Rakuten Kobo Reviews 

11,925
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,995 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product's quality, often comparing the reading experience to paper and appreciating features like blue light reduction and incredible battery life. Many highlight the thoughtful design, ease of use, and the ability to customize reading options, making it a comfortable and enjoyable device for extended reading sessions. The delivery service is consistently praised for being fast, well-packaged, and efficient, with many receiving their orders ahead of schedule. However, some customers also noted issues with the website and setup process, finding certain forms difficult to use and accessibility needing review, especially for settings and type size changes. A few other people also felt that the device could be flimsy or experienced screen damage, raising concerns about its durability.

What people talk about most

Product

Users describe positive interactions with the product, often praising its lightweight design, ease of use,... See more

User experience

Customers had positive experiences with user experience, highlighting the device's lightweight and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the devices as lightweight, comfortable to... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast shipping and... See more

Website

People report ambiguous experiences with the website, with some finding it easy to use, intuitive, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In general my experience was good as a first time Kobo user. My only problem was trying to download a borrowed book from my County Library using Kobo. It wouldn't download to my e-reader. It genera... See more

Rated 5 out of 5 stars

Kobo Clara BW is like reading on paper which is the most important part but there is a lot more. At night it automatically switches to night mode - no sleep disruption from blue light. It lets you zoo... See more

Rated 5 out of 5 stars

I recently purchased a Kobo Libra Color E-reader to teplace a Kobo Sage that was showing its bumps and dents. In making the purchase, I goofed and selected a cover for a different product. Actual... See more

Rated 5 out of 5 stars

Fast shipping and communication was great! The device is amazing! It’s easy to read and doesn’t have ghosting/flickering like the boox I had to return. Unbelievably light weight and comfortable to hol... See more



Company details

  1. Book Store
  2. Hobby Store

About Rakuten Kobo

Written by the company

banner image

We stand for readers

We want to make every part of your reading better, from first letters to final chapter. We live and breathe books to make your reading life the best it can be.

Ways to read with Kobo eReaders

Access the built-in Kobo Bookstore

Sideload eBooks and documents

Read what you love for one low price*

*Kobo Plus availalble only in select countries.

Borrow public library eBooks with Libby**

**Libby by OverDrive available only in select countries. eBook availability varies by library location.

Read online articles with Pocket

Import and export with Dropbox and Google Drive



Why Kobo eReaders

Kobo eReaders have a glare-free E Ink touchscreens so you can read in bright sunlight, unlike with a smartphone or tablet. Easily adjust brightness and reduce blue light with ComfortLight PRO. Our eReaders have enough storage for thousands of books, plus battery life to last for weeks. AND with select waterproof models, you can read worry-free absolutely anywhere. Shop for eBooks 24/7 or borrow them from your local public library, right on your eReader. While you read, adjust font-size, make highlights, look up words, and more. Plus, automatic synching lets you switch from yur eReader to the Kobo Books App without ever loosing your place.




Shop eReaders
Shop eBooks & Audiobooks
Visit Help Centre
Returns, Shipping & Warranty
Start Kobo Plus Trial
Become a Kobo VIP Member
Download the FREE Android Kobo Books App
Download the FREE iOS Kobo Books App
Send an eGift Card

Contact info

  • 150 John Street, 5th Floor, M5V 3E3, Toronto, Ontario, Canada

  • www.kobo.com

4.1

Great

TrustScore 4 out of 5

12K reviews

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4.1

All reviews

(11,925)

2,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My old Kobo e-reader was faulting when…

My old Kobo e-reader was faulting when turning pages very randomly. It would explode the font size then I would spend the next minute readjusting to my default size. Frustrating. I was well overdue for a new e-reader. Now working perfectly.

June 14, 2026
Rated 5 out of 5 stars

Does what it says it does.

My Kobo lasts forever and makes reading on it very convenient and travel friendly. From the time it arrived in the mail, to the time of this review, I have had to charge my Kobo once. I would recomend this device to anyone looking for an ereader.

May 5, 2026
Rated 3 out of 5 stars

Almost Perfect, If You Only Use One Library Card

I recently purchased a Kobo Libra in an effort to move away from my previous e-reader brand, and the device itself is excellent. The screen is responsive, the backlight is great, and the overall interface is intuitive. On hardware alone, this is an easy 5-star purchase.

Unfortunately, one of the features that convinced me to buy it hasn't lived up to my expectations. I was excited about the built-in OverDrive integration so I could borrow library books directly on the device. However, Kobo no longer supports signing in with multiple library cards, which makes this feature essentially unusable for me since I use more than one library system.

Instead, I have to sideload library books using Adobe Digital Editions, which feels outdated and unnecessarily cumbersome. If Kobo restored support for multiple library cards in OverDrive, this would easily be a 5-star purchase. Until then, it's a fantastic e-reader with one frustrating limitation.

June 13, 2026
Rakuten Kobo logo

Reply from Rakuten Kobo

Thank you for your feedback! We’re delighted you enjoy the Kobo Libra’s hardware and interface, and we understand your frustration with OverDrive’s current limitation of supporting only one library card. While multiple card sign‑in isn’t available right now, your input is valuable and has been shared with our team. If you need help borrowing or sideloading books, please reach us via our Facebook page or at www.kobo.com/help.

Rated 5 out of 5 stars

Great device

Great device. Convenient 6 inch size and excellent stable software. While page turning and highlighting is fast, the loading time is a bit slow. If a new model comes with a better processor, I’ll upgrade immediately. Battery lasts long enough.

June 12, 2026
Rated 5 out of 5 stars

The customer service was excellent .

The customer service was excellent .
My 9 year old Kobo clarica would not turn on the bottom button. was stuck but I’m pretty sure I wore it out because i use it daily .
The representative offered me a $20 discount for a new colour clarica and I was delivered in a few days .
All of my
Books were loaded on

June 11, 2026
Rated 4 out of 5 stars

I like it a lot

I like it a lot, the writing isn’t as smooth as I hoped but still good for notes. There seems to be a lot you can customize so I have to figure that out. Sometimes it refreshes back to back which can be annoying when I’m trying to treat it like my tablet lol,but for the most part doesn’t bother me. When reading it’s fine and doesn’t do it so much except for what I have set. All around a good reader

June 11, 2026
Rated 1 out of 5 stars

I was provided the worst support ever…

I was provided the worst support ever so I cancelled my order. Super cool to have something I was so excited for to just be completely ruined.

June 11, 2026
Rakuten Kobo logo

Reply from Rakuten Kobo

Hi, we are sorry to hear you’ve had this experience and thank you for your feedback. We will reach out via email regarding your order. Please don’t hesitate to reach out to us via our Facebook page or contact our support team at www.kobo.com/help. We are always happy to help!

Rated 5 out of 5 stars

Love it

Really enjoying it so far! I didn't realize how light it would be—definitely a surprise. It's great to have such a superb option to the kindle. Love it!

June 10, 2026
Rated 5 out of 5 stars

A representative named Nathan via…

A representative named Nathan via texting navigated me through numerous steps to resolve my problem. I just bought my first Kobo and he was very patient and kind. My first impression of your company is a five star rating.

June 9, 2026

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