Lancel Reviews 197

I loved my visit to Lancel. The place was beautiful, thé sales lady gave me thé appropriate pièce Of Advise to find à New bag, sunglasses And à belt . Exactly What I was Looking for: Classic model but with fancy Colors And trendy texture ! Big choice Also! I could have bought everything but had to limit myself. I really recommed to discover or re-discover LANCEL And its collections, for both women And men !

I should start by saying that this review is primarily relevant to buyers who live in the U.S.
Two reasons why I will not buy from the U.S. website of Lancel directly again:
1. Prices do not include any taxes. Given the price point, your package (it comes from France) will almost certainly be stopped at the border by U.S customs and if so you will be required to pay customs duties and fees. In my case, that was $92 for a $820 purse. There are distributors of Lancel (granted not many) who specifically state that import duties are included and yet they charge the same price as Lancel.
2. Lancel does not offer free returns and products must be returned back to France. They do not propose shipping labels for a fee either. Shipping international is quite expensive. And with tracking, it gets worse...

On the quality of the product:
I bought the small bucket bag in (beautiful) tan color. I returned because the leather was stiff as cardboard. It was so stiff I could not pull the strings and close the bag to keep contents safe. To be able to close with just strings, the leather would have to be supple enough to "fold".

On the customer service: they were fast responding to my emails and i got my refund quickly also. Not complaint there.

I purchased a Lancel bag less than two months ago, marking my first encounter with the brand. The salesperson assured me it was a high-quality product, but it turned out to be my first and last experience with Lancel. Unfortunately, it was a disappointment on multiple levels.

The quality was abysmal. After using the bag no more than 3-4 times, the lettering began to peel off, and the stitching came undone. I was shocked that a product priced at $700 could be so poorly made. Equally frustrating was the company's response when I reported the issue. Because I didn’t keep the receipt, they outright refused to address the defect. Nowhere on their website did I see a clear statement that proof of purchase was required for such matters.

For a brand positioning itself as a luxury label, this lack of accountability is unacceptable. It’s baffling that they wouldn’t stand behind their product at such a premium price point. This experience has taught me the importance of thoroughly researching a company before purchasing, reading reviews, and not blindly trusting a salesperson’s pitch (though that last one should’ve been obvious).

Lancel’s product quality is subpar, and their approach to customer complaints is equally poor. If you want to avoid being disappointed and overcharged like I was, I’d recommend looking elsewhere. There are plenty of reputable brands offering far superior products. Lancel, unfortunately, is not one of them.

I purchased a bucket bag about 15 years ago and rarely used it - it was a special occasion type piece. Loved the purse but recently the leather started “shedding” - meaning the leather seemed to have a stamped design and these small dots started falling off leaving a gray looking color on the purse. Would not spend the money on this brand again. Was purchased at a Lancel store in Tampa, Florida.

Awful service. I bought a bag at a Black Friday price, Lancel provided tracking, but never gave the bag to DHL. I was trying to contact them for many times through e-mail, but they respond once in a week. They never shipped the bag and offered a refund. I explained that I bought an item at a discounted price and I want to receive it - the bag is still available on their website.
No response within a week. Awful, will never buy again here.

I use to buy Lancel products for my partner at the time and my mother as they loved their Lancel handbags.
I went to buy for about a thousand euro a limited edition bag at the Opera boutique (which has models or had models that most other of their shops don’t have) in Paris and it was a pleasant visit. However it turned sour when payment was made which went through but about three minutes later their machine came back with an error on the transaction on their system and they could not honour the sale for an unknown reason which I understand was not in the doing of the salesperson but of the French Banque! (Fifty fifty chance of it going wrong but that week or so the fifties made a hundred at Lancel)
Being a British Sterling Pound card and account it was easy to see that the money was pending and the amount was held by my bank to honour payment.
We went back to the UK the next day and after a few days the money was deducted even though it should not have....well!! je ne sais pas pourquoi! by La French Banque Lancel.
Quick Call and it was confirmed that the money was being refunded by the bank which it did a few days later.
Anyway she wanted the beautiful french bag, so I made a call (in french) to the Opera boutique, Had a chat with one of the managers at the time and she was much ‘helpful' until I said to her just before giving my bank details that I suffered about £40 loss in the transaction the week earlier or so because of the currency exchange after their bank mishaps, so I would expect gesture from them by them covering for delivery cost (which were about €40 at the time). The phone went dead. I phoned back thinking of some error or technical issue. A saleswoman answered and said she would pass me over to the lady. She went upstairs with the phone saying it was me and to my surprise I heard the lady saying "I don’t wanna speak to Monsieur he has asked for us to pay for the delivery charge", the poor young lass I could hear thought for a second what can I say to the lad on the phone now but to add insult to injury once she realised that I heard every single word her boss had said. She hung up like that old thing did 5 min before.
I complained to them and their parent company ( at the time) but excuses and denial were more of their virtues than good customer service.
We were so shocked that the partner (at the time) stopped using and started selling her Lancel bags and co so did my mother.
I've never, they've never along with friends ever bought or set foot into one of their shops again.
I get better service from Tesco