Kmmaltairlines Reviews 

After more than 50 years of flying with various airlines across the globe, I can confidently say that KMMalta Airlines has delivered the most customer-unfriendly experience I’ve ever encountered. If you think airlines have become more customer-centric in recent years, KMMalta Airlines is here to prove you wrong.

My experience started with a simple need: changing the date of our return flight. Their website indicated that the change would cost €170 – an unpleasant but acceptable fee. I was ready to proceed but got a phone call that lasted five minutes. When I returned to finalize the booking, I was shocked to see the price had suddenly jumped to €280.

I contacted customer service, only to encounter an outdated bot that seemed more like a relic from the past than an AI-powered assistant. After some persistence, I finally reached a human, Mia M. (yes, I mention the name in hopes that someone at the airline actually pays attention to their customers). She told me, with a straight face, that the "cheaper seats were gone because someone else booked them."

Knowing this couldn't be true, I checked Skyscanner immediately. What did I find? The exact same flight was available for €74 per ticket – or €148 for both of us. Less than the €170 initially quoted and a far cry from the €280 they were now demanding.

KMMalta Airlines seems to operate under the assumption that passengers are naive and uninformed. In today’s digital age, where information is at everyone’s fingertips, such practices are not just dishonest but self-destructive. Their staff clearly lack any understanding of customer-centricity – the basic principle that customers ultimately pay their salaries and keep the company alive.

If KMMalta Airlines continues on this path, it’s only a matter of time before travelers choose alternatives. After all, trust and transparency are the cornerstones of any successful business – and both are sorely lacking here.

**Advice to fellow travelers:** If you want a reliable, transparent, and customer-friendly experience, steer clear of KMMalta Airlines. And if anyone from the airline reads this: the world has moved on. Maybe it's time you did, too.

I’m flying with the company most of the time , if there would be another option I would choose one .
Staff are not polite , they treat customers with attitude when asked for help . When boarding the aircraft, most of the time crew are chatting between each other without greeting passengers.
I had a very unpleasant experience on my last flight KM103 from Heathrow to Malta on 15/02/2025. Cabin crew operating at the back galley was very rude to customers that wished to change baby in the bathroom and there was a queue . He used a high tone of voice and instructed people to move away from galley as he was performing waste collection in the cabin . During this time there was no space to move around as the flight was fully booked

Disgusting and unprofessional check in at Gatwick airport! Staff member who was initially checking us in refused to give her name as well as her team leader who refused to give me her name. This airline needs to be shut down with immediate effect. I should have checked the reviews before flying. Please note the lady on check in at Gatwick appears to be racist.

Excellent airline, lovely aircrew to Malta and back couldn't fault them at all. Nice aircrafts too

I've traveled 50 countries and used over 40 airlines , this is among the worse airlines in the world. I choose and expensive flexible fare to fly with only to find out there's no flexibility you can't changed the flight online you have to call them at a expensive $3 per minute call and they leave you hanging not helping, I end up paying more in the long run trying to change my flex flight only to have it canceled and be out of pocket double the fair cost.

Just avoid this airline, the system is corrupt, you pay for the seat and after a month you will receive an email that they put you farther back so they can put better places to their own friendly or higher people in the government.I also took photos were they put me. The space of the seats are worse than the Ryanair and I thought they are better. I definitely will never ever use it for sure and tell everyone not to.

Just so you know, this airline will not have online check-in available if you book a flight through a third party provider. When I contacted CS, tell me why the CS agent Irina C. after checking my details answers me "Your booking don't have tickets" and LEAVES the chat. Are you serious? Thanks Milena M. for joining after and explaining me the situation. The one star goes only to you, because you were actually helpful. Unlike Irina C. Irina, you're on my list and I will never forget how you did me wrong.

I was forced to use it as I often have to travel to the Netherlands and even while booking On KLM it still makes me go through the online check in on this Godforsaken KM malta, the trashiest website of them all.
I haven't been able to actually check in and get my tickets in months!!! I had 6 flights in the last 3-4 months and never got my tickets so despite checking in online I had to go and check in at the airport 2 hours early to get my tickets, which defeats the whole purpose of checking in online in the first place. Waste of money, waste of time, wouldn't expect any less from this company tho, kept up with the expectations (low ones) ofc. Foxx

I had a transit at London Heathrow , While traveling from Cochin to Malta, my checked luggage from London was misplaced. It took 5 days for my luggage to reach me since I arrived in Malta,. I suggest you to be a bit responsible on the same.

