Banner for KOHO

KOHO Reviews 

2,335
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

All good after a year of use. Cashback is a nice feature. Also the account is basically free if you have just one direct deposit a month. The virtual MasterCard and physical one all work basica... See more

Rated 5 out of 5 stars

Koho has many great credit building services to take advantage of some of them include being able to build credit through rental payments to landlords, pay later options, with zero interest fees and... See more

Rated 5 out of 5 stars

The system fits me. I'm just about to start sending my direct deposit checks through koho because of how easy this system is. You give me perks for minimal charges compared to Big Banks and it's very... See more

Rated 5 out of 5 stars

App is very user friendly. Returns on your balance are wonderful. Added features such as credit builder are a big plus. Makes banking incredibly easy.

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Financial Institution
  5. Money Transfer Service

Written by the company

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.


Contact info

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,335)

1,889 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I use KOHO online banking for my…

I use KOHO online banking for my banking and loan services. I rate this company with 5 stars "EXCELLENT!" ,Because everytime I have had an issue, be it an accidently tap on the "close account" tab or a refund dispute with a retailer, I have always had respectable, honest, kindness and understanding from the Agent or team member from the customer service department or the legal department. As well Codi the AI support not. KOHO also helped me tremendously bring my credit score from 0 to good although it stands at the "fair" score range at the moment, they are fair and give me the advice I need to bring my score back up. They have excellent offers of ways to help you with your financial situations to improve the choices that I have made to give me good standing credit. They offer financial coaching and loans that help you raise your credit score. They will help me find a way to find the cash I need in an emergency situation. KOHO has, in my personal experience, the VERY BEST TEAM of ADVISORS working their hardest to help me improve my financial history. In my opinion KOHO ONLINE BANKING , is the online banking that EVERYONE should use... ☺️💯

July 13, 2026
Unprompted review
KOHO logo

Reply from KOHO

Thanks so much for the very detailed and kind review! We really appreciate your feedback.

Rated 4 out of 5 stars

My experience with KOHO

My experience with KOHO has been positive overall. The app is easy to navigate and managing everyday finances is straightforward. Features such as instant transactions, notifications budgeting tools and spending insights make much easier to keep track of expenses. The customer service has been responsive when I needed help, and the platform continues to add useful features that improve the overall banking experience. Setting up an account was simple, and the mobile app was reliable and convenient. Overall I would recommend to anyone looking for user friendly financial platform that helps with budgeting and managing money efficiently.

July 11, 2026
KOHO logo

Reply from KOHO

Thanks so much for the review! We really appreciate your feedback.

Rated 5 out of 5 stars

Four Years Later, Still Happy with KOHO

I’ve been using KOHO for over 4 years, and overall it’s been a very helpful tool in managing my finances and improving my credit.

One of the biggest benefits for me has been their credit-building features. It gave me a simple and accessible way to establish and grow my credit rating without the complexity of traditional credit cards.

I also really appreciate the flexibility of the virtual card. It makes online purchases easy and secure, and the ability to manage everything through the app keeps things clear and convenient.

The interface is straightforward, and for day-to-day spending, budgeting, and tracking, it does exactly what I need.

That said, there’s always room for improvement, especially when it comes to customer support response times and certain fees depending on the plan. But overall, KOHO has delivered on what it promises.

I’d recommend it to anyone looking for a practical, modern alternative to traditional banking, especially if your goal is to build or rebuild credit while keeping things simple.

July 13, 2026
KOHO logo

Reply from KOHO

Thanks so much for the very detailed and kind review! We really appreciate your feedback.

Rated 5 out of 5 stars

Great banking app and excellent service

KOHO is easy to use and makes managing my finances simple. The app works well, transactions are clear, and customer support is helpful. I am very satisfied with the service and would recommend KOHO to others.

July 13, 2026
KOHO logo

Reply from KOHO

Thanks so much for the kind review! We really appreciate your feedback.

Rated 5 out of 5 stars

Koho has come a long way!

I started using koho almost 2 years ago and at first they didn't have as many features as they do now, watching the roll out of allot of different beneficial features such as up to $250 dollars of cover instead of most banks 50 bucks, tenant insurance, credit building and even some crypto now with top tokens and low fees and to top it off 3.5% interest on your money. I've been recommending koho to everyone I know for quite a while and I've enjoyed being a part of koho's growth and I look forward for what is to come. You can also have a say in what rolls out by voting on features or putting in feature request for others to vote on, and everything I've voted on has been passed and rolled out, and that alone is an experience I've never had with any other company. I fully recommend koho and look forward to the future growth.

