After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
My order on another goods cannot be completed and money has been deducted from my account past 3days £28.80 by shoeholic klarna. I will appreciate if you can look into this and sort my problem.
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
3.1
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery
Prompt delivery. Shoes are of great quality but very heavy. Although I order right size and initially they fit perfectly, they stretched very quickly , and I had to put extra insoles that I can walk in them.
So, they are not really perfect as other shoes I bought from Kurt Geiger.
December 19, 2025
Unprompted review
Reply from Kurt Geiger
Hi Zorana,
Thank you for sharing your honest feedback with us. We truly appreciate you taking the time to provide constructive comments. It helps us improve and deliver the best possible experience for our customers.
We’re glad to hear your order arrived promptly and that you value the quality, but we’re sorry the fit and comfort didn’t meet your expectations this time. Your feedback regarding the weight and stretching of the shoes has been noted and will be shared with our product team for review.
Thank you again for your input and for being a valued customer.
Regards,
Team Kurt Geiger
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Beautiful bags and shoes quick delivery
Beautiful bags and shoes quick delivery
December 18, 2025
Unprompted review
Reply from Kurt Geiger
Hi Maria! 👋
We’re so glad you loved your bags and shoes and that delivery was quick! Thanks for sharing your experience, we hope to see you again soon for more beautiful pieces.
Regards,
Team Kurt Geiger
AVOID- you will loose your money
Order was not delivered. Contacted customer service multiple time only got same template to wait. Despite buying item over 3 weeks ago and delivery date scheduled for over 2 weeks ago. This is a joke.requested refund- no answer. Please AVOID . Save yourself stress and money. I’m based in Ireland.
January 3, 2026
Unprompted review
Reply from Kurt Geiger
Hi Sylwia,
Thank you for sharing your feedback with us. I completely understand how upsetting this experience must have been, and I truly apologize for the delay.
Please be assured that our team has responded to you via email and is actively working on resolving this issue. We can see that a new ticket has been raised for your query, and the team is reviewing it. Kindly allow us a little more time to get your order delivered as soon as possible.
If the order has been lost in transit, we will process a full refund immediately. The moment we have any update, we’ll reach out to you via email on the same thread.
Thank you for your patience and understanding while we work to resolve this for you.
Regards,
Team Kurt Geiger
Poor online ordering service at Kurt Geiger!!! disappointing!!
I am extremely disappointed with my recent experience with Kurt Geiger, particularly with their online ordering and order tracking system.
Order number is - please note that I even paid for the delivery fees and up to this day, i have not received any update of my order. No delivery update whatsoever.
I placed an order recently on December 30, 2025
successfully and payment was taken in full without any issue. However, after completing the purchase, I did not receive any order confirmation email, which is the most basic expectation when shopping online. Even more concerning, when I logged into my Kurt Geiger account, the order was not visible at all in the “My Orders” section, as if it never existed.
Because of this, I had to contact customer service to chase my order. The team did respond and confirmed that the order was successful, and they provided me with an order number. While this initially seemed reassuring, the problems did not end there.
When I tried to use the order number provided to track my order, the system did not recognise the order at all. The tracking page showed no record of it existing. So despite being told by customer service that my order was confirmed, there is still:
• No confirmation email
• No order history visible in my account
• No working tracking information
• No delivery date or dispatch update
As a customer, this is incredibly frustrating and worrying. I have paid for an order, yet there is no reliable way to verify or track it through the company’s own systems. I am essentially being asked to trust that the order exists, without any proper documentation or transparency.
For a brand of this size and reputation, this level of disorganisation is unacceptable. Customers should not have to chase basic order information or worry about whether their purchase will even arrive after payment has already been taken.
This experience has significantly reduced my confidence in Kurt Geiger’s online service, and I would strongly advise others to be cautious. Until their order confirmation and tracking systems are reliable, I would not recommend shopping online with them.
I kindly request that the Kurt Geiger team give serious consideration to this feedback. My primary concern is the timely delivery of the bag, as it is intended as an anniversary gift for my partner. I trust that you will understand the urgency of this matter and ensure that my order is expedited for prompt delivery.
January 2, 2026
Unprompted review
Reply from Kurt Geiger
Hi There,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced with your recent order, and we completely understand how frustrating this must have been for you, especially after placing your order and not receiving the expected updates.
We can see that a ticket has already been raised for this query, and a member of our team is reviewing it with our Customer Service department. We’ll reach out to you via the same email thread as soon as possible with further updates.
Your feedback is very important to us, and we appreciate your patience while we work to resolve this for you
Regards,
Team Kurt Geiger
I never created an order
I never created an order. spent an hour shopping and the cart did not save. Second time this happened. Perhaps the stuff they sell is awesome but after wasting this much time trying to order I lost interest. FIX YOUR WEBSITE!!!!!!!!!!
January 1, 2026
Unprompted review
Reply from Kurt Geiger
Hi Carie,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you experienced while trying to place your order, and we completely understand how disappointing this must have been for you.
