Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
Company replied
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Review summary
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Great communication with seller Evelyn. It takes some time to get response from email but they do replay.
Company replied
All good but the package was a little bit bad looking and the paint on the handlebar was scratched. And I think I hear something rubbing on the front brake...
Company replied
Customer service was excellent. Whilst my package is still in transit, they've assured me that I will receive it this week, after long waits with shipping courier. They're also very patient with custo... See more
Company replied
Company details
Written by the company
Kukirin Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
KuKirin Official Store
Written by the company
- Discover KuKirin electric scooters, accessories, and exclusive offers. Enjoy convenient delivery, reliable customer support, and dependable after-sales service. 🛒:www.kugooescooters.com
1-Year Product Warranty🔧
Tax-free and free shipping🛴
KuKirin electric scooters come with a one-year warranty covering specific manufacturing defects and include dedicated after-sales support, such as repair or replacement options.
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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This is the best kukirin store to buy
This is the best kukirin store to buy kukirins and parts. Its cheap and fast shipping.
May 21, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for taking the time to leave a positive review for your Kukriin scooter. We are delighted that the product met your expectations. Your feedback motivates us to maintain high quality and service. Please feel free to contact us with any questions or suggestions. We wish you a safe and enjoyable ride!
hello i js oredered the g2 and first i…
hello i js oredered the g2 and first i was sceptical about kugoo but i js orderd it anyways im waiting for my tracking. hope i get it in 3-7 days as it said in the description of the scooter. i will udpate my rewivew after i get the scooter
May 20, 2026
Unprompted review
Reply from Kugooescooters
Dear customer,，Thank you for joining the KuKirin family!We hope this scooter will accompany you on many more exciting journeys.
The best company i’ve ever found
The best company i’ve ever found, Trustable and nice customer service, just love it.
May 19, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you so much for your feedback! We will continue to refine the details of our products, and we hope that with every use, you will be even more satisfied.
Good service
Good service. Quick eu delivery in under 7 days and great customer service!
May 17, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your kind review and for sharing your feedback! We will continue to uphold our commitment to quality and service, and we look forward to bringing you even more surprises!
Reply from Kugooescooters
Dear Customer, thank you for your thoughtful feedback! Your affirmation gives us even greater confidence to refine every single detail. Kukirin will continue to strive to live up to the expectations of every user. We also welcome you to share more of your experiences; your suggestions are extremely important to us!
Best service ever
May 14, 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, we sincerely thank you for your support and positive feedback! Providing you with a satisfying experience is our greatest joy. We will continue to enhance the quality of our products and services, and we hope that every time you choose Kukirin in the future, you will not be disappointed. We look forward to serving you again!
The scooter is good it came fast enough
The scooter is good it came fast enough
May 12, 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you for your recognition and encouragement! Your feedback is incredibly valuable to us. We are committed to continuous improvement—constantly refining the details of our products—in the hope of providing you with an even higher-quality and more reassuring user experience. Should you have any questions, please do not hesitate to contact us; we are always here for you!
Reply from Kugooescooters
Dear Valued Customer, thank you very much for your feedback! Your satisfaction means a great deal to us. We will continue to strive for improvement and innovation, and we hope to bring you even more surprises in the future.
KuKirin service
First of I want to say, Im so
Impressed of how fast they Shipped my eletric e scooter g2 master, It came with absoloute zero problems and the customer service was extremely nice and helpful also.
I am extremely thankful.
May 13, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for taking the time to share your experience! We are truly delighted to receive your positive feedback. We will continue to focus on details and quality, constantly optimizing our products and services.
Reply from Kugooescooters
Dear Customer, thank you very much for your support and positive feedback! Your recognition is a tremendous encouragement to us. Kukirin will continue to strive to enhance both our product quality and service, and we look forward to providing you with an even more satisfying experience in the future.
My package came when it was supposed to…
My package came when it was supposed to come no delays no problems į was worried becausė there is mixed rewievs būt į trusted it and got the scooter faster than i thought and the scooter deivės with no problem
April 17, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for choosing Kukirin and for leaving such a heartwarming review! Your satisfaction is the greatest driving force behind our progress. We will continue to refine our products and services, aiming to ensure that every experience you have with us is one of complete peace of mind and comfort. We invite you to visit us again soon, and we look forward to bringing you even more delightful surprises in the future!
This ítem is not homologated in Spain
This ítem is not homologated in Spain. I'm very frustrated and angry.
April 28, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, we sincerely apologize that your recent shopping experience left you feeling disappointed and inconvenienced; we also fully understand your concerns regarding product certification.
Regarding the certification issues you raised, we would like to clarify that this product currently holds CE certification and complies with relevant EU safety standards. Additionally, select models within our range have obtained Spanish VMP certification, thereby meeting local road-use requirements.
We deeply regret that our communication failed to provide you with a clear understanding of this information. We are committed to continuously refining our product descriptions and service experience to prevent similar situations from occurring in the future. Thank you for your feedback and understanding.
Very good communication and serviss.
May 11, 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you so much for your support and trust! We are truly encouraged by your positive feedback. At Kukirin, we have always prioritized both quality and user experience, and we hope to become a brand you can rely on for the long term. Should you require any assistance, please do not hesitate to let us know; we will spare no effort to help you.
Its so good my Scooter will arrive in…
Its so good my Scooter will arrive in 4-8 days and it is so fast my friend also got his Scooter only 3 days so good Thanks We Love Kugooescooter ❤️🙏🏻
May 9, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your thoughtful feedback! Your affirmation gives us even greater confidence to refine every single detail. Kukirin will continue to strive to live up to the expectations of every user. We also invite you to share more of your experiences with us; your suggestions are invaluable to us!
I live in Germany and i ordert a g2 it…
I live in Germany and i ordert a g2 it was here in 7 days and the Scooter is the best
April 8, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your review and support! We are truly delighted to see that you enjoy Kukirin. We will continue to strive to enhance our products and services, and we hope to bring you even more satisfaction and pleasant surprises in the future.
I ordered a Kukirin G2 and it arrived…
I ordered a Kukirin G2 and it arrived in only 4 days!!! Everything was perfect, nothing was damaged, and it’s amazing to ride. Super happy with it and definitely recommend!
April 16, 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you so much for your encouragement and support! Your satisfaction is our greatest motivation. Moving forward, we will continue to prioritize both quality and user experience to provide you with an even more stable and comfortable product experience.
everything was perfect and they we’re very receptive
everything was perfect and they answered all my questions
May 9, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your trust and support! We are delighted that Kukirin has met your expectations. We will continue to optimize our product performance and after-sales service, and we hope that every time you use our products, you will be even more satisfied.
Very good and fun to drive
May 7, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you so much for your wonderful review! We always strive to provide every user with a relaxed and enjoyable experience through superior products and services. Your recognition further strengthens our resolve to continue working hard in this direction.
I recently bought a Kukirin G2 Max and…
I recently bought a Kukirin G2 Max and all I can say is the customer service is brilliant and the scooter is amazing! Would definitely buy from them again!
May 8, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your trust and support! We are delighted that Kukirin has met your expectations. We will continue to optimize our product performance and after-sales service, and we hope that every time you use our products, you will be even more satisfied.
The customer service is very good!
May 8, 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you so much for your encouragement and support! Your satisfaction is our greatest motivation. Moving forward, we will continue to prioritize both quality and user experience to provide you with an even more stable and comfortable product experience.
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