand your concerns regarding stock availability, sizing, and the variety of kits, especially for tournaments and specific national teams. Your insights as a kit collector are invaluable, and we are actively looking into expanding our offerings and improving accessibility for all our customers. Sincerely, Crystal
Delivery not arrived although they say…
*update I’ve had a reply and can now go collect my order from another location. Thanks kitbag
Delivery not arrived although they say it’s been delivered, 2 emails sent without reply to customer service. Out of pocket
June 16, 2026
Reply from Kitbag
Hello SAB81, Thank you for your feedback. I am sorry to hear you have not received your order. I have reviewed the tracking details and reached out to you in a direct email with the additional information to collect your package. We hope to hear back from you if we can be of further assistance. Best, Courtney
Arrived quick
June 13, 2026
The player's number is incorrect
The player's number is incorrect, which is quite disappointing. How could this error have occurred?
Additionally, I sent an email nearly two days ago and have not yet received a response. What is happening with Kitbag?
June 16, 2026
Reply from Kitbag
Hello Chun, I am very sorry for any issues regarding this purchase, and I have sent you an email to further assist you regarding this matter. Best regards, Shane
Great item at great price
June 16, 2026
Great service
Great product and an easy process to order and pay and delivered before estimated day, all round cracking service
June 11, 2026
England shirt
Great prices and great service easy to use website and delivery was on time and quick
June 15, 2026
Great service with a great price
The products where exactly right. They were dispatched and delivered on time and with no issues. A great service.
June 16, 2026
Refund and customer service was really good.
Item received was not correct however they rectified the situation really well and refunded me quickly.
Great customer service team i will be trying them again as the prices and quality of the product was really good.
June 16, 2026
Reply from Kitbag
Hi, John. We apologize for the trouble with the sizing of the product. Thank you for providing feedback regarding this matter. We have reached out to you via email, and we hope to hear from you soon. Sincerely, Morgan
Product arrived dirty/marked
Product arrived dirty/marked
Sent photos and contacted via social media was advised someone would contact me via email to rectify. No correspondence has been received only an email asking me to leave feedback. So here it is...avoid
June 10, 2026
Reply from Kitbag
Hello JAC,
Thank you for bringing this matter to our team's attention. I sincerely apologize for the delay in responding, and I am here to help.
I was able to locate your order and have carefully reviewed the details of your concern. I appreciate the opportunity to look into this matter for you.
I look forward to your response at your earliest convenience. If there is any additional information you would like to share, please don't hesitate to let me know.
Warm regards,
Madison
So I recently bought a football shirt…
So I recently bought a football shirt and thought the price was reasonable, however I was charged more than £10.00 more, I used klarna so I didn't notice it until the next day.
I have since wrote around 5 emails to customer services and I have never received a reply.
I also went to wear it for the first time yday as the England game was on but it was not the size I ordered, I ordered a medium but the short was definitely not a medium.
So today I went onto the website to find out how to return it, the site asks for your order number and email or postcode or telephone number.
Of course the site said my order number wasn't correct even though it is on my order confirmation email.
So now I have no choice but to contact my bank to dispute the charge which of course is a pain in the backside.
Without doubt I would never reorder from / use this site again.
Oh and the contact number for the company gives you a voice message saying "the contact centre has closed down"
June 12, 2026
Reply from Kitbag
Hi Johnathon, I am sorry to hear about the difficulties you've experienced with your recent order, from the incorrect sizing and the challenges you faced trying to contact us. I understand how frustrating it must be to encounter these issues, especially when trying to resolve them. Your feedback is invaluable as we work to improve our processes. I will be reviewing your order and contacting you directly to assist you further. Sincerely, Stacy
Decent
I got the 1982 retro England top. Wore it for the 1st game and we smashed Croatia. Lucky top and it could be the final piece in the world cup jigsaw.
It's coming home as long as the retro shirt is on.
Thanks
June 15, 2026
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