OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... See more
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I needed a unique gift for a friends 40th and Laines delivered the most beautiful plush, glam slippers all the way to Australia. Prompt delivery and packaged so beautifully I simply removed the addres... See more
Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more
Company replied
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more
Company replied
Company details
Written by the company
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
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4.8
Excellent
400 reviews
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One of the best customer service experiences EVER! …
One of the best customer service experiences I’ve ever had! I wanted a pair of ‘bespoke’ slippers and Chantelle made the process so easy. I had the slippers delivered in a matter of days and they were better than I imagined. Stunning quality. I ABSOLUTELY LOVE THEM!!!! Thank you again Chantelle. I wish you every success.
October 18, 2025
Reply from Laines London
Thank You so much :)
Quick service
How quick my slippers came even though I requested the broach to been sewn on.
October 19, 2025
Reply from Laines London
Thank You so much :)
So happy to have found you
I have been dealing with Chantelle at Laines for my items, slippers, a cape and bag. The communicaiton has been fantastic, quick, professional but friendly and engaging. Just that process gave me a huge amount of confidence in the brand.
The items arrived yesterday and i couldn't be happier, so much so I am going to place another order for friends and family Christmas presents.
October 25, 2025
Unprompted review
Reply from Laines London
Thank You so much :)
Exquisite - just so beautiful.
I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the brooches are stunning. Every little detail is just exquisite. Can’t wait to give them to my friends. I highly recommend Laines. Thank you.
October 15, 2025
Reply from Laines London
Thank You so much :)
These are the best slippers!
customer service helped me out right away when I needed the shipping address changed because it was a gift for my sister! I LOVE these slippers and so does she now that she got a pair!
October 6, 2025
Reply from Laines London
Thank You so much :)
This is my second pair and was lucky…
This is my second pair and was lucky enough to get them in the sale… pink with black panthers- I love them. I’m still wearing my older ones (black with jellyfish!) so these are going away for when I need them as the old ones are still so sturdy and pretty!
October 10, 2025
Reply from Laines London
Thank You so much :)
Got my item so much quicker than expected!
Got my item so much quicker than i expected! My slippers are the best quality and the brooches are so beautifully made! I had no reason to contact the company so I can’t review their customer service. Highly recommend buying from Laines London
July 27, 2025
Reply from Laines London
Thank You so much :)
Reply from Laines London
Thank You so much :)
F/O slippers are perfect!
I was excited to get these for a bestie's birthday- they are perfect! Actually very pretty and comfortable. Size was great. The shipping was a bit wonky to the US, the address I input for the order did not translate well to the DHL delivery and it ended up delayed for several days. Other than that SUPER HAPPY with the purchase!
September 29, 2025
Reply from Laines London
Thank You so much :)
Perfect product and fast shipping
Great product — it never disappoints. And the communication around shipping coupled with the lightning fast shipping makes it wonderful to shop direct.
October 3, 2025
Reply from Laines London
Thank You so much :)
Reply from Laines London
Thank You so much :)
Great choices free shipping and fast…
Great choices free shipping and fast delivery.
Beautiful beaded options.
October 3, 2025
Reply from Laines London
Thank You so much :)
Beautiful products- the only slippers…
Beautiful products- the only slippers the recipient will wear. Speedy delivery too.
September 27, 2025
Reply from Laines London
Thank You so much :)
Beautiful product and beautifully…
Beautiful product and beautifully packaged thanks
September 23, 2025
Reply from Laines London
Thank You so much :)
Absolutely beautiful
Absolutely beautiful. They are a present for my daughter - I know she will love them.
September 26, 2025
Reply from Laines London
Thank You so much :)
Reply from Laines London
Thank You for your lovely feedback - it is greatly appreciated
I've bought four pairs of slippers and…
I've bought four pairs of slippers and my last order which was two pairs I didn't get any badges and they are both going to be christmas pressies
September 27, 2025
Reply from Laines London
Hello Dawn,
As mentioned in our previous email correspondence, you have received exactly what was ordered from our website. We offer a wide variety of slipper styles, and not all of them include brooches. The pairs you selected are not shown with brooches, nor does the product description indicate that they come with any.
As previously stated, if you would like to return the unworn slippers for a full refund so that you can reorder a pair that does include brooches, we would be more than happy to assist you with that process.
Additionally, please note that we have, in the past, offered free gifts with certain orders — sometimes including a set of brooches. However, that promotion ended on September 1st, which may be the reason for the confusion.
Kind Regards
Chantelle
Slippers
Quality nit as good as i thought it be and packaging needs sorting out bought these fir presents the mesh bags shouid be same color as slipper and expected my two pairs to come in own box iv now got to find boxes for slippers make them look like a good present
September 26, 2025
Reply from Laines London
We’re sorry to hear you were disappointed with the complimentary organza bags.
These are provided in our signature brand colours, and unfortunately, we’re unable to offer a variety of colour options for our packaging at this time.
Our slippers are shipped in strong, durable boxes designed to protect them during transit. We do not use individual shoe boxes, as this helps us keep costs down and pass those savings on to our customers. We include full details about our packaging on our website to ensure transparency, but we’re sorry if this was missed.
We currently don’t offer gift packaging as standard, but we truly appreciate your feedback and will definitely consider offering gift boxes as an optional extra in the future.
Thank you again for your order and for taking the time to share your thoughts.
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