We can see that a ticket has already been raised for this issue, and a member of our team will review it and get back to you on the same email thread with further advice as soon as possible.
Regards,
Team Kurt Geiger
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BEWARE WHEN ORDERING FROM THIS APP!
BEWARE WHEN ORDERING FROM THIS APP!
The two day shipping is dishonest, and just a way to make more money out of the consumer. If you have a problem on this app, there is no recourse. You can not speak to a person in any way. There phone # just directs you to a website where you only interact with AI.
December 31, 2025
Unprompted review
Reply from Kurt Geiger
Hi Waymon,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially when expectations around delivery and support weren’t met.
We’ve reached out requesting a few details about your order so we can review this thoroughly with our Customer Service team. Once we have this information, we’ll investigate and get back to you via email as soon as possible.
Your feedback is very important to us, and we appreciate your patience while we work to make this right.
Regards,
Team Kurt Geiger
Shocking customer serviceLovely items however the customer…
Lovely items however the customer service is so poor and borderline useless that I would rather spend my hard earned money elsewhere. First expensive online order as normally spending store however it was nightmare .
January 1, 2026
Unprompted review
Reply from Kurt Geiger
Hi Carly,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our customer service did not meet your expectations, especially after placing your first online order with us. We completely understand how frustrating this must have been for you.
To help us review this further and ensure we address your concerns properly, we’ve reached out requesting a few details about your order. Once we have this information, we’ll investigate with our Customer Service team and get back to you via email as soon as possible.
Regards,
Team Kurt Geiger
Beautiful Gifts
All ordered items have arrived on time, been well packaged, looked beautiful when opened and thoroughly enjoyed.
January 1, 2026
Unprompted review
Reply from Kurt Geiger
Hello Diane,
Thank you so much for sharing your lovely feedback! We’re delighted to hear that everything arrived on time and looked beautiful when opened. It’s wonderful to know you’ve thoroughly enjoyed your item. We truly appreciate your support and hope you continue to love them!
Kind regards,
Team Kurt Geiger
They do not care about there customers
My wife ordered a pin from them for someone she works with for Christmas we got the package the day before Christmas Eve and the box only had the order receipt and a return sticker and a little empty bag so an empty box she didn’t even get the pin she ordered and she got in contact with the company and they said that the package weighed one pound so they won’t be giving a refund or a new pin that’s bullshit because everyone knows that a delivery company can’t put anything weighing under a pound so yes we got screwed by a company that makes a lot of money they don’t care about there costumers at all and only money so if you are thinking about ordering from them don’t do it they will rob you with a smile
On there face
December 20, 2025
Unprompted review
Reply from Kurt Geiger
Hi Zak,
We’re very sorry to hear about this experience.
We have now forwarded the details you’ve shared to the relevant team. They will review this further and get back to you via email with an update as soon as possible. Thank you for bringing this matter to our attention.
Kind regards,
Team Kurt Geiger
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My order was delivered on time
My order was delivered on time. Great quality of products. Easy website to use.
December 1, 2025
Unprompted review
Reply from Kurt Geiger
Hi Jean,
Thank you for your wonderful feedback!
We’re delighted to hear that your order arrived on time, the quality met your expectations, and you found our website easy to use. We truly appreciate your support and look forward to shopping with you again soon.
Kind regards,
Team Kurt Geiger
all great as usual
November 27, 2025
Unprompted review
Reply from Kurt Geiger
Hi Mary,
Thank you for your continued support!
We’re delighted to hear everything was great as usual. 😊
Regards,
Team Kurt Geiger
Perfect👌🥰🌟
December 25, 2025
Unprompted review
Reply from Kurt Geiger
Hi Patrick,
Thank you so much for your lovely review!
We’re thrilled to hear you’re happy with your purchase. 🥰✨
Regards,
Team Kurt Geiger
Gift box size
Products were good but at checkout it said order a gift box for your present so I did and when it arrived it was way too small for the bag! If a gift box is recommended it should be the right size for the purchased items.
November 26, 2025
Unprompted review
Reply from Kurt Geiger
Hi Samantha,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience with the gift box sizing and understand how upsetting that must have been.
We’ve requested a few additional details so our Customer Service team can review this thoroughly and address the issue. Once we have the information, we’ll be in touch with you via email as soon as possible to assist further.
Thank you again for bringing this to our attention.
Regards,
Team Kurt Geiger
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Rude staff
Visited Edinburgh store and staff were extremely rude watched me as if I was there to shoplift one girl looking me up and down another ignored me stood talking to a girl about weekend plans the girl she was talking to then ignored me when I went into Carvela who after a quick google I’ve learned is your sister store.
December 21, 2025
Unprompted review
Reply from Kurt Geiger
HI Olivia,
Thank you for sharing your experience with us. We’re truly sorry to hear about what happened during your visit to our Edinburgh store. We completely understand how upsetting and uncomfortable this must have felt, and this is certainly not the level of service we aim to provide.
