Knuffelwuff Reviews 

Bed ordered was smaller than the actual measurements advertised on their own website
They denied this despite sending them photographic evidence !! Not to be trusted. Even if you return under the money back guarantee you have to pay postage which is huge expense. Don’t trust this German company

I ordered a bed before Christmas it arrived and was obviously good quality but was MUCH smaller than specified and the fabric was not velour. Ordered for a very small labrador but only suitable for a Staffie at best. Tried to return but after 2 hours of trying gave up, will sell on Ebay to recoup some of the outlay! You have been warned not saying don't buy but order larger than you need!

Poor quality one bed lasted 2 weeks and the other 2 days, fabric ripped

Buyer beware, not a UK company, so if you return the item, you have to pay postage back to Germany.

Do not us this company. They do not care about Dogs, which is strange as they sell dog beds!!
We ordered a bed for our Dog from them, it was a lot of money but we didn't mind as they said they was Orthopaedic Beds and our dog has bad joints and also a bad back. So we thought it would be good for him. They said it would take 2 - 4 Days to come........ it took 2 weeks.
After about a month the inside started to go and the bed lost most of its comfort also the bed ripped as well. I don't expect this from a bed that cost nearly £100.
We contacted the company to ask if they could sort this out, they told us to send photos so they could see the problem. We did this, they then asked for us to send the Bed back and they would look at it, if they feel there was a fault they would send a new one to us. We asked how long this take, they said 2 - 4, which is strange as they asked for it to be sent back to Germany and also it took 2 weeks for the first one to come.
We said this was not good us our Dog would have nowhere to sleep....... the answer we got was the Dog can sleep on the floor, its only a Dog!!!!!!!!
The reason we got this bed was because our Dog has bad joints!!!!!! How can a company that sells beds for Dogs say its only a Dog he can sleep on the floor, maybe they should try sleeping on a floor and see how they like it !!!!!!

Shocking customer service. Ignored emails,
when they do answer they seem to never be able to do anything. Been waiting 3 weeks for my delivery so can't actually review their product but will never order from them again. Useless.

Just received my dogs bed he took to it straight away which is fab happy with the quality too

Tolle Hundebox

Super Ware,war total happy.Hund hat mega gut geschlafen

Nice product, but most importantly, when there was a small issue, the company was quick to respond, solve it and provided good customer service.

Thank you!

Bad quality. Expected more for the price tag

Do not use this company. They refused my refund even though I gave them proof of postage. They said they had not received the returned goods and left me out of pocket.

I want a refund for my dogs bed as the stitching has all come away from the edge! My dog does not scrap on the bed or chew or dig so there is no reason for this to of happened other than a bad design on your part!
This is not acceptable for £150 bed!!
You have said you will replace the bed if we send this one back but what is my dog ment to sleep on in the mean time!! Also we ordered the biggest size so can't find a box big enough to even send it back to you. We have sent photos by email to prove its broken and not fixable.
I want a refund and I will get my poor boy a bed that is well made and will actually last longer than 5 minutes!!

AVOID.
Bought two beds, £73 EACH, thought they would be great as they were both waterproof with exchangeable covers. Took 2 weeks for the beds to arrive with multiple delays and rescheduling of delivery (none of which was a fault at my end). Long story short, the bed broke in less than 2 months with minimal use. Customer service has asked me to ship it all the way back to Germany which I do not have the time or facilities to do.
They are now ignoring my emails.
Would not recommend and not buying again. Complete waste of money. Really disappointed.

Expensive does NOT equal quality.

Atrocious customer service. The products don’t last and when I emailed them to request a replacement cover for a dog bed where the seam had split after 2 months (I’d bought the actual bed separately in March) they said I’d have to send back the entire dog bed despite the fact that I purchased the damaged cover and the dog bed months apart. I pointed this out and said that I’d have to buy a new bed for my dog to sleep on if I returned it to them and waited for a replacement and they just increasingly rudely reiterated that I’d have to send the whole bed back. As it’s an XXL bed this was as illogical as it was impractical. I’m sure they knew I wouldn’t be willing to send the bed back so this was their way of avoiding having to replace the bed cover.

Absolutely poor quality. Completely destroyed after few month. Dog could just tear open the cover and pull out the filling. Absolutely dangerous for the dog if he eats the filling. Knuffelwuff refused a refund. They said it is because of the dog that he destroyes the pillow. What a creepy sense of humour. Don't buy there!

Beware that returns are at your own expense and the due to the outsized nature of many products, it is more expensive to ship to Germany than the price of the product. The UK website is misleading as it looks as if it has a UK presence. Knuffelwuff simply say that returns are at your own expense and are unsympathetic!

I will now be selling the unsuitable product on Ebay!!