I like the sizing. I’m petite so I appreciate the shorter leg versions on trousers, skirts and dresses. Also your pricing is reasonable and delivery is fine . I don’t think your colours are as good... See more
Company replied
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Review summary
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Great telephone support when I was having problems getting online. Plus really helpful advice on what size to choose for an item. The team member advised a size smaller and she was right. If you ar... See more
Company replied
Quick delivery as always. I bought two items, very pleased with one. Returning one as didn't like colour. But that process was good too. Always impressed with Land's End clothes, customer service, and... See more
Company replied
I bought all my cool summer essentials from the Lands’end brand. I love cool summer fabrics but am not a great fan of linen, although it’s a very popular alternative. To my surprise I found floaty ski... See more
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Company details
- Clothing Store
- Men's Clothing Store
- Outerwear Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
60K reviews
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Great service and product
Great service and product. I made a mistake when purchasing (tried to use my phone but it always re-sets every application when navigated away from)so had to contact the company. They were easy to contact and the conversation was with someone who spoke native English ( no prejudice intended but sometimes these days communication is not easy over the phone). Quality product packaged and posted in good order.
September 15, 2026
Reply from Lands' End Europe ltd
Hello Mr Anderson,
We're so glad to hear that our customer service team was able to assist you efficiently with your purchase! It's wonderful to know that you found our product quality and packaging to your satisfaction.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Reply from Lands' End Europe ltd
Thank you for your lovely review.
We're pleased to hear that you've found our product descriptions honest, our sizing reliable, and our items to be of good quality.
Thank you for taking the time to share your feedback. We truly appreciate your confidence in Lands' End and look forward to welcoming you back again soon.
Julia
Customer Service Team
Very nice quality.Lovely fabric.
September 15, 2026
Reply from Lands' End Europe ltd
Thank you for your review!
We're pleased to hear that you're enjoying the Women's Wool Touch Pear Button Cardigan. It's great to know that you're impressed with the quality and love the feel of the fabric.
Thank you for taking the time to share your feedback. We hope you continue to enjoy wearing your cardigan and look forward to welcoming you back again soon.
Julia
Customer Service Team
Excellent quality product and quick…
Excellent quality product and quick delivery which is what I expect from Lands' End. I am a long term customer
September 9, 2026
Reply from Lands' End Europe ltd
Thank you for your review.
We're pleased to hear that you're happy with the quality of the Women's Anyweather Fleece Jacket and that your order arrived quickly. It's especially rewarding to receive such positive feedback from a long-standing Lands' End customer.
Thank you for your continued loyalty and for taking the time to share your experience. We hope you continue to enjoy your jacket and look forward to welcoming you back again soon.
Julia
Customer Service Team
Good communication
Fast delivery. When I needed to return items, no problem, quick refund.
September 15, 2026
Reply from Lands' End Europe ltd
Thank you for your review.
We're delighted to hear that you experienced fast delivery and a smooth, quick refund process for your return. Thank you for sharing your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Easy to order I always use the…
Easy to order I always use the telephone and it is good to talk to a real person who are very helpful.
Good and reliable delivery service
September 9, 2026
Reply from Lands' End Europe ltd
Thank you for your lovely review!
We're pleased to hear that you find our ordering process easy to use and that you enjoy speaking with our Customer Services team. It's great to know that you've found our advisors helpful and that you value being able to talk to a real person.
We're also delighted that you've been happy with our delivery service and found it reliable.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again soon.
Julia
Customer Service Team
I purchased a Mac and a fleece
I purchased a Mac and a fleece, both prefect fit and the delivery was fast . Brilliant . Also the lady who took my call was really helpful with the sizing .
September 9, 2026
Reply from Lands' End Europe ltd
Thank you for your great review!
We're so pleased to hear that both your Mac and fleece were a perfect fit and that delivery was fast. It's wonderful that our colleague was so helpful with the sizing.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Can recommend the fleece lined leggings
The fleece lined leggings are great and (unlike more tailored clothes I have ordered from Lands End) actually as big as they claimed to be. Really warm for sitting outside and working at home.
Arrived promptly, all good.
