After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the mo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
My order on another goods cannot be completed and money has been deducted from my account past 3days £28.80 by shoeholic klarna. I will appreciate if you can look into this and sort my problem.
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
3.1
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Really terrible customer service
Really terrible customer service. I placed an order on the 2nd of December and was told it would arrive by the 11th. it still had not shipped on the 11th. It isn't possible to contact a human, only AI customer service. I asked could I change the shipping address as their shipping partner said this could only be done by the shipper. The AI assistant said it was being done. When I checked back with the AI assistant, it said this could not be done and eventually the parcel would make its way back to them and be refunded. Totally frustrating at every step
December 20, 2025
Unprompted review
Reply from Kurt Geiger
Hi Fiona,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve faced.
We’ve reached out to you privately, requesting a few details so we can review this thoroughly with our Customer Service team. Once we have the information, we’ll investigate and get back to you via email as soon as possible.
Thank you again for bringing this to our attention.
Regards,
Team Kurt Geiger
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I didn’t receive my parcel/bad customer service
I didn’t receive my parcel
It was flung at a door somewhere.
Would take them 24hrs to reply to my enails(don’t have a phone number)
Their email would say the exact same thing as the day before
December 15, 2025
Unprompted review
Reply from Kurt Geiger
Hi Stephanie,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be.
After reviewing your ticket with our Customer Service team, we can confirm your order was delivered by EVRi. Tracking details and an image showing the parcel at your doorstep have been provided, as deliveries to the doorstep are considered compliant.
We appreciate your concern and apologize if our email responses felt repetitive. Please note that we currently offer support via email only and do not have a phone service.
Apologies for any disappointment caused.
Kind regards,
Team Kurt Geiger
Zero stars!
I purchased a bag in the KG outlet in Braintree.
I then took the bag back to exchange for another bag.
I was told my bag wasn’t included in the terms and conditions of sale for an exchange due to the bag being sold to me as a faulty product.
I was willingly sold a faulty bag and nobody has the respect to inform me at point of sale!
Nothing written on my receipt.
Nothing written on both exchange policies in store.
So I now have a faulty bag that I cannot legally exchange.
Due to KG point blank refusing to assist me I shall be contacting the ombudsman to intervene. I was not informed at point of sale that my bag was the only bag in the entire store that was not eligible for an exchange; or that it was faulty when it was sold to me.
A genuinely terrible, dishonest experience.
**Update**
I was asked to send my details to KG but they’ve refused to assist with my issue. The person below has failed to assist; unsurprisingly.
December 16, 2025
Unprompted review
Reply from Kurt Geiger
Hi Tiny,
Thank you for sharing your feedback. We’re very sorry to hear about your experience in-store and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Absolutely disgraceful
Absolutely disgraceful - waited 25 mins in shop Birmingham NEC whilst they collected shoes to try on. We were only people in the shop. I tried one on and bought them and was then told they didn’t have the second shoe so would have to order and get sent to home. I was told twice I would get full refund if problem as hadn’t tried the left foot on (by Natasha). Took my money and then on receipt it said ‘no refunds’. 1 minute later driving home the said ordered cancelled. They have my money but no boots. I called shop 8 times within 2 hours - no answer. I then emailed customer service and they said I had to contact the shop. There is no way to to contact the shop on either number listed - one rings out. The other cuts off after the message and doesn’t ring at all. It’s been 5 days of trying and emailing to get my money back so far. All information has been shared multiple times and they still have my money. Shocking.
December 18, 2025
Unprompted review
Reply from Kurt Geiger
Hi Beth,
Thank you for taking the time to share your experience.
We sincerely apologize for the frustration and inconvenience you’ve encountered. We completely understand your disappointment, and this is certainly not the standard of service we aim to provide.