We’ve requested a few additional details so that our Customer Service team can review this thoroughly and address it with the store. Once we have the information, we’ll get in touch with you via email as soon as possible.
Regards,
Team Kurt Geiger
One item still not received and would…
One item still not received and would like it to be removed from my order.
Another received days later
December 26, 2025
Unprompted review
Reply from Kurt Geiger
Hi Ida,
Thank you for bringing this to our attention. We completely understand how disappointing this situation is. A ticket has already been created for your query, and one of our Customer Service team members will contact you via email soon to provide an update and next steps.
Regards,
Team Kurt Geiger
Do not order on the official website
I have been waiting on my order since I placed it on 2nd of december. My review on this platform has been deleted all though it was still respectful. Unfortunately the e-mails send are met with no compensation or actual action other than false promises.
I love this brand dearly, but this whole experience for the second time is just a let down.
Update: after a month they cancelled my order.
December 27, 2025
Unprompted review
Reply from Kurt Geiger
HI Annemijn,
Thank you for sharing your experience with us. we’re truly sorry to hear that your query has not been resolved yet. We completely understand how frustrating this must be, especially since you placed your order on 2nd December and haven’t received a satisfactory update.
To make sure this is addressed promptly, we’ve raised a new ticket for your query and escalated it to our Customer Service team. They will review the details and get in touch with you via email as soon as possible to resolve this at the earliest.
Thank you for your patience and for giving us the opportunity to make things right. We truly appreciate your loyalty to the brand.
Regards,
Team Kurt Geiger
Reply from Kurt Geiger
Hi Fidan,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to understand more so we can review this with our Customer Service team. Could you please provide us with the requested details?
Once we have them, we’ll investigate and reach out to you via email as soon as possible.
Regards,
Team Kurt Geiger
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Lovely Quality Trainers but Box damaged
Trainers arrived very quickly and in time for Christmas. Trainers are lovely and very good quality. The only dissapointing thing was that the Box arrived dirty and damaged which I wasnt too happy about as they were a christmas present. Luckily I had a spare box to put them in.
December 13, 2025
Unprompted review
Reply from Kurt Geiger
Hi Christine,
We’re so pleased your trainers arrived early and that you love the quality! However, we’re really sorry about the condition of the box, especially as it was meant to be a Christmas present. We’ll review this internally to make sure packaging meets the standards you expect.
Thank you for letting us know.
Best wishes,
Team Kurt Geiger
❗️Worst shopping experience in ages
❗️Worst shopping experience in ages – still fuming and stuck with useless shoes. Never again❗️
I was really looking forward to these shoes. Spent £190 on a pair that looked nice in the store. Wore them just once – literally one short outing – and oh my god, the pain started almost immediately. One shoe (yes, just one) digs in so badly it’s like walking on nails. Impossible to wear without crying. Feels like a total manufacturing defect, rubbing in the worst possible spot.
Went back to the Arndale store today hoping for a simple exchange or refund. The staff member I spoke to was completely unhelpful – basically shrugged and said “once it’s sold, that’s it, even if it’s the next day and clearly faulty.” No apology, no effort to check the shoe, no suggestion of contacting anyone higher up. Just a flat no.
£190 down the drain for shoes I can’t even wear once without agony. So disappointing from a brand that talks big about “kindness” everywhere. Avoid this store if you want any kind of customer service or peace of mind. Worst shopping experience in ages – still fuming and stuck with useless shoes. Never again.
December 26, 2025
Unprompted review
Reply from Kurt Geiger
Hi Body Manda,
Thank you for sharing your experience with us. We’re truly sorry to hear about the discomfort caused by your shoes and the disappointment with the service you received in-store. We completely understand how disappointing this must have been, especially after investing in a pair you were excited about.
We’ve asked for a few details so we can review this with our Customer Service team and ensure the matter is properly investigated. A member of our team will reach out to you via email soon to assist further.
Thank you for bringing this to our attention, and we appreciate your patience while we work on this.
Kind regards,
Team Kurt Geiger
Poor Service
The website says they are available on weekends...they are not. Online chat is disabled during peak holiday season. On top of that..I placed an order on Dec 8th...charged my card but didn't send confirmation or tracking info within their promised 7 business day window. Multiple calls untilI reached someonelive who could only say how busy they are but could not tell me the status other than it wasn't picked for delivery yet and to check back in a few days. Left a chat message after a few days...they replied a few days later today order was shipped.
December 15, 2025
Unprompted review
Reply from Kurt Geiger
Hi RS,
Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced with our weekend availability, chat service, and the delay in your order updates. We completely understand how upsetting this must have been, especially during the holiday season.
Your feedback is very important to us, and we’ll take this as constructive input to improve our communication and service. Thank you for bringing this to our attention.
Kind regards,
Team Kurt Geiger
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