Knomobags Reviews 23

Lovely design but zipper very weak / bag wouldn’t seal within a few years of purchase which is inconsistent with their high quality / sustainability branding.

Do not buy anything from this company. The bags look great but the zips are poor quality and break within weeks. I have a replacement for my first broken bag which now has the same fault. Nkomo do not want to know. Rubbish customer service for the high price. Buy a better quality brand!

Knomo is out of business.
I’m a little concerned this company has gone out of business - I bought a bag online that was listed as in stock, delivery in 2 to 3 days but I've been waiting for a bag for two months. There was initially some response by email but only if I initiated it and recently that has dried up.
I’m going to try to recover my money from my credit card but wanted to write this to warn others.
-I just received the amount refunded to my credit card! 02/02/2024

I have two Knomo back-pack purses, bought in different cities (London and NYC) a year apart, both about 2-3 years old. In BOTH CASES, in spite of different cities of origin, the zippers stopped working.
They do zip open, but when you zip it back closed they open up and suddenly your bag is wide open. Called Customer Service--no luck there. They don't repair their bags, even if you're willing to pay. I will never buy another one, that's for sure, and I'm doing my best to warn my friends as well.

Same experience and concerns as Sean below. I've been waiting for a bag for two months. There was initially some response by email but only if I initiated it and recently that has dried up.
I've bought from Knomo for well over a decade and they used to be great. Never again.

I’m a little concerned this company has gone out of business - I bought a bag online that was listed as in stock, delivery in 2 to 3 days. Since then, no bag, not able to contact the company due to a ‘technical glitch’ on their customer service email and no phone number to ring. I’m going to try to recover my money from my credit card but wanted to write this to warn others

Admittedly I've owned my bag for quite a few years, but at the time of purchase it was pitched as one of their premium leather laptop bags... Well it's not! The leather cracked really early in my ownership and they didn't care, it has now peeled in most places so pretty much junk.

I would avoid like the plague

I did like my Knomo bag but the zip broke when I was travelling for work exposing a lot of cash and when I contacted them, I had zero response. There is no customer service at all.

Impossible to get in contact with customer support. No phone numbers, no web chats. Just one hard to find email address that comes with a disclaimer stating they have trouble with their email system. Which indeed they seem to have since I haven't gotten an answer yet.

Ordered my bag and paid over $200 plus for it. The teeth on the zipper fell apart on both sides. There is NO customer service email or telephone number that works. Multiple emails sent but no response. Please do not buy this bag. Quality is horrible and so is there customer service. And the laugh is this review is going to be forwarded to the same useless email that they have on their website.

Bought the Cromwell Roll Top Backpack for 14" laptops in October last year.

After very occasional use (less than once a week on average), the material and stitching around the zip is pealing off, the magnets don't close any more and the bag looks completely worn.

Very disappointing for a bag retailing at £129.

Meanwhile, getting a response from Knomo on the above is proving impossible. Twitter DMs or repeated emails to customer service have all been left unanswered.

In short, bad quality products and worse customer service. Cannot recommend.

I ordered a bag for my wife’s birthday. I payed for it in the Knomo online shop. The order was confirmed but there was no follow-up. After a week I politely asked if they could give me an estimated date of deliverance. They answered that the bag couldn’t be delivered caused by a rare coincidence that the same bag was ordered twice at the same time. They offered me an alternative by the same bag but in black in stead of brown. Now I had to ruin the surprise because I wasn’t sure if my wife would fancy a black bag. But I was lucky, she did. So I replied that I would accept the black alternative.
You can imagine my disappointment that Knomo replied they couldn’t deliver that one either. That it would probably take 5(!) more months before they could. They offered my to pick some other bag out of their collection. Yeah right, to be disappointed for the third time?

I will find myself an other more reliable brand to purchase a bag although it won’t be in time for my wife’s birthday. Thanks Knomo-London and goodbye.

Still waiting to receive my order. Had to chase up with them via instagram to be told they had a system outage so the order hadn't been processed (still managed to take the funds from my account though). I was assured bag was sent on express delivery, I didn't receive the tracking info until 24h later (today) and it's not even on it's way yet - 'tracking hasn't been updated' Disappointing. Hoping the bag lives up to my expectations when it finally arrives but not holding out much hope. When you're paying £200+ for a work bag, you don't expect shoddy customer service/processes.

My bag developed a fault with the zip after using it handful of times (it doesn’t latch together) - emailed customer service three times over a month detailing issue and sending pics as directed on website. Had ZERO response.

Great bags! I had a defect and they replaced the bag for me with no problem. A very lovely and genuine customer service team

Recently purchased a bag from Knomo which looks bigger in the pictures available on their site. They have a point that the measurements are stated on the website but I’m not one to get my Stanley out before purchasing a bag and I’m sold on the images. It cost me £4.20 to return the bag. For the amount the products cost, their target market and the fact most businesses do not charge to return a product, I’m surprised that the customer is liable to pay the return.
I do however, rate their bags highly. They’re well though through and the quality is great. Admittedly, my Knomo bags are the ones I find myself going to the most because they add simplicity into my life.
Such a shame about the return policy though.

Bought a backpack for our son in October 2020. Due to large periods of home schooling since then, the backpack has hardly been used. Both zips broke on the bag in May (came off of the other track) and since then, we have been arguing with Knomo and House of Fraser, where we purchased it, requesting a replacement. "As the bag was bought in 2020, it is out of product warranty" has been the response. Am refusing to accept that and will pursue it. Will post an update when we have an outcome. In the meantime, I have tried to repair the zip but the zips are made from such soft metal that they have now both broken. Unacceptable for a bag costing £99.

Bought a Knomo brief case about 5 years ago. After daily use, a small clip on the strap broke, entirely my fault I pulled way to hard it when the clip was caught. Called Knomo and explained what I'd done and that it was my fault. I asked if it was possible to buy a new clip to fix the strap. Due to lock down they said they'd have to check if it was available, but would get back to me . Two days later a whole new strap arrived through the post free of charge. Brilliant product, brilliant company, outstanding customer service

Knomobags undoubtedly create lovely looking products.It's unfortunate that their iPhone and iPad cases wear terribly. Specifically the cracking and splitting on the hard plastic corners which is a definite design flaw. The company itself seem not to want to take responsibility for this flaw which I assume is common. Knomobags customer service was not satisfactory and now if I want an item to last for the long-term I'll purchase elsewhere.