The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more
Company replied
I love the unique design with the frilly lace trim and the adorable cherry pattern! Excellent quality and fast delivery. Highly recommended Koi as I have purchased shoes from them before and I’m very... See more
Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more
Company replied
Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22K reviews
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This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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Great experience
Great experience, I'm in the USA and got my package 2 weeks after ordering, great shoes, my teenager loved them that I ordered 2 more pairs before even getting the first package.
July 3, 2026
Brilliant service
Brilliant service - letting me know that an item that was out of stock the 50 times I checked was available once more. Quick delivery. Excellent quality. I have purchased Koi footwear twice now, and won't hesitate to do it again.
July 3, 2026
Thanks for restsocking old items
Thanks for restocking old items :) I love your pastel shoes a lot!!!
June 25, 2026
Super happy with my new shoes
Super happy with my new shoes, very comfy and good quality.
July 3, 2026
Killer Shoes 🤘 'nuff said 😉
July 2, 2026
My second pair (surprisingly comfy and easy to wear all the time)
I tend to order many kois but some I return due to their lack of comfort design (for example, some sneakers are too deeply set in with their soles, or the edges aren’t padded and dig into skin even through a sock). These, though, I am delighted by! It is my second pair and I use them year round for city walking whilst keeping my no-black code alive thorough the seasons. Extremely comfy, neurodivergent friendly (velcro), multiseasonal (you can wear then with socks or not) and very cute on the foot. Also one of the models that are sized appropriately (in my opinion, I have 10+ kois, so I think I can say that now) 🤍😌. I am in between 39-40 (eur) and I reach for these the most to feel cute and cozy.
July 2, 2026
their so cutsie !
their so cutsie !! i had issues with royal mail and they lost my shoes ☹️ koi sent me another pair immeadietly when i contacted them and they came the next day
July 2, 2026
Happy customer
Daughter was over the moon with the shoes as they were a birthday present .They are very comfortable and fitted very well
July 12, 2026
Nice color, accurate size
Nice color, size is accurate and even if these are not a leather shoes, they fit my wider feet well. ( I use them only on stage so never walked with them more than 50 meters :))
June 22, 2026
❤️❤️❤️❤️
Koi, I love y’all🥹 I live in a small minded midwestern town, and your shoes help me feel like me, despite it all. Lovely stuff as always, I will be buying more ❤️❤️🥰🙏🏻
June 23, 2026
Boots unwearable within 2 months…
Boots were unwearable within 2 months of infrequent use, customer service was a pain to deal with and chalked it up as ''general wear and tear'' implying that this is the standard quality and lifespan they expect from their products. ("Built to last" btw)
Due to this they refused to replace the shoes and only offered a 20% partial refund after I mentioned leaving a review - after this they attempted the silent treatment in hopes that i'd go away to avoid refunding said 20%
I can't recommend against using this company enough.
TL;DR - terrible quality, breaks after a month, won't replace or fully refund - avoid like the plague.
March 31, 2026
Reply from KOI Footwear
Hi,
We're sorry to hear that you were disappointed with both your boots and your experience with our customer service.
After reviewing the photos you provided, our team found that the damage was consistent with friction wear rather than a manufacturing fault. Unfortunately, wear caused through use isn't covered under our warranty, which is why we were unable to offer a replacement on this occasion.
The heel lining is an area that naturally experiences the most contact during wear, and friction can cause it to wear down.
To help prolong the life of footwear, it's always a good idea to use a shoe horn where possible, undo laces or fastenings before putting shoes on, and ensure they are cared for in line with our care guidance.
We understand that this wasn't the outcome you were hoping for. As a gesture of goodwill, we offered a 20% partial refund despite the issue falling outside of our warranty terms.
We'd also like to clarify that we did not intentionally stop responding to your emails. We replied to all correspondence we received and apologised for any delays during the conversation.
This particular boot has been one of our longest-standing and best-selling styles, with many customers continuing to wear and enjoy it over the years. While we're sorry that your experience was different, the wear shown on your pair was not indicative of a manufacturing defect.
We appreciate your feedback and are sorry that we were unable to reach a resolution that met your expectations.
Kind regards
KOI
Love the Unique style
Purchased 2 pairs of KOI shoes
appreciate the timely manner in delivery and really like the unique style that nobody else has.And the price is fair for the shoes and I love the comfort for my feet. I go for style price,&comfort.
Dugas from Arkansas
June 22, 2026
Amazing customer service
Amazing customer service, and surprisingly quick shipping to the U.S.!!
June 15, 2026
Koi Mary Janes
These are the coolest shoes. The fit is slightly big for me, so will need an insole of some sort, but they are beautiful and very comfortable.
June 8, 2026
Recommend 100%💖
Arrived super quickly!!! Safely packaged, and the boots are absolutely stunning, I got the “dreams of mooncraft” teal boots and I am OBSESSED💖💖💗
June 17, 2026
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