July 13, 2026
KOHO logo

Reply from KOHO

Thanks so much for the kind review! We really appreciate your feedback.

Rated 5 out of 5 stars

KOHO was the first app I installed on…

KOHO was the first app I installed on my phone when I arrived in Canada in 2023. I have been using it happily since then. When I arrived in Canada, I was looking for a credit card to build my credit and was also hesitating to apply through a bank because of the interest issues, since I am a muslim.
I installed KOHO because I was able to use my own money to build my credit. I got my virtual card and started using it immediately. Very happy with the app so far. I usually don't write reviews, but only when I very, very much like a product or the opposite. Fortunately, KOHO was a nice experience.

May 6, 2026
KOHO logo

Reply from KOHO

Thank you for sharing your experience with us - we're so glad KOHO has been a good fit since you arrived in Canada!

It means a lot to know that our credit building features have worked well for you, and we truly appreciate you taking the time to leave a review. We look forward to continuing to support you on your financial journey!

Rated 5 out of 5 stars

Es excelente

July 9, 2026
KOHO logo

Reply from KOHO

Merci beaucoup pour cet avis ! Nous apprécions vraiment vos commentaires.

Rated 1 out of 5 stars

Exhausted with Koho

This will be my 2nd review on what I think of Koho, at this point I'm in shock at how many times I have 1 after the other different staff consulting with me. Each 1 asked me for all my information that I've given 14 times to count now, when does this Nightmare end Koho. I just want my life back, I've jumped through every hoop you asked of me and keep getting error codes when I attempt to sign in. You say sorry each time and say you're here for me, I feel like a Monkey in a cage

July 11, 2026
Unprompted review
KOHO logo

Reply from KOHO

Thank you for sharing your experience with us.
We understand how frustrating this process has been, and we're sorry for the inconvenience. The identity verification step is part of our security requirements to protect your account and personal information.

We have escalated your case to a supervisor who will be reaching out to assist you further and help get this resolved as quickly as possible. Thank you.

Rated 3 out of 5 stars

When I started to closely look at the…

When I started to closely look at the fees and the amount of cashback, I realized the profit is actually very minimal.

July 7, 2026
KOHO logo

Reply from KOHO

Thank you for sharing your feedback with us. You can easily manage your plan and features in-app, giving you full control to customize what works best for your needs and budget.

Did you know you can unlock our Essential plan at no extra cost simply by setting up a direct deposit or loading $1,000 to your account? Essential includes enhanced cash back options, higher interest rates on your full balance, complimentary credit scores, and more. You can also explore our partner deals in the cash back section in-app for additional cash back offers. Thank you!

Rated 5 out of 5 stars

I love it

I love KOHO I pay bills get your money fast so easy to use I love it useing it I use it all the time

July 10, 2026
KOHO logo

Reply from KOHO

Thanks so much for the review! We really appreciate your feedback.

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience with KOHO.

My account statement showed that I had over $565 available, but I was only sent $265.72. The remaining balance disappeared, and I noticed a Manual Adjustment on my account without any clear explanation and they deducted it after 17 days reviewing my account and before they released my funds.

I contacted customer support multiple times through chat and by phone. I provided all the proof they requested, including screenshots and my account statement. Unfortunately, I have only received generic responses saying they are waiting for their internal team. When I called to ask for an explanation, my call was disconnected instead of my concerns being addressed.

This situation has caused me unnecessary stress because I urgently need access to my own money. I am not asking for anything extra. I am simply requesting the full balance that belongs to me and a clear explanation of what happened to my account.

I expected better communication and transparency from a financial institution. I hope KOHO resolves this issue as soon as possible and improves how it handles customers facing serious account problems.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

6 ⭐️ ⭐️⭐️⭐️⭐️⭐️

I would give 6 stars if I could. KOHO is my favorite banking and I’ve been with all the big banks. KOHO allows you to use your own purchases to borrow money. So you never have to worry about something coming up unexpectedly. If you have a paycheck going into the account it comes a day earlier. Also gives you a cover amount in case you have a payment come out and no money in your account so you don’t end up with nsf fees. The best part about KOHO is that it helps build your credit.

July 9, 2026
KOHO logo

Reply from KOHO

Thank you for this amazing review! We're so glad our features are making a real difference in your day-to-day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look