I have been using Klook for a while now when booking activites, esim, or transportations when going on trips. It has always been efficient when needed. I remember during March 2026 of my trip when I w... See more
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Review summary
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Klook made it easy for me to book activities for my trip. The website was simple to use, and the booking process was smooth and convenient. It helped make my trip stress-free so I could focus on enjoy... See more
There's just a slight delay in payment notification with CAPITEC bank in South Africa. But overall I've been very satisfied with my experiences booked through Klook!
Company replied
Very user friendly interface making booking process very smooth and easy. Info provided for booking are easy to understand and greatly help on decision making.
Company replied
Company details
Written by the company
Discover and book amazing travel experiences
Contact info
Hong Kong
- support@klook.com
- www.klook.com
4.5
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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It was so fun making my own chopsticks
It was so fun making my own chopsticks! I learned so much about trees and wood. There are many options but I ended up choosing Chestnut tree chopsticks because of its durability and stylish looks. The teachers are so friendly and helpful. Beginner friendly and very convenient location. Thank you so much! 😊
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Isabelle,
Thank you for the fantastic review! We love hearing that you enjoyed the chopstick-making process and found our teachers so helpful. Enjoy your stylish new chopsticks!
Regards,
Adam F
Easier Itinerary
Allows us a seamless planning for our next travelventure.
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Gab,
Thank you for the wonderful feedback! We're thrilled that our platform made planning your itinerary seamless for your next travel venture.
Best regards,
Adam F
Very easy n happy.
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Anna,
Thank you for your review! We're thrilled that you had a smooth and happy booking experience with us.
Regards,
Adam F
Do Not Use Klook for Hotels
Do Not Use Klook for Hotels – Direct Booking Is Safer and Cheaper
Klook operates with zero accountability and uncompetitive pricing. I booked a hotel room through their platform, only to discover that the hotel's official website offered the exact same room for the identical price, but with complimentary breakfast included for our group of six. Klook essentially charges the same rate for a significantly inferior package.
When I questioned this gap, their customer service completely stonewalled me. The front-line chat support was incredibly dismissive, actively refused to escalate the dispute to a senior manager, and tried to force me into accepting "Klook Cash" store credit instead of a real cash refund.
They use rigid corporate bureaucracy to exhaust customers until they give up. Save yourself the financial headache and the awful customer service—bypass this middleman entirely and always book directly with the vendors
Following this post, I followed up on the response Klook provided and received the same ChatGPT generated corporate response. Please do not fall for their trap! Do not book with them! Go to the vendor directly!!
October 7, 2026
Unprompted review
Reply from Klook Travel
Dear Customer,
We hear your frustration, and we completely understand how disappointing it must have been to miss out on complimentary breakfast for your group, as well as the hassle you faced when reaching out to our support team. We are looking into this internally regarding your package details and customer support experience, and we will provide an update soon.
Sincerely,
Adam F
Initial interaction was disappointing…
Initial interaction was disappointing when our payment didn't go through 3 or 4 times but eventually that was sorted out and all was good.
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Giuseppe,
Thank you for sharing your experience. We appreciate your patience with the initial payment hiccups and are very glad everything was sorted out successfully in the end!
Best regards,
Adam F
Great deal and easy to use
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Tan,
Thank you for the great feedback! We're glad you found our platform easy to use and scored a great deal.
Best regards,
Adam F
Reply from Klook Travel
Hi Ai Di,
Thank you for your feedback! We're glad you found our platform convenient and feel you made a good choice with us.
Best regards,
Adam F
Reply from Klook Travel
Hi Jay,
Thanks for sharing! It's awesome to hear that booking was a breeze. We can't wait to welcome you back again soon!
Cheers,
Adam F
Simple and effective purchase process
Simple and effective online work flow to shop, book and purchase the attraction package
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Derrick,
Thank you for the great feedback! We're delighted that you found our online workflow to shop and book so simple and effective.
Best regards,
Adam F
Very user friendly interface making…
Very user friendly interface making booking process very smooth and easy. Info provided for booking are easy to understand and greatly help on decision making.
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Muhriz,
Thank you for the great feedback! We're thrilled to hear that our user-friendly interface and clear information helped make your booking process smooth and easy.
Best regards,
Adam F
Easy to avail
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Jinrami,
Thank you for your feedback! We're glad to hear that you found our services easy to avail and use.
Best regards,
Adam F
Easy and painless booking experience.
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Joe,
Thanks for the great review! We're so glad the booking process was smooth and hassle-free for you.
Best regards,
Adam F
EASY TO BOOK AND VALUE FOR MONEY.
October 6, 2026
Unprompted review
Reply from Klook Travel
Hi Mick,
Thank you for the wonderful feedback! We're thrilled to hear you found booking easy and felt you got great value for your money.
Best regards,
Adam F
Good recommendation
October 7, 2026
Unprompted review
Reply from Klook Travel
Hi Ching,
Thank you for your review! We're always glad to help point you in the right direction.
Regards,
Adam F
Process is easy and lots of options.
October 6, 2026
Unprompted review
Reply from Klook Travel
Hi Calvin,
Thank you for the wonderful feedback! We're glad to hear you found the process easy and appreciated having plenty of options to choose from.
Best regards,
Adam F
easy and quick to navigate
easy and quick to navigate
clear instructions
October 6, 2026
Unprompted review
Reply from Klook Travel
Hi Lui,
Thank you for the wonderful feedback! We're glad to hear you found our platform easy to navigate and appreciated the clear instructions.
Best regards,
Adam F
having an error during the registration
having an error during the registration
October 6, 2026
Unprompted review
Reply from Klook Travel
Hi Leah,
For immediate assistance with the registration error, you can reach out to our support team via live chat on the Klook Website or app. Alternatively, you can fill out our form https://forms.gle/THVtSV4XJ1nWrFHM8 so we can look into this for you.
Best regards,
Adam F
Reply from Klook Travel
Hi Nguyễn,
Thank you for your review! We're glad everything was fast and straightforward for you.
Regards,
Adam F
FAST and CONVENIENT
October 6, 2026
Unprompted review
Reply from Klook Travel
Hi Artee,
Thank you for the wonderful feedback! We're glad to hear you found our service fast and convenient.
Best regards,
Adam F
Reply from Klook Travel
Hi Karanjeet,
Could you provide your booking ID? We'll get that address right to you. For quick support, feel free to reach out via chat on the Klook app or website too.
Cheers,
Adam F
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