Komplett.dk Reviews 

I think they have the best offers out there for electronic products. Quick to deliver. Needless to say it is my go to website whenever in need of a new electronic device around the house.

Ordered a keyboard that i wasn't really that happy with. Asked for a refund and that's what i got.

Really amazing website!

Good experience, got what I ordered, within the shown delivery time

Good price, fast delivery, and the best thing is they honor the warranty without a hassle, unlike many other Danish electronic sales sites.

Price / Quality wise this shop is best place to get anything for you.

I have been buying stuff from komplett for around 8 years now, and never had a bad experience. Good prices, lots of good sales with great discounts, very quick delivery, and great customer service. Several times I have received defect hardware, and been sent a replacement, no question asked. Also experienced not even having to send the defect hardware back.

no reservations, I would recommend this company to anyone.

Thank you Komplett for everything. Best computer / electronics shop I've ever dealt with. I recommend you to everyone who needs a new computer because you've never let me down.

5 well deserved stars for you!

I've been a customer of Komplett.dk before for a while, but I guess during the holidays when sales are skyrocketing the individual customer doesn't matter any more.

So I ordered some Christmas gifts on Sunday morning, I've received a confirmation email and everything was good, back to that glogg... Wednesday I was a bit surprised to see I haven't received any other news. When I checked the order on the website it looked like a product was not on stock and the hold order was on hold until the item would arrive in the warehouse (I'm 90% sure that at the time of my order the item was in stock, I always check for things like this, anyway). When I called support to ask about the order I've done my fair share of waiting (after 10 minutes i just set it on speaker and did other things). When finally an employee picked up and I've asked about the order I found out that calling was pretty useless as:
1- they can't move the product I've ordered on an other older to dispatch it whenever it gets in stock (that's still a guess, 23/12 says komplett but the date is not validated by the manufacturer)
2- if I do remove it from the order and add it to a new order the price goes up from 500 to 700 (that's a 40% price increase! jeez, let's pump up prices when we can see demand) - ofcourse the person on the phone could not do this either.
3- by the time I was discussing removing some of the other items in the order to get them on another order separately (thus keeping an order pending with my desired product) the item in question was already deleted. Without going back, editing or adding it. Just like that all problems were gone because my item was gone. And the now familiar "we can't do anything about that".
4- Because after the phone call I still didn't know if I'm getting my stuff or not, I reached out to the online chat, twice (and waited because there's a queue there too). Still waiting for an answer if I can get my stuff until 20th, and apparently the person on the chat couldn't say either. What she did say was that "the rest of the order is taken from stock today." o.O what does that mean? Still pressing to see if someone can give me a straight answer that doesn't contain words like "we think, odds are"

The conclusion is that the person on the phone couldn't do anything. Edit the order, move a product, do anything whatsoever... so I'm wondering why did I call anyway? Why do you have phone support if you can't fix issues like this? You cannot have employees capable of thinking and decision-making? Do you need to tie their hands like this instead of allowing them to fix an issue (which is why 99% of us are calling a support line).
The person on the chat also couldn't help at all! she mostly told me the post delivers stuff in 1-3 days... wow, thanks a lot.

Still now, writing this, I haven't received a clear answer... I give up, it's up to chance now. But damn, I feel terrible. This was an important order for me, some gifts for my brother and my gamer girlfriend, and the service was disappointing.

ps: the order value was pretty high as well, you would expect some better care for cases like these...

This is my 3rd time ordering from Komplett, packaging is always great, and to top it off, this time the package arrived in less than 22 hours.
Super!

æ ka bar såj dæ virke bar mojn dææ. hold op æ fik æ pak me det saam. for faan det virkæ

Ordered a Smart TV online, and it was shipped the next day. I could pick it up from the post office the day after. I received good updates about the status of my order and the shipment through email. I will be happy to buy from this website again. Good service.

Sorry for writing the review in English, my writing Danish is not good yet.

I order items from different danish and international web shops at least once per week, but never had a situation like the one described below.

7 Jun - ordered an SSD drive from komplett.dk
8 Jun - got confirmation email that my package was sent
12 Jun - package did not arrive, first call to customer service. They offered to wait 1 more day and create a service request if the package will still be missing
13 Jun - created a service request to track missing page
16 Jun - no package, no replies from komplett.dk regardging my service request. Second call to a customer service. They said that the first package was sent as a letter (without a tracking number), so they can't follow it. They also promised to send me a new SSD drive, this time with a tracking number.
20 Jun - got an SSD drive in an envelop without tracking number. Thought it was the second one they sent me upon my request. Was happy that the story is finally over, but that was not true.
26 Jun - got an e-mail from komplett.dk that they shipped a package with a tracking number to me with another SSD drive
1 Jul - package arrived at my Post office
2 Jul - Third call to a customer service, asked to return the package. As a compensation I was offered a free game or a discount of unknown value (in order to get a discount I should call customer service again, speak with the same guy and remind him what happened with my previous order).

So, it took 12 days to deliver the first package and 15 days (5 days to deliver+ 10 days delay of waiting time for unknown reason) for the second package, Few emails + 3 calls to customer service + one more if I want to get a discount.

I gave it 2 (and not 1) stars due to the fact that they tried to help me, sent a new package and offered compensation at the end.

I will probably never order from komplett.dk again.

These guys are open, honest and down to earth. After waiting a month for an iPhone SE (not available with any DK supplier) they contacted me and said that in all honesty they had no idea when they would actually be available as the supplier, Apple, was not able to confirm shipments with any certainty.

I thanked the caller for their honesty and he said, "You are welcome, if we can't sell you a phone we might as well sell you the truth!"

This was the sort of line I have already quoted to friends. Nice one Komplett, you keep my business with this sort of attitude.

i er et fantsatisk firma for alle gamer i har god behandling ingen problem der :D
keep on good work her fra :D

Super duper :D

What else do you need??? ;o)

super godddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Alt bare tip top