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Kiteworldshop.com Reviews 9,009

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TrustScore 4.5 out of 5

4.7

Surf Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, often noting that products arrive quickly, sometimes even earlier than expected. The quality of the products is consistently highlighted as very good, matching descriptions and meeting expectations, with a good selection of gear available. Reviewers also appreciate the excellent service, including helpful pre-sales information and responsive support during the choosing process. The pricing is often considered attractive and competitive, with some customers noting that the company offers the best prices. However, some customers expressed dissatisfaction with packaging, reporting instances of dented boxes, lack of protective padding, or items moving freely inside, which occasionally led to product damage. A notable concern for some was unexpected additional delivery or customs costs, particularly for international shipments, which significantly increased the final price. There were also isolated reports of delayed deliveries, issues with tracking information, or products arriving with minor manufacturing defects.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Product

Users describe positive interactions with product, often highlighting the excellent quality, value, and wide... See more

Price

Reviewers highlight positive aspects of price, with many customers finding good and unbeatable prices,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Quality

Customers had positive experiences with quality, often praising the outstanding quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In 3 days I got received Cabrinha kite bar … at first tracking didn’t work out but I send email …got another link and super supportive and professional email back ! Thanks , and can’t wait to try my... See more

Rated 5 out of 5 stars

Twice within three weeks have ordered from Kiteworldshop and very satisfied. Ordered two foils and both of them were very well packaged. No damage on arrival and clear timelines communicated.

Rated 5 out of 5 stars

nice helpful "pre-sales, product info Qs" over email before purchase. good selection of gears. nice, quick, cheap shipping. nice packaging and product matching description. all expectations met so... See more

Rated 5 out of 5 stars

Perfect! I loveeeeee my new Mystic twin tip board bag!! I messed up with the address and kiteworld immediately help redirect the package to somewhere i could pick it up. Ill be shopping with you mo... See more

Company details

  1. Surf Shop
  2. Activewear Store
  3. Outdoor Sports Store
  4. Sailing Store
  5. Skateboard Shop
  6. Windsurfing Store

Written by the company

KITEWORLDSHOP.COM is the ultimate online store for enthusiasts of any board sport who want only the best for their passion. A booming catalogue that includes: Kitesurf, Kiteboards, Surfboards, SUP, Wetsuits, Clothing and original Accessories from the best brands at the best price, always available 24/7 365 days a year. Great offer, ease of purchase, transaction security, best price guarantee, return policy extended to 30 days, fast shipping and a Customer Service always there to satisfy any of your queries as well as help you make your choice. All of that makes KITEWORLDSHOP.COM your perfect companion for your secure online orders.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Perfect

Perfect! I loveeeeee my new Mystic twin tip board bag!! I messed up with the address and kiteworld immediately help redirect the package to somewhere i could pick it up. Ill be shopping with you more often !!❤️

February 25, 2026
Rated 5 out of 5 stars

Good product

Good product, fast delivery. Just one little glitch zipper runs left to right which should zip right to left it would make it easier to do up.

February 9, 2026
Rated 5 out of 5 stars

Fast and efficient service!!!

I placed the order one evening. On the next working day, I got a notification saying that my order had been prepared. It was delivered in the blink of an eye.
Fast and efficient service!!!

February 16, 2026
Rated 2 out of 5 stars

Quick shipping but careless packing

I purchased an f-one hydrofoil. It was shipped loose in a cardboard box with no packing material and as a result one wingtip was damaged. I can sand the tip down and the foil will be useable but it was totally unnecessary, some paper or foam in the box with the foil would have prevented the damage.

February 11, 2026
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Reply from Kiteworldshop.com

Hi Stacy, we're sorry to read your review!
We apologize for the problem you reported. We kindly ask you to provide us with photographic evidence via email so that we can assess the damage and find a suitable solution.
In the meantime, we will also report the incident to our logistics department to prevent it from happening again in the future. We remain at your complete disposal for any further assistance and look forward to hearing from you.
Best regards
Customer Service
Kiteworldshop.com

Rated 1 out of 5 stars

Beware Additional Costs

Like several other reviewers have mentioned be careful with the additional delivery/customs costs. I bought a wetsuit from here for £90, unfortunately I needed to return as it didn't fit well and the return cost is £35. As others have mentioned better to have spent an extra £5 and bought from a UK supplier in the first place. Delivery charge issues like this should be highlighted when you purchase

February 13, 2026
Unprompted review
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Reply from Kiteworldshop.com

Hi Paul, we're sorry to read your review!
However, we would like to clarify you that all orders with delivery outside the EU do not include VAT for this reason customers are asked to pay taxes and customs duties upon delivery. This is clearly indicated in our website banners and in our terms and conditions. Please refer to ARTICLE 10 - Delivery methods (https://www.kiteworldshop.com/en/content/3-terms-and-conditions) for all info about import policy:
ARTICLE 10 - Delivery methods
For customers ordering on Kiteworldshop from outside the EU (including UK from January 2021) We would highly recommend that you check your national import policy. It is essential that you evaluate a budget for any import taxes that you may have to pay. Kiteworldshop is not responsible for these charges and if they are due you will be contacted by your customs office.
Regarding returns, we also would like to inform you that the return procedures are clearly indicated in our return policy ARTICLE 7 - Right of withdrawal, which states that all costs related to return shipping (expenses and duties in the case of returns from outside the EU) are in charge of the customer.
We remain at your full disposal for any further clarification.
Best regards
Customer service
Kiteworldshop.com

Rated 5 out of 5 stars

Amazing customer support by Elena and Cristina...

Amazing customer support by Elena and Cristina, attentive, kind and commited to my needs and demands, also super fast delivery within a few days of ordered, even before the initial estimate. Product price and quality as expected, the boxing and box sealing could be better, but nothing that jeopardized the item or the safety of the goods.

February 5, 2026

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