The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more
Company replied
I love the unique design with the frilly lace trim and the adorable cherry pattern! Excellent quality and fast delivery. Highly recommended Koi as I have purchased shoes from them before and I’m very... See more
Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more
Company replied
Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy, even overseas
I was a little worried to order to Finland straight from the website and not a finnsih reseller. But I actually got the books I wanted cheaper and with a smaller delivery fee. Package came surprisingly quickly and the Twilights bootsit are just absolutely amazing!
March 27, 2026
There was liquid that smelled like…
There was liquid that smelled like urine between the bubble wrap and mailing packaging. It didn’t get on the shoe box or on the shoes but was still very unpleasant and strange.
July 27, 2026
Package arrived on time
Package arrived on time, very happy with my shoes and the quality seems good so far, fit is a little tight but understandable seeing as they are UK sizing. Overall very happy with my order!
July 28, 2026
Literally my new favorite boots
Literally my new favorite boots! and I wore them to Ghost!! Comfy and quality made!
March 9, 2026
This cane two weeks late and the…
This cane two weeks late and the communication with Koi was incredibly difficult. I don't know why you would advertise international shipping as "Delivered within 6 working days" when in actuality it arrived 12 working days after the order was made, at tgat point it was closer to three weeks.
July 20, 2026
Reply from KOI Footwear
Hi,
We’re sorry to hear that your order took longer than expected to arrive, and especially that you found communication with us difficult. We understand how frustrating it is when you’re expecting a parcel within a particular timeframe.
For international orders, our delivery times are estimates provided by the courier, and unfortunately once a parcel leaves the UK, delays caused by customs processing or the local carrier can be outside of our control. New Zealand orders are currently quoted at 6–12 working days for tracked delivery, although we appreciate that reaching the upper end of that window is not ideal.
That said, we can see that one of our agents has already refunded your shipping cost in full — $41 USD — as a gesture for the delay.
We’re sorry again for the frustration caused, and we appreciate your feedback regarding both the delivery information and communication. We’ll continue to make sure our international shipping information is as clear and accurate as possible.
Kind regards,
KOI Footwear
Returned an item and I have not…
Returned an item and I have not received any response or update regarding it. I've waited for any confirmation or acknowledgement for the wait time and I have had nothing and no responses for an update regarding so
July 27, 2026
Lovely shoes!
I love the unique design with the frilly lace trim and the adorable cherry pattern! Excellent quality and fast delivery. Highly recommended Koi as I have purchased shoes from them before and I’m very happy!
July 20, 2026
thanks 4 the great job
The shoes are very cute and pretty and delivery was exceptional. Thank you.
July 27, 2026
Exchange for Defective Shoes impossible
They claim they have a warranty for faulty shoes and will send an exchange but trying to get an exchange sorted is a nightmare! The form to return is just the standard Royal Mail one so would just end up with a refund since you can’t indicate you want an exchange and would have to repurchase and pay shipping again for the shoes which is ridiculous honestly since they are defective. I ordered them only a few weeks ago and contacted about the faults as soon as I opened them and just get told to use the return process and “an exchange will be sorted” When asked how will they know I want an exchange when it’s just Royal Mails label generator I get ignored.
(My email for Trustpilot is different to my order email, before they claim I never contacted them. I have used WhatsApp to trying and sort this and the customer service rep is unhelpful)
August 3, 2026
Unprompted review
Shoes highly satisfactory :)
Shoes fit great! Delivery was quick and cheap and shoes look exactly as promised! I've ordered from koi in the past and have always been satisfied with the products, great stuff.
July 24, 2026
Delivery was super quick and the shoes…
Delivery was super quick and the shoes are soooooo comfortable!!
July 17, 2026
Good price and true to size
July 20, 2026
I really love the quality of Koi's…
I really love the quality of Koi's shoes, they are always the same as the photographs and they are beautiful. I love the.
July 15, 2026
Quality shoes that are unique
Easy to order, great sale prices, quality shoes that are unique. Shipping was easy. The shoes are very comfortable.
July 15, 2026
Smooth delivery
shipping went smooth, good full tracking service
the shoes had a little grime on them though? like old or some black staining a little?
July 16, 2026
Another superb purchasing experience…
Another superb purchasing experience with Koi. Quality, individuality, so smartly boxed and speedy dispatch and delivery. Go on, dare to be different!
July 16, 2026
Daughter loves her shoes
July 16, 2026
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