September 9, 2026
Reply from Lands' End Europe ltd
Hi Anne-Marie,
Thank you for your review!
We're so pleased to hear you find the fleece-lined leggings great and that they are as described! It's wonderful that they keep you warm while sitting outside and working from home, and that they arrived promptly.
Julia, Lands' End Europe ltd
Lovely tote bag… sent for 2 for Xmas…
Lovely tote bag… sent for 2 for Xmas presents
September 15, 2026
Reply from Lands' End Europe ltd
Thank you for your great review!
We're pleased to hear that you love the tote bag. It's wonderful to know that you were so impressed with it that you've purchased two as Christmas presents.
Thank you for taking the time to share your feedback. We hope the recipients will be just as delighted with their gifts, and we look forward to welcoming you back again soon.
Julia
Customer Service Team
The usual prompt delivery of well made…
The usual prompt delivery of well made comfortable clothes.
September 15, 2026
Reply from Lands' End Europe ltd
Hello Ian,
We appreciate your positive feedback! We're so happy to hear that you consistently receive prompt delivery of well-made and comfortable clothing. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
I have been buying clothes from Lands…
I have been buying clothes from Lands End on and off for years. I especially rate their linen and cotton ones. I can match up the colours perfectly. I do find their price structure is different now but mainly I wait for discounts offered. Sizing sometimes is difficult to judge but the reviews are very helpful. Delivery and Returns by Evri work for me very well. I seldom have to return an item.
I will continue to use Lands End in the future.
September 9, 2026
Reply from Lands' End Europe ltd
We are so pleased to hear that you've been a long-time customer and that our linen and cotton items, in particular, have met your expectations for quality and colour matching. We appreciate your understanding regarding our pricing structure and are glad our customer reviews have been helpful with sizing. It's wonderful to know that our delivery and returns process has worked well for you.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Excellent and quick service from Lands'…
Excellent and quick service from Lands' End.
September 14, 2026
Reply from Lands' End Europe ltd
We are so pleased to hear that you experienced excellent and quick service. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Merino immediately shrunk on washing at…
Merino immediately shrunk on washing at 30oC, unlike all my other merino jumpers which tolerate this.
September 9, 2026
Reply from Lands' End Europe ltd
We're sorry to hear our merino jumper shrunk after washing. We understand this is frustrating, especially when your other items have been fine. We are looking into this.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Great PJs very warm n cosy and a great…
Great PJs very warm n cosy and a great fit. The quality is very good
September 9, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that your PJs are warm, cosy, a great fit, and that you're happy with the good quality. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Long wait for call back
Did not wish to order on line, have been customer for many years and felt my custom not valued. Guess I will have to review future custom
September 9, 2026
Reply from Lands' End Europe ltd
We appreciate you sharing your feedback. We understand your preference for traditional ordering and regret that our call back service caused frustration. We value your long-standing custom and are reviewing our processes to ensure all customers feel valued.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We are so happy you found our product great and that it arrived on time. Thank you for your review.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We are so happy you found our product great and that it arrived on time. Thank you for your review.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Denim barrel jeans
I ordered three pairs of jeans before actually getting a pair that fitted.
Due to the online site going from US sizes to UK sizes it was difficult to actually get a good fitting
Customer service were good though and refunded my postage.
September 9, 2026
Reply from Lands' End Europe ltd
We appreciate you sharing your experience with us. We understand how frustrating it can be to navigate different sizing conventions when shopping online, and we regret the inconvenience this caused in finding the right fit. We are, however, glad to hear that our customer service team was able to assist with the postage refund. We are always working to improve our sizing guidance to make online shopping easier for our customers.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
The wife loves her new tops/jacket
The wife loves her new tops/jacket. All arrived very quickly - so could be used on holiday (not great planning on our part).
September 9, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear your wife loves her new tops and jacket! It's wonderful that they arrived quickly, just in time for your holiday.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Clothes very well made but too large
August 18, 2026
Reply from Lands' End Europe ltd
We appreciate your feedback on the quality of our clothes. We understand the sizing was an issue and we are always working to improve our fit.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
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