Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great communication with seller Evelyn. It takes some time to get response from email but they do replay.
Company replied
All good but the package was a little bit bad looking and the paint on the handlebar was scratched. And I think I hear something rubbing on the front brake...
Company replied
The scooter came with everything and no damage but did take a while to come to england
Company replied
Company details
Written by the company
Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s a fast and great response on the…
It’s a fast and great response on the customer service and they give good answers and service
May 28, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we are delighted that you are satisfied with your Kukirin scooter. Your support is our greatest motivation. We wish you a safe and enjoyable ride!
I ordered a kukirin but I wanted a…
I ordered a kukirin but I wanted a refund I texted them on mail and on WhatsApp and as soon as I asked for a refund then they didn’t answer and came up with excuses I they also told me they didn’t have the kukirin g4 but when I asked for my money back they said they could ship it tomorrow? That’s giving no sense
May 28, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for any inconvenience caused. Due to changes in logistics and inventory, we cannot make promises without prior confirmation. Please contact us through our website's customer service; we will prioritize your order.
good service and nice people trustworthy
good service and nice people trustworthy
May 27, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful review! We are delighted that you are satisfied with your Kukriin scooter. Your support gives us real motivation. We wish you a safe and enjoyable ride!
Reply from Kugooescooters
Dear customer, thank you so much for your heartwarming feedback and five-star review! We're so happy you love your scooter. Keep riding and having fun—we're always here for you if you need anything!
I wrote to support 2 times and there…
I wrote to support 2 times and there not replying its been 5 days my order number FF00827594
May 20, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for any inconvenience caused by the delayed response. We have had our customer service contact you, and please rest assured that we will prioritize assisting you with your issue.
Excellent for driving stable and no…
Excellent for driving stable and no problem with steep climbing i can recommend this. Timo
May 25, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful review! We are delighted that Kukriin scooters have brought joy to your family. Please feel free to message us if you need any assistance. Keep riding!
Very good customer service very helpful
Very good customer service very helpful
May 25, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your positive feedback! We are delighted that you had a satisfactory experience with the Kukriin scooter. Our customer service team is always ready to assist you. Happy riding!
Very good transport and good things
May 23, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for choosing Kukriin. We are delighted that our scooters bring convenience and joy to your daily life.
The WhatsApp Support ist amazing
The WhatsApp Support ist amazing, always replying the same day. There was some trouble with the shipment, but with the good Support via WhatsApp, everything went well in the end! 👍🏼
May 22, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for taking the time to leave a positive review for your Kukriin scooter. We are delighted that the product met your expectations. Your feedback motivates us to maintain high quality and service. Please feel free to contact us with any questions or suggestions. We wish you a safe and enjoyable ride!
Very helpful and honest!
Very helpful and honest!! I’m very happy with the customer service that has been offered!! Definitely a helping hand you can count on !!
May 17, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for supporting Kukirin. We are delighted that our scooters bring convenience and joy to your daily life. Please be careful and enjoy your ride!
hello i ordered the g2 my question is…
hello i ordered the g2 my question is is the g2 even in stock.The shipment didnt even arrived yet. please respond as fast as you can.
Order No. FF00852921
May 21, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your message. First of all, we sincerely apologize for not having received your order yet. We understand this may have caused you inconvenience, and we are deeply sorry for that. Please rest assured that our customer service team has contacted you directly as soon as possible to assist in resolving your issue. They will verify your order status and provide you with timely feedback.
Hi everyone 🙌 …. Thank you so much
Hi everyone 🙌. I bought a Kukirin G3 and it's even more amazing than I expected 👍…the power is top-notch…the product quality…the finish and everything…it's a scooter I highly recommend!!! And the customer service is incredible, they're always attentive and everything arrives perfectly on time. Thank you and I'll recommend it to my friends.🫶🌎
May 6, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your positive review and support! We are truly grateful. We wish you a pleasant ride every time you use a Kukriin scooter!
This is the best kukirin store to buy
This is the best kukirin store to buy kukirins and parts. Its cheap and fast shipping.
May 21, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for taking the time to leave a positive review for your Kukriin scooter. We are delighted that the product met your expectations. Your feedback motivates us to maintain high quality and service. Please feel free to contact us with any questions or suggestions. We wish you a safe and enjoyable ride!
hello i js oredered the g2 and first i…
hello i js oredered the g2 and first i was sceptical about kugoo but i js orderd it anyways im waiting for my tracking. hope i get it in 3-7 days as it said in the description of the scooter. i will udpate my rewivew after i get the scooter
May 20, 2026
Unprompted review
Reply from Kugooescooters
Dear customer,，Thank you for joining the KuKirin family!We hope this scooter will accompany you on many more exciting journeys.
The best company i’ve ever found
The best company i’ve ever found, Trustable and nice customer service, just love it.
May 19, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you so much for your feedback! We will continue to refine the details of our products, and we hope that with every use, you will be even more satisfied.
Good service
Good service. Quick eu delivery in under 7 days and great customer service!
May 17, 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your kind review and for sharing your feedback! We will continue to uphold our commitment to quality and service, and we look forward to bringing you even more surprises!
Reply from Kugooescooters
Dear Customer, thank you for your thoughtful feedback! Your affirmation gives us even greater confidence to refine every single detail. Kukirin will continue to strive to live up to the expectations of every user. We also welcome you to share more of your experiences; your suggestions are extremely important to us!
Best service ever
May 14, 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, we sincerely thank you for your support and positive feedback! Providing you with a satisfying experience is our greatest joy. We will continue to enhance the quality of our products and services, and we hope that every time you choose Kukirin in the future, you will not be disappointed. We look forward to serving you again!
The scooter is good it came fast enough
The scooter is good it came fast enough
May 12, 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you for your recognition and encouragement! Your feedback is incredibly valuable to us. We are committed to continuous improvement—constantly refining the details of our products—in the hope of providing you with an even higher-quality and more reassuring user experience. Should you have any questions, please do not hesitate to contact us; we are always here for you!
Reply from Kugooescooters
Dear Valued Customer, thank you very much for your feedback! Your satisfaction means a great deal to us. We will continue to strive for improvement and innovation, and we hope to bring you even more surprises in the future.
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