Could you please share the requested details with us so we can investigate this further? Once we have your information, we’ll be in touch with you via email to resolve this as quickly as possible.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards,
Team Kurt Geiger
WONDERFUL KG SITE EXPEDIENCE
I have not had a bad experience ordering and receiving my beautiful items from the Kurt Geiger (KG) site. I only learned of the site back in August/2025. Prior I purchased my KG items from Dillard’s. Everything I have received via UPS has arrived timely! Absolutely beautiful! To date December 18, 2025 I have ordered from KG site more than 6 times. Never had a problem. KG shoes, handbags, accessories are beautiful pop of colors give life😂 Example, Dillards has a pair of KG boots I want at $265.00. KG site has the same boots right now for $88.00. I ordered my boots from KG site. Received within 10 business days. They are beautiful! I love KG site.
August 1, 2025
Unprompted review
Reply from Kurt Geiger
Hi Deborah,
Tha nk you so much for sharing your wonderful experience! We’re thrilled to hear that your orders have arrived safely and that you love your Kurt Geiger items. 🥰
It’s fantastic to know you’ve found great deals on our site and that our products bring a pop of color and joy to your wardrobe. We truly appreciate your support and look forward to delighting you with more beautiful pieces in the future!
Best regards,
Team Kurt Geiger
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The shopping experience with Kurt was…
The shopping experience with Kurt was great as the bag was dispatched early from their end, however EVRI was holding it in their warehouse for over 2 weeks, so not ideal. Nonetheless, the bag itself is well made, very spacious and easy to carry to work!
November 24, 2025
Unprompted review
Reply from Kurt Geiger
Hi Aglaia,
Thank you so much for your kind words! We’re thrilled to hear you love our designs and had a great shopping experience with us. We’re sorry to hear about the delay with the courier, but we’re glad the bag arrived and that you’re enjoying its quality and spacious design. Your feedback means a lot to us!
Regards,
Team Kurt Geiger
ORDERED A BAG FOR A PRESENT OVER 2…
ORDERED A BAG FOR A PRESENT OVER 2 WEEKS AGO AND NOT ARRIVED , CHECKED ON TRACKING SAYING NO TRACKI9NG AVAILABLE , TRIED EMAILING THEM AND CALLING AND GETTING NOWHERE , ANSOLUTELY TERRIBLE SERVICE I WILL NOT JUSE EVER AGAIN
December 17, 2025
Unprompted review
Reply from Kurt Geiger
Hi Robert,
Your feedback is very important to us, and we’re sorry to learn about the inconvenience this has caused."
We’ve asked for a few details so that we can review this with our Customer Service team and get back to you via email as soon as possible.
We truly appreciate your patience and understanding while we work to make this right.
Regards,
Team Kurt Geiger
CUSTOMER SERVICE ATROCIOUS!
CUSTOMER SERVICE ATROCIOUS!
ZERO STARS.
I ordered a handbag on 5th December 2025. Order despatched. Still waiting for delivery, original delivery date was 10th December.
Customer service is non-existent. Still waiting for someone to resolve this after repeatedly contacting Kurt Geiger. OF COURSE THE MONEY WAS TAKEN FROM MY BANK ACCOUNT. I would like to know what Kurt Geiger are actively doing about this utterly disgraceful service.
DO NOT BUY ONLINE. I HAVE LEARNED MY LESSON TO NEVER BUY UNLESS IN STORE!
December 5, 2025
Unprompted review
Reply from Kurt Geiger
Hi Morag,
We’re sorry to read about your experience and completely understand how frustrating this must be, especially when your order hasn’t arrived yet.
We can see that a ticket has already been raised for your order, and our Customer Service team will be reaching out via email soon to assist further. Please rest assured that we’re actively reviewing this to provide a resolution as quickly as possible.
Thank you for your patience while we work to make this right, we truly appreciate your feedback and will use it to improve our service.
Regards,
Team Kurt Geiger
Package Not Delivered to my home
Package Not Delivered to my home. It was delivered to community mailboxes. I sent them pictures of my house and pictures where it was delivered to. Totally different places. They was my granddaughters Christmas gift and very upset!! They didn't want to hear me out
I will tell my family and friends to never buy from them again!!!
December 12, 2025
Unprompted review
Reply from Kurt Geiger
Hi Michelle,
Thank you for sharing your feedback.
