KOI Footwear Reviews 

21,753
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,047 reviews, reviewers had a great experience with this company. Consumers frequently praise the wonderful variety of trendy footwear, noting that the items match online photographs very accurately. Buyers also appreciate the remarkably fast delivery times and the exceptionally well-protected, charming packaging designs. However, some people mentioned that shoe sizing can sometimes be inconsistent, causing issues with a few pairs feeling too large or narrow. Reviewers additionally noted that customer service responses can occasionally be slow when dealing with warranty claims or product defects. A few customers also experienced minor delivery mishaps or broken components on arrival despite the overall positive experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the shoes are exceptionally cute, unique, and... See more

Quality

People report positive experiences with quality, highlighting well-made, comfortable, and beautiful footwear... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast dispatch times and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe the support as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more

Rated 4 out of 5 stars

Beautiful shoes, good quality. Delivered quickly…….i would have given 5 stars, but unfortunately they were just far too big for me and I sadly had to return. I wish they had fitted, they were gorgeous... See more

Rated 5 out of 5 stars

So many choices. Own a few pairs of koi shoes. Fit is always spot on. Comfy out the box. Great quality. Prices are better than other "alternative" footwear ie irregular choice. Delivery wad on time

Rated 5 out of 5 stars

Great shoes but my daughter’s normal size was way too big so had to order another pair a size down. Sent the wrong ones back and was refunded without issue but obviously had to pay for postage etc so... See more


Company details

  1. Shoe Store

Written by the company

KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.

Koi Footwear - Fashion Footwear

Written by the company

Independent British Brand
From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.

6 Month Manufacture Warranty

Direct purchases from KOI

All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help. Contact us at help@koifootwear.com

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(21,753)

1,025 reviews in the last 12 months

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Rated 5 out of 5 stars

Chronic Illness lifesavers.

I ordered these and within 2 days they had arrived. I suffer with Elhers Danlos syndrome which is a connective tissue disorder and find even small walks excruciating and wear out most shoes pretty quickly due to my posture and mobility issues however these are perfect. I did size up due to my condition and having wide feet and they fit amazingly with plenty of wiggle room, it doesn’t put extra toll on my mobility and I’ve had so many compliments on them already. They are gorgeous. Will definitely be shopping with KOI again.

July 17, 2026
Rated 1 out of 5 stars

I ordered online and after two weeks of…

I ordered online and after two weeks of the tracking not changing statuses, I sent an email requesting info on my delivery date. It took two or three days for them to respond with an apology, state that the order HAD left the warehouse and that clearly something was wrong so they offered to send a replacement or opt for a refund

Wanting the product, I requested a new shipment. After three days of no response to that, I sent a follow-up email, to which they replied 2 days later with a quick "apologies for the mishap, here is your refund".

Why even offer me the option of you are going to refund me? I was disappointed TWICE.

Not to mention the slowness in customer service.

July 9, 2026
Rated 5 out of 5 stars

My daughter loves her KOI unchained…

My daughter loves her KOI unchained belt monster boots, they arrived quickly and in perfect condition. The box is also covered in amazing artwork and adds to the product. The boots are well made and exactly as shown on the website. Very happy daughter even though she’s now nearly six foot in them!

July 15, 2026
KOI Footwear logo

Reply from KOI Footwear

Hi Nathan,

Thank you so much for your wonderful review!

We're so happy to hear your daughter loves her Unchained Belt Monster Boots. It's great to know the artwork on the box was a hit too, we love making the whole unboxing experience feel special.

We hope she enjoys wearing them (and the extra height! 😄). Thanks again for taking the time to share your experience and for choosing us


KOI

Rated 5 out of 5 stars

Great shoes

Great affordable shoes

July 2, 2026
KOI Footwear logo

Reply from KOI Footwear

Hi Daniel,

Thanks for taking the time to review your shoes with us, its great to hear you had a good first shopping experience with us.

Hope to hear from you again soon

KOI

Rated 5 out of 5 stars

Well made, beautiful and comfortable!

Great shoes. Quite comfy. Fit and finish is great.

July 13, 2026
KOI Footwear logo

Reply from KOI Footwear

Hi There,

Thank you for taking the time to leave a review and sharing your feedback. Its great to hear you're pleased with the overall fit and finish.

Look forward to hearing from you again!

KOI

Rated 4 out of 5 stars

Love the spiked shoes and if it was…

Love the spiked shoes and if it was just them I would have given a five but, haven't worn the 3 other pairs I bought yet but if the first pair are anything to go by it'll be a five all the way. Will come back and edit when I do. Great service and prices (bought in the sale and a proper bargain too)

July 14, 2026
Rated 5 out of 5 stars

Eye catching with Comfort

Absolutely love my boots and can't wait to give them their maiden voyage at Shambala Festival in August. They fit extremely well, are comfortable and arrived beautifully packaged. Thank you.

July 6, 2026
Rated 4 out of 5 stars

I love the shoes I got

I love the shoes I got, because you can’t find the jelly shoes anymore in the United States. I just wish they were more squishy where your foot sits. It hurts your foot after a while and I don’t like wearing socks with sandals.

July 13, 2026
Rated 5 out of 5 stars

I love my shoes

I love my shoes, theyre my favourite especially since i am obsessed with Rats. Delivery and dispatch were fast and arrived in great condition

July 13, 2026
Rated 5 out of 5 stars

Great prices, fast delivery

I have ordered from Koi twice now and both times I was really happy. Unfortunately my first pair of Mary Janes broke after heavy use, and me refusing to unbuckle my Mary Janes when taking them off and putting them on, which resulted in the strap ripping at the base where the elastic is. This was clearly mostly my fault. My other pairs of shoes have been great and have not shown any damage. Considering the price they're absolutely worth getting! I also love the inclusive sizes compared to other places.

July 13, 2026
Rated 5 out of 5 stars

Excellent value and service

Prompt dispatch of my order, great communication from dispatch through to delivery of the item. The product itself was the greatest surprise - perfect for the intended use and offered at an incredible price. The careful packaging of the item meant it was received in pristine condition!

July 13, 2026

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