After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the mo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
My order on another goods cannot be completed and money has been deducted from my account past 3days £28.80 by shoeholic klarna. I will appreciate if you can look into this and sort my problem.
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
3.0
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Over-the-knee boots order
Sexy product, quick service, great promotions and beautiful protective packaging
December 31, 2025
Unprompted review
Reply from Kurt Geiger
Hi Karolina,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially with missing items and delayed delivery.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
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Excellent service delivery an price
Excellent service delivery an price
February 1, 2026
Unprompted review
Reply from Kurt Geiger
Hi Michele,
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with our service, delivery, and pricing. Your support means a lot to us!
Regards,
Team Kurt Geiger
Do not buy
Do not buy. I am walking home from a 60th birthday party. I am 28 and regular size. I have danced a little tonight and am walking 10 minutes from the venue. This is the second time wearing them. Both straps have snapped off now. Worst quality shoes I own. Don’t buy. Going to ask my husband if he can fix them with his pliers. They have snapped off from the heels. So now it’s like walking home in heeled flip flops
February 1, 2026
Unprompted review
Reply from Kurt Geiger
Hi Una,
Thank you for taking the time to share what happened. We’re really sorry to hear about your experience, especially during what should have been a fun night out. We completely understand how disappointing it must have been to have both straps snap, particularly after only wearing the shoes a couple of times.
We’d really like to look into this for you. We’ve requested a few details through Trustpilot so we can review the issue with our Customer Service team. Once we receive this information, our team will be able to follow up with you directly via email with the next steps.
Thank you again for bringing this to our attention.
Kind regards,
Team Kurt Geiger
The staff were very friendly and 👍 had…
The staff were very friendly and 👍 had a good customer service and tapir with me concerning the merchandise that I bought.
January 31, 2026
Unprompted review
Reply from Kurt Geiger
Hi Lilian! 💛
Thank you for the wonderful review. It’s great to hear that our team was friendly and patient while helping you with your purchase. We truly appreciate your feedback! ✨
Regards,
Team Kurt Geiger
AWFUL AWFUL AWFUL
AWFUL!
Paid for next day delivery 2 days ago which by the way is £6.95, for it NOT TO TURN UP! DPD have no clue where my item is and nobody at KG responds!! SHOCKING especially after an over £100 order! Items gone missing that was needed! Will NEVER shop here again.
UPDATE:
Emailed but says 48 hours for a response so literally pointles. How hard is it to deliver next day??? 3 days late now
January 26, 2026
Unprompted review
Reply from Kurt Geiger
Hi,
We’re sorry to hear about your experience and understand how frustrating this must be, especially after paying for next day delivery. Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
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Sneaker soles slippery when wet - limits wear
Ordered online.
No issues with order process and the sneakers arrived reasonably quickly.
I bought the Southbank Tag Sneakers in dark brown with crystals. Beautiful shoes. Very pleased with them and I did size up based on others' feedback (a half size would have been perfect).
This was a very expensive purchase for me and a personal reward for something and the intention was to wear them frequently.
I went out by bus on their first outing (summer) and it had been raining during the day.
On the bus home, a bus I take weekly, the soles of the shoes were slippery on the lino of the bus floor which gave me a scare when I slid. I also didn't feel secure wearing them on some types of wet pavement.
For the price of these shoes, I find that so disappointing as I am now limited to times I feel I can wear them. I have worn an assortment of shoes on that bus and never had to worry about slipping before.
There appears to be nowhere on the Kurt Geiger page to leave feedback.
October 18, 2025
Unprompted review
Reply from Kurt Geiger
Hi,
Thank you for sharing such detailed feedback. We’re delighted to hear that you love the style and quality of your Southbank Tag Sneakers!
We’re very sorry to hear about the issues you experienced with the soles on wet surfaces—it’s important to us that our shoes are not only stylish but also safe to wear. We’ll make sure your feedback is passed on to our product team for future consideration.
We also appreciate your note about leaving feedback and will take this into account to improve the experience on our website.
Thank you again for your support and for taking the time to share your experience.