I’ve reviewed your ticket with customer services and can see your order was delivered by FedEx. We have provided tracking, proof of delivery and delivery image. Please note that delivery to the letter box area is considered a compliant delivery.
We understand you have said you do not have this order, which we are sorry to hear but woud ask that you check with your neighbours or household to see if they may have picked it up on your behalf.
We have emailed you this information on your ticket too so please respond directly to the customer service team there should you need any further assistance
Regards,
Team Kurt Geiger.
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UNRESOLVED ISSUE
Review / Complaint
I am very dissatisfied with how my complaint has been handled by Kurt Geiger
The handbag arrived on Saturday 13th, and when I opened the package shortly after delivery to inspect the item, I immediately noticed that the internal stitching was poor and unfinished. Fabric and thread were visibly coming away near the zip lining. This defect was present on arrival and was not caused by any use.
I reported the issue promptly and provided clear photographic evidence. Debenhams confirmed that the matter had been passed to Kurt Geiger. Despite this, I received an automated email stating that my request had been “resolved,” even though no refund, replacement, or resolution had been offered.
Closing the ticket without addressing the fault is unacceptable. Under the Consumer Rights Act 2015, items must be of satisfactory quality, and as this item was faulty upon delivery, I am entitled to a refund or a replacement at no additional cost.
I am disappointed by both the quality of the product and the lack of customer service from Kurt Geiger. I expect this matter to be properly reviewed and resolved promptly.
December 17, 2025
Unprompted review
Reply from Kurt Geiger
Hi Fahmida,
We’re sorry to read about your experience and completely understand how disappointing this must be, especially when the item arrived with a fault.
As your order was placed through Debenhams, we’ve already responded to their Customer Service team on 15th December with a resolution. We kindly request that you liaise directly with the Debenhams Customer Service team, as they will be able to assist you further and complete the process on your behalf.
Additionally, since you contacted our Customer Service team yesterday on another ticket, we have replied to you today. Please check your junk/spam folder in case our email didn’t appear in your main inbox.
Thank you for bringing this to our attention, we truly appreciate your feedback and hope this matter is resolved quickly for you.
Regards,
Team Kurt Geiger
Ordered a bag from them
Ordered a bag from them. A week later it went down in the sales. Contacted them asking to price match, they said no. I can return the bag and order again. So I did. Sent the bag back using their return portal. They have refunded for the cheaper bag which has separate order number. Have contacted again to send back original but cannot as its order numebr as used previously returned.
Still waiting for a reply. Wish I'd checked here before ordering from them....
December 15, 2025
Unprompted review
Reply from Kurt Geiger
Hi Arvind,
We’re sorry to read about your experience and understand how frustrating this situation must be for you. We can see that a ticket has already been raised for your order, and our Customer Service team will be reaching out to you soon via email to assist further.
Thank you for your patience while we work to resolve this and make things right.
Regards,
Team Kurt Geiger
Kurt Geiger Vegan trainers
Kurt Geiger Vegan trainers. Worn them and it started to rain. The cover on both the interior and exterior of the shoes has failed. The coating has peeled off after exposure to rain and the shoes themselves offer zero protection from water. The shoes offer little grip outside the house and do not flex properly making them difficult to wear for long periods. The trainers was black mens valadez.
Order Date: 10th November 2023. This is the second pair or shoes that have started to fall to bits. When you have already sent one pair back and then it happens again....!! You shop for quality and avoid Kurt Geiger.
Customer services response was unsatisfactory. Actually, could be considered rude.
December 16, 2025
Unprompted review
Reply from Kurt Geiger
Hi S Smith,
We’re sorry to read about your experience and the issues you’ve encountered with your trainers. We completely understand how disappointing this must be, especially when the product didn’t meet expectations.
We’ve asked for a few additional details so that we can review this thoroughly with our Customer Service team and ensure your concerns are properly addressed. Once this has been reviewed, we’ll reach out to you via email soon.