If you are Asian becareful. I have experienced discrimination. I flew from Vienna to Malta and back with my family.
My 4 years old needed the bathroom. We went to the one in front since it was closer to my seat in row 10, economy class. Business class was till row 9. There was no curtain seperating the business and economy. I was not aware of it, the business seats were literally the same with economy (3 left & 3 right).
Cabin crew made 3 excuses.
1. "It was occupied". Back to my seat, waited until it was free and got there again. The way to the back bathroom was blocked by drink & snack carriage.
2. Cabin crew:"not allowed we need the space to move around" I said, my son really needed to pee.
3.cabin crew :" it is for business class only". So I waited the isle to be free to the back bathroom.
Only to find a western lady sat in row 11 (non business class), queueing to the front bathroom, literally standing & blocking the way for the cabin crew movement. Cabin crew did not say anything, let her stood there and got to the front bathroom.
Certainly, it was not the western lady fault,she was not aware of the business class bathroom as well. But, the treatment from cabin crew really hit me.
It is a clear act of discrimination !

Waited 2 hours at Schipol sir

I am a frequent flyer with KM Malta, reading the very low rate of KM reviews, I must say that I am a bit surprised. I never had any issues with the company. I have been reading problems with getting access to customer service or impossibility to modify reservation through the website on line. Both issue I never experienced personally. Dunno which numbers or link some passengers were using. Hopefully will never have to find myself in the positions to join the queue of the unhappy customers

6 flights so far, 5 luggages damaged, issues with booking online, having to spend hours on the phone to get my tickets for the holidays...
What the hell happened? Air Malta was fine, never had an issue, changed to km airlines and all hell breaks loose.
The fact that they make it so difficult to get any compensation for the damaged they caused is the last straw for me, never flying with them again.
Gave 2 stars instead of 1 just because most of the people you have on the phone are nice and helpful, but Jesus is the management bad!

Absolute garbage KM Airlines… the website is not working and it’s shitty like one from a shop around the corner. I had a flight from Amsterdam to Malta yesterday and they didn’t put my luggage on the same flight, they ask me to pay 50€ more as well cuz it was overweight and I did, spend around 400€ on everything and I didn’t even get my luggage.. had all the Christmas presents there.. fuc**** bastards the worst airline everrrrr. Huuuuaaaa they just tell me come in 2 days to collect the luggage, absolutely bastards.
I’m never never gonna fly with this airline again.

Great food and very friendly service

Worst airlines ever! Demand money out of nothing or they don’t allow you to board. Pure theft!

I want to change myself flight from Malta since several weeks as I cannot fly on that date. I tried to call Malta Airlines many times on ‪+356 21356000‬ but only spent 10 minutes holding the line. Several emails kindly asking for the urgent change or call back were unsuccessful. It seems like no one is working in the customer service and the phone number is a fake to make customers pay again without receiving any service. I will report this as a fraudulent act. Dr. Schneider

Asked for confirmation, didnt receive it. Got told to hang on and wait twice, and cs girl just left the chat twice. CS girl was irina c

Each contact was a different excuse. KM Malta subs out your baggage to a baggage service company and the airline plays you off of them, back and forth. Angelique, would not give her last name, nor does anyone who corresponds with you. Eventually, they would only agree to 150 euros reimbursement. I completed all the forms and still no reimbursement. I emailed their customer support last Friday with all the attached documentation on December 6th,2024. Just got a response from Customer Support. They had issued me a check for 150 euros on 3/24/2024. Malta Airlines did not lose my luggage until September of 2024. You can't make up this level of incompetence.I would give this company a zero if it was available. Flew to Malta on September 9th,2024 and they lost my luggage for 11 days. After I returned home my luggage showed up broken apart in pieces. It cost us about 450 euros to buy clothes, bathing suits, luggage and have laundry done during the entire trip. We were told they had found my luggage on day two.

DO NOT BID FOR UPGRADES. IT IS A RIPOFF. YOU GET NOTHING FOR YOUR HARD EARNED MONEY.