Regards
Team Kurt Geiger
Unacceptable packaging and quality control
I have ordered from the company twice. It doesn’t bother me that much that the shipping takes many days. What bothered me both times was the packaging. I bought two bags and they arrived simply in a plastic bag, without even a protective box.
My first order was the Kensington Drench bag, and my main complaint is that for such an expensive bag, the packaging was extremely poor — just a bag and that’s it, with no box and no special care to ensure it would arrive without any damage.
The second order was the Brooke clutch bag, and when I opened it, one corner was dented and the rhinestones were missing. I believe that if there had been proper packaging from the company, something like this would not have happened. I’m not sure I would go through the process of ordering again.
January 7, 2026
Unprompted review
Reply from Kurt Geiger
Hi Despoina,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the condition in which your orders arrived. While our bags are packed in secure plastic packaging to protect them during transit, we completely understand your concerns.
We’re especially sorry to hear that your Brooke clutch arrived dented and with rhinestones missing. That’s certainly not the experience we want for our customers. In order for us to look into this second order further, please kindly provide the requested details so that a member of our Customer Service team can investigate and advise you directly via email.
Thank you again for bringing this to our attention.
Regards,
Team Kurt Geiger
Love my new sandals
Love my new sandals. They are so comfy. Great design with the adjustable strap. Very stylish and can be dressed with anything. Half price in the sale and free delivery. Can’t go wrong
January 26, 2026
Unprompted review
Reply from Kurt Geiger
Hi Poppysmum,
Thanks for the lovely feedback! We're so glad you’re enjoying your comfy, stylish sandals, especially with that great sale price and free delivery. You really can’t go wrong! ✨
Regards,
Team Kurt Geiger
I adore Kurt Geiger bags
I adore Kurt Geiger bags. They’re so beautiful and make me feel so special when I’m wearing one. They enhance any outfit amazingly!
December 31, 2025
Unprompted review
Reply from Kurt Geiger
Hi Melanie,
Thank you for your wonderful review! We’re thrilled that the size of your bag is just right for you and that it fits everything you need. We hope you enjoy it every day!
Regards,
Team Kurt Geiger
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I love the size and the thing I can get…
I love the size and the thing I can get in it
January 23, 2026
Unprompted review
Reply from Kurt Geiger
Hi Mr & Mrs Stone,
Thank you for your feedback! We’re so happy to hear that the size of your item works perfectly for you. Enjoy!
Best wishes,
Team Kurt Geiger
Refund
I have waited since 30th of December for my refund and I am still waiting. I contacted customer services regarding this and got an automated reply back. It’s been so long that I have waited my refund and I did not have the option to exchange, the product I wanted to buy is now out of stock.
January 24, 2026
Unprompted review
Reply from Kurt Geiger
Hi Josey,
Thank you for your review.
I’m truly sorry to hear that you’ve been waiting for your refund since the 30th of December. I understand how disappointing this experience must be, especially as the item you wanted to exchange for is now out of stock.
We have requested a few details so we can review your case directly with our Customer Service team. Once we have this information, we’ll make sure to get back to you via email with an update and advise you further.
Thank you for your patience, and we’re committed to resolving this for you as quickly as possible 💛
Regards,
Team Kurt Geiger
Thankyou so much
December 19, 2025
Unprompted review
Reply from Kurt Geiger
Hi Annette💛
Thank you so much for your kind review, we truly appreciate you taking the time to share this with us!
Regards,
Team Kurt Geiger
Happy buyer
The ordering and delivery was seamless and the bag I ordered is gorgeous. Thank you Kurt!
December 5, 2025
Unprompted review
Reply from Kurt Geiger
Hi Katy!
We’re so happy to hear everything from ordering to delivery went smoothly, and even happier that you love your new bag! Thank you for choosing us.
Regards,
Team Kurt Geiger
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False shipping time and customer service reply time
After ordering product estimated delivery date was 9 of January. However, it was delivered 2 weeks later 22 of January. Mind you, shipping is not free! After writing regarding late order to customer service who suppose to answer within 48 hours - they managed to be late too! Don't believe in anything they promise you - you will get nothing on time!
