OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... See more
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Review summary
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Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more
Company replied
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more
Company replied
I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the br... See more
Company replied
Company details
Written by the company
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
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4.8
Excellent
403 reviews
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Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
I have also said that I had many…
I have also said that I had many problems with brooches but I am glad for your gifts Thanks
June 27, 2025
Reply from Laines London
Hello Martine, Please get in touch and we can assist you with any issues you may have faced.
Kind Regards
Chantelle
Really helpful customer service when my…
Really helpful customer service when my parcel didn’t arrive.
June 25, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Great slippers
Great slippers , just bought my 2nd pair for our 2nd daughter’s 40th birthday
Lovely quality , a bit more money than I would usually pay for a pair of slippers but the novelty of the 40 badges ( 1st daughter ) and dog mum badges are a real good prezzie idea for them .
Love the packaging .
June 22, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Great Service & Comfy Slides
Super responsive, they had run out of stock of slippers in the size I had ordered. I missed the email as it went to junk and when I contacted them and told them I really needed them for a special occasion they sent them out next day! All in all really ensured the bridal party had ultimate comfort on my wedding morning.
Jess
June 15, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Another Home Run!…
Cannot say enough good things about this company! Everything! Quality, unique and of course fashionable items stand out from others. Packaging and delivery also are 5 star. Im a regular customer and also, unlike other high end fashion places, there are discounts offered being on their mailing list.
June 18, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Gave the "60" slippers to my best…
Gave the "60" slippers to my best friend and she LOVED them. They are true to size and adorable.
June 7, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
The product is amazing and I love the…
The product is amazing and I love the detail
So comfortable too, wear your slides all summer 🤗
June 15, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
What can i say other than what a great…
What can i say other than what a great company. I ordered a pair of Sandals, they came promptly. They came well packaged, beautifully presented in an organza bag. Free surprise gifts included too. The quality and comfort are amazing. Right away i placed another order and again same as above in all aspects. I have just placed my 3 order with them.
Customer services are lovely too.
I am not one to normally leave reviews but credit where credits us due in this case.
Highly recommend
July 3, 2025
Unprompted review
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Excellent Customer Service
I had been gifted some brooch slippers for my birthday and I contacted Laines to ask if I could buy replacement beads on one of the brooches, as I was aware I didn't have proof of purchase for them. I sent over a picture to show which beads I needed to replace, they quickly responded and instead offered me a full replacement brooch with no charge at all!
July 1, 2025
Unprompted review
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Prompt service & delivery as always and…
Prompt service & delivery as always and adored free/complimentary mystery gift thank you
June 7, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Amazing products as always
Amazing products as always and the little gifts you put in are always welcome. My addiction to Laines London is now well and truly out of control!
June 7, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Fantastic customer service & products…
The customer service I have recieved from Laines London has been exceptional!
Super quick responses, really helpful & of course wonderful products!
June 9, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Excellent all round
Excellent quality items and excellent service I would definitely recommend
June 4, 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Good afternoon, and thank you for your feedback.
We’d like to clarify that the item you purchased is a bespoke piece, and as clearly stated on our website, bespoke items are non-refundable and not eligible for exchange. We also encourage all customers to consult our detailed size guide prior to ordering and to contact us directly with any questions regarding sizing to ensure complete confidence before making a purchase.
We’re genuinely sorry to hear that you are disappointed with your experience and feel the quality did not meet your expectations. We take great pride in the craftsmanship of our products and strive to ensure a high standard, which is reflected in the positive feedback we regularly receive from our customers.
Kind regards,
Chantelle
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