Kmart Reviews 

Did an online Kmart shop and had paid to get it delivered. (I am a solo mum and find taking my wee girl rather stressful when needing to do a bigger shop).
I placed the order and was refunded a few hours later due to the ‘items not being in stock’. Was very frustrating as items that weren’t in stock said it on the website but all those items said there was stock…
I went down to my local Kmart (where i had placed the order) because i needed the items as they were for my daughters up coming birthday. Thankfully i found all but one item in store, but like really…. All but one item and my order of 15 items got refunded… did my order just look like it would take too long and they couldn’t be bothered? Seems abit ridiculous considering there was plenty of stock with everything else i had ordered

KMART- your over priced. Your Going Down. You Realistically Show
“Desperate” in other words A mother with children can no longer shop for her children in your store “Where Are You KMART? What Happened To You? Shift, Shift, Shift, you can still save our family store. Your prices show - as if your head is being held upon water. SHIFT…………

Order online my ideam was damage laundry basket , went online chat Hayley on the chat team make everything easy super fast& friendly all sorted getting my refund back thats the only thing y im giving 5star thankyou HAYLEY 👍👍👍👍👍👍

Love shopping here

Have had good experience in stores but terrible delivery experience.

After noting that laundry racks were out of stock at the local kmart, I ordered an item on 26 May and received update 31 May that an tracking number was assigned. It has been 3 weeks and no package received and tracking has no further updates. I called customer support last week, and was told they would follow up after discussing with a manager. I received no follow up. I called again and was told the only thing they could do was cancel the order. In the meantime, i have not been able to do laundry with no means to dry. I noticed the same laundry rack has since been restocked at shops so hoping click and collect goes better.

I love the items at Kmart but hate the online process!!
All my items in my wishlist disappear everytime I go out of the page even though they saved!! Secondly don't say things are available when they clearly not! Its extremely frustrating going to checkout then nothings available!! Seriously KMART NZ come on!!!

Don't deserve one star. No communication, after a long wait and missing out on other suppliers specials,they refund me my online order. Will never shop online with Kmart again

What a scam. Never got my package and they don't respond. They take your money and don't deliver or want to know and sort it out.
Wrong adress, lost tracking number and it got worse.

Absolutely terrible. Waiting a month for an order to arrive from the store only an hour away? Who is packing the orders? My tracking of the order says it’s now in the South Island after being in Auckland where I live?

This is not acceptable. I can’t even speak to a human on the phone. Two days to respond to an email…ridiculous!

Kmart happily take my money and then sit for a month accruing interest whilst I still haven’t got my products.

No longer shopping with them or any other big businesses when possible. I’m sick of them making money from their inadequacy and lack of care.

WARNING Do not purchase on-line WARNING

DO NOT CALL TO SEE IF STOCK IS AVAILABLE

Purchase in store ONLY!

Don't even bother trying to register I tried 3 time and it still wouldn't accept my adress.😡

Don't use socialQ as kmart isn't set up for the codes, they still ask you for your name so just another third party demanding you consent to this and that. The kmart staff literally fobbed me off saying "well now you know for next time we don't need a code so you don't need to do that". How on earth is ok to use a third party app and not even be set up to use their system but expect customers to be loyal and consent to everything when there is zero need to.

Bought a peg board, from the closest kmart near us which is an hour away, opened it and it was missing the pegs and shelf so rang customer service, she told me to take it back and get a refund and I told her, it was an hour away to my closest store and if she was gonna pay for my petrol there and back. Then she said no and that was my only option, so I would've lost money going so it was a waste of time, she just kept saying she couldn't help me and when I asked to speak with someone who would help me, she said the same thing again, so frustrating. I rang the actual store i brought it from though and they were so helpful and are sending me another one. Better to go through the actual store then their call centre for sure.

The worst customer service I’ve been trying to get a refund for the last 3 months and they reply 1-3 days apart a different person each time I guess because they ask the same old questions without reading the emails prior.
Very annoying.

Attended kmart store, asked attending clerk about afterpay and phone service, the reply "it's a bit patchy"...
found out that kmart shouldn't have gone down the afterpay path unless they sort out the phone reception problem....because standing at the check out with purchase timing out more than enough times is grrrrrr .

Such a risk buying online, if an item isn’t in stock or gets lost they offer a refund however, it can take months for them to actually process the refund.

Parcel got lost and after 2 months, they finally ‘processed a refund’ however nearly two months after, still no refund, once following it up I found out the refund was never actually processed. I’m well aware this has happened to many others before.

Sounds like they saying they’re refunding, in hopes customers will forget and only actually refund once the customer follows it up.

Would avoid buying online if possible

I ordered click and collect an Air Fryer, paid for it and was advised that it was available and my payment would be credited to my account.Advised that the product was not available and amount will be credited, but the item is still advertised as available on site days later and available to order click and collect or delivery. What is going on that this item is still advertised online.

Useless! No customer service.
Website states that item is available, tracking info was sent out this morning after sending me confirmation.
24hs later I receive a cancellation since article is not available after all.
Telephone hotline is also useless, giving me wrong info.
Staff at store useless, too. Once again, three times(!) wrong info, which made me fool drive there as many times just to find out that staff' info was wrong, too.

I am absolutely appalled by not only the staff but even the website. The team running the Kmart online need to pull their crap together to keep it updated and make sure that of a product is out of stock or limited it is actually correct on the website and not have it say in stock with a green dot but when you go to get it there’s none. I was met by one nice staff member who was on the door but the staff stocking shelves have the most arrogant and no polite manner to they what so ever. Don’t even bother asking for any help by staff as you get everything from eye rolling to attitude for asking them to help/ do there job. I am absolutely mortified at how they are treating any of the customers that walk in to there stores, normally I wouldn’t name stores but Kmart Mount Druitt need to do some serious training and work on that customer service and respect for their customers.

Be very wary of buying anything in any Kmart store thinking you can return it even if it has tags on it, clearly has not been used or worn and you have a receipt.
There are many things that are not able to be returned - no common sense. It is not like Warehouse or Briscoes or Rebel. Farmers is also better despite having to get a gift card.
Very disappointing customer service.