January 22, 2026
Unprompted review
Reply from Kurt Geiger
Hi Egle,
Thank you for writing us a review.
I’m truly sorry to hear about the delay with your delivery and the time it took for our team to reply. This is not the experience we want for our customers.
I can see that a ticket has already been raised for your query, and a member of our team will be in touch with you via email very soon.
Thank you for your patience while we look into this for you.
Kind regards,
Team Kurt Geiger
I love all my sneakers
I love all my sneakers , good quality and good service, offers are great but it means I buy more . I have my different bags and boots all that match and look great
January 6, 2026
Unprompted review
Reply from Kurt Geiger
Hi Yvette,
Thank you so much for your lovely review! We’re thrilled to hear how much you’re enjoying your sneakers, bags, and boots, we love that you’ve put together matching looks! 💛✨
It’s also great to know that the quality, service, and offers have made your shopping experience even better.
We truly appreciate your support and can’t wait to welcome you back again.
Kind regards,
Team Kurt Geiger
Resolved at last !!!
After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the most stressful online shopping experience iv ever experienced. Thank you Kurt Geiger I look forward to spending my e gift card INSTORE
January 21, 2026
Unprompted review
Reply from Kurt Geiger
Hi Carolann,
Thank you for taking the time to share your experience with us. While I’m really glad we were able to resolve this for you with an e‑gift card, I’m truly sorry for how stressful and drawn‑out the process felt.
We really appreciate your patience throughout the back‑and‑forth, and we’ll be taking your comments on board as constructive feedback to help us improve.
I’m pleased you’re happy with the final outcome, and we hope your next visit in store is a much more positive one.
Kind regards,
Team Kurt Geiger
Ordered online to collect at store
Ordered online to collect at store - staff were extremely courteous and helpful. Beautifully crafted products!
December 20, 2025
Unprompted review
Reply from Kurt Geiger
Hi MICHELLE,
Thank you for your kind words! We’re delighted to hear our team made your in-store experience enjoyable and that you love our products. 🌟
Team Kurt Geiger
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Avoid this sham of a company
I've been a loyal customer for years - I've bought several one of a kind handbags, multiple bags, boots, accessories every year. The first time I've ever tried to contact Kurt Geiger for an issue i waited for days (they left out an item in my package). When they finally do respond they say that they are not at fault and will not refund my item, nor replace it. This is theft - they have taken my money without providing the product promised, and I will be filing formal disputes.
January 20, 2026
Unprompted review
Reply from Kurt Geiger
Hi DENISEFERNANDES,
We’re very sorry to hear about this experience. Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
It never arrived
It never arrived and then the replacement got cancelled. I originally purchased using nhs discount and at the time that was greater than when I was required to repurchase due to failed delivery. I was offered a refund for the discount once I’d purchased again, I previously also had free next day delivery, which was no longer a promotion, due to delay I requested the replacement be cancelled. This is not the first time I have purchased and an item has not arrived.
December 9, 2025
Unprompted review
Reply from Kurt Geiger
Hi Sam,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating this situation must have been, especially given the delivery issues and changes to the promotions available at the time.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
AVOID AT ALL COSTS
AVOID AT ALL COSTS. This company is an absolute disgrace and should be shut down. The moment they take your money, they completely disappear. There is zero accountability, appalling communication, and no customer support whatsoever. If your parcel is lost or delivered incorrectly, you can kiss your money goodbye. To make matters worse, they use overseas call-centre agents who falsely present themselves as native speakers, which feels deliberately misleading and untrustworthy.
Dealing with them is a total waste of time and money.
Complete shambles!!!!!!
January 5, 2026
Unprompted review
Reply from Kurt Geiger
Hi Sonya,
Thank you for sharing your feedback.
I’ve reviewed your ticket with customer services and can see your order was delivered by EVRI. We have provided tracking and delivery image.
We understand you have said you do not have this order, which we are sorry to hear but woud ask that you check with your neighbours or household to see if they may have picked it up on your behalf.
We have emailed you this information on your ticket too.
Sorry for any disappointment caused.
Regards,
Team Kurt Geiger
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