Lacc Reviews 2

Laserjet printer arrived broken. Could not return without paying a %30 restocking fee.

I was fooled by good reviews on Amazon.com. I have no idea how they got them. Stay FAR away from this company.

I ordered a refurbished HP Laserjet P2015 with a 3-year extended warranty plan for a local business. The printer arrived. I delivered and installed it. It printed out a single Windows test page and then totally ceased to function at all. I tried installing it on two separate machines with similar results on both. Each time the printer was turned on, random error LEDs would come on...it was obviously broken.

I requested an RMA from lacc.com. They sent me an email stating that they would repair or replace it if I sent it back to them at my expense. I sent an email back stating that I would rather just get a refund since it was very inconvenient shipping the printer all the way back to the East Coast and only hoping it would work when it came back.

They replied stating that a %30 restocking fee would be charged for returning the defective item.

I ordered a 4250 printer. It came damaged (not from fedex). After many emails to customer service, they said I would need to return everything back in the original box and I would get a refund. Fedex picked up the box, and I heard nothing from customer service for weeks. I finally filed a chargeback (which the credit card company rulled in my favor) and a month later, LACC sent me another crappy printer. I emailed them for a label to return the printer, but have got the run around for weeks. This company is a mess. If you have to return something, just post a charge back, and return the item. Don't wait for them to return the item.