Regards,
Team Kurt Geiger
Kurt Geiger always sell beautiful…
Kurt Geiger always sell beautiful things. Bought bow earrings this time. Worn on every Christmas do so far
December 15, 2025
Unprompted review
Reply from Kurt Geiger
Hi Katy,
We really appreciate you sharing this! It’s wonderful to know the bow earrings have been a festive favorite and worn on every Christmas occasion so far. Thank you for choosing Kurt Geiger, we look forward to helping you find more styles you’ll adore.
Regards,
Team Kurt Geiger
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Without doubt my daughter favourite…
Without doubt my daughter favourite bags great quality great size casual to wedding bags never fails and the dust bags are great keeps them clean and new keep up the good work Kurt Geiger
November 9, 2025
Unprompted review
Reply from Kurt Geiger
Hi Vicky,
We truly appreciate your lovely review! It’s fantastic to know our bags have become your daughter’s favorite and that you value their quality and versatility. We’re also glad the dust bags help keep them looking fresh and new. Thank you for your support—we can’t wait to bring you more designs to enjoy!
Regards,
Team Kurt Geiger
Ordered a pair of shoes and matching…
Ordered a pair of shoes and matching bag . Kurt Geiger cancelled the shoes ! The bag is of no use without the matching shoes . Tried to cancel the bag but could not as already dispatched .
I had to pay evri £2.95 to return the bag unopened . Contacted Kurt Geiger whom basically said nothing they can do . Will never order direct again . Be warned if this happens to you just refuse delivery . Do not be out of pocket when it is not your fault .. lesson to be learnt . Customer service experience less than 1 star
December 13, 2025
Unprompted review
Reply from Kurt Geiger
Hi Jacqueline,
We appreciate you taking the time to share this with us, and we’re truly sorry for the inconvenience you’ve experienced when your order didn’t go as planned.
Returns are chargeable, and since the return was processed and paid before we had the chance to respond, we’re unable to refund the £2.95 fee. This charge is applied directly by the courier, and we don’t have visibility or control over those payments.
Your feedback is very important to us, and we’ll use it to improve communication around cancellations and returns. Thank you again for letting us know, and we hope to provide you with a better experience in the future
Regards,
Team Kurt Geiger.
They have stolen 200chf from me.
I returned an order from Kurt Geiger and the refund they sent me was 200chf short. The refunds they did send were haphazard and not clearly attributed to a specific item. I have been following up daily for my remaining refund and still no response. Kurt Geiger have stolen 200chf from me.
December 15, 2025
Unprompted review
Reply from Kurt Geiger
Hi Imogen,
Thank you for sharing your feedback. We’re very sorry to hear about the issues with your refund and completely understand how frustrating this must be.
Could you please share the requested order and return details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update as soon as possible.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Gorgeous shoes and bag
Great quick delivery! Gorgeous shoes and bag
November 17, 2025
Unprompted review
Reply from Kurt Geiger
Hi Allison,
Thank you so much for your wonderful review! We’re delighted to hear that your order arrived quickly and that you love your new shoes and bag. 🥰
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Team Kurt Geiger
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Quality products and fast delivery
Quality products and fast delivery, no complaints.
December 14, 2025
Unprompted review
Reply from Kurt Geiger
Hi Petite,
Thank you for your review! We’re delighted to hear that you’re happy with the quality of our products and that your order arrived quickly. 😊
We truly appreciate your support and hope to continue providing you with great products and service in the future!
Best regards,
Team Kurt Geiger
Items missing from order box delivered…
Items missing from order box delivered opened and no bag contact customer service and they said it's nothing to do with them as they posted it . So I'm supposed to pay for items I never received i will never order anything from kurt geiger agai
November 5, 2025
Unprompted review
Reply from Kurt Geiger
Hi Maryann,
Thank you for sharing your feedback. We’re very sorry to hear about the missing items from your order and understand how frustrating this situation must be.
Could you please share the requested order details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update as soon as possible.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
The straps on the shoes are too short
The straps on the shoes are too short, this is the disadvantage of online shopping. This has been a problem with KG shies on and off for years.
November 15, 2025
Unprompted review
Reply from Kurt Geiger
Hi Deb,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the fit of the straps did not meet your expectations, and we understand how disappointing this can be, especially when shopping online.
Could you please share the requested order details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
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