LASH BY MAYA Reviews 

1,241
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the product for its effectiveness, noting significant growth, length, and fullness in their lashes, often with visible improvements within weeks. Many people consider it highly effective and among the best serums they have used for lash enhancement. However, some customers noted significant issues with order fulfillment and delivery, experiencing prolonged waiting times and packages not arriving. A portion of people were dissatisfied with customer service, citing a lack of communication, unhelpful support, and transparency concerns. A few others reported the product did not deliver advertised results, some even experiencing allergic reactions or irritation.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product experiences, with many expressing satisfaction, stating that... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the product's... See more

Order

Clients share negative opinions on order, with many reporting significant delays and never receiving their... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting that their packages have not... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think it made a big difference, it does take time to see results but after a few weeks I love the results I’ve gotten.

Rated 4 out of 5 stars

I like the product a lot, and the delivery was amazing.


Company details

  1. #104 of 149 best companies in Health and Beauty Shop

Written by the company

Lash by Maya is a small business whose mission is to provide you with a solution to grow your eyelashes with the best possible result.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,241)

173 reviews in the last 12 months

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Rated 1 out of 5 stars

Do NOT make the same mistake as us

Do NOT make the same mistake as us. Stay away!!!
ZERO customer service. No return policy.
Shipping takes forever and the products are shipped from China - making me question the actual ingredients and whether it is wise to apply to any kind of skin....

December 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid this scam

I never received my order ! I contacted their support and they made excuses each time eventually saying that it was in transit , next thing it wasn’t . I have requested a refund . I doubt any of the good reviews here are true, go look at their social media page .. it’s an absolute scam . Lash by maya London?? Maybe lash by some dodgy factory in china.

December 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Where is my package?!

So I ordered my lash serum, like over a month ago, and it has still not come. Ive been writing to the company, but it just says my messages does not go through. Then I wrote to them on the actual website (and guess what?- no response). When I look at the shipping, it says my package has been RETUREND to China?!.
I feel like it's a total scam, which makes me a bit disappointed, because I was so exited for my lash serum- so I really hope that, they either send my lash serum soon or just refund my money, because I spend well over like 250 DKK to buy this lash serum.

November 24, 2025
Unprompted review
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Rated 1 out of 5 stars

I am sorry but the serum was bad for my…

I am sorry but the serum was bad for my lashes, at first I used it my lashes were constantly falling , I kept using it hoping it will stop, yet No, everyday I wake up to fallen lashes , even the small lashes would fall , and it did not add any length or thickness to my lashes , I wish I get a refund because I bought many bottles I had faith in this serum but turns it is bad for my eyes

September 29, 2025
Rated 4 out of 5 stars

Lash serum

I think it made a big difference, it does take time to see results but after a few weeks I love the results I’ve gotten.

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

This product worked great for me!

This product worked great for me!! I just bought my second lash serum. Other reviews were right that you need to be patient but consistency is key and you can see a difference in a couple of weeks, the product is great and grew my lashes and I love them! The business was very helpful in communication with me aswell as I did get confused about a few things, they were very kind and helpful, definitely recommend!!

July 6, 2025
Unprompted review
Rated 2 out of 5 stars

Because the first time I ordered a…

Because the first time I ordered a serum, it arrived quickly. On 25/9/2025, I ordered 2 serums and they have not arrived yet. It has been 29 days and I have not received anything. You were very late in delivering the shipment.

September 26, 2025
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Rated 1 out of 5 stars

I have been using it every night and…

I have been using it every night and morning for 1 month nearly and there’s no change not difference I still have no lashes I’m definitely thinking this was not a good purchase in my own opinion just not for me.

September 26, 2025
LASH BY MAYA logo

Reply from LASH BY MAYA

Hi Hannah
Thanks for your message I'm sorry you didn't got results yet but please know that results can really vary from person to person — some people start seeing a difference after 2 weeks, others after 4 or even 6 weeks.

It’s very important to keep applying the serum every night for at least 6 to 8 weeks to give it enough time to work properly. Stay consistent and patient — that’s the key!

So please continue to use it and let us know how it goes.

Team Lash by Maya

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