LASH BY MAYA Reviews 

1,241
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the product for its effectiveness, noting significant growth, length, and fullness in their lashes, often with visible improvements within weeks. Many people consider it highly effective and among the best serums they have used for lash enhancement. However, some customers noted significant issues with order fulfillment and delivery, experiencing prolonged waiting times and packages not arriving. A portion of people were dissatisfied with customer service, citing a lack of communication, unhelpful support, and transparency concerns. A few others reported the product did not deliver advertised results, some even experiencing allergic reactions or irritation.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product experiences, with many expressing satisfaction, stating that... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the product's... See more

Order

Clients share negative opinions on order, with many reporting significant delays and never receiving their... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting that their packages have not... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think it made a big difference, it does take time to see results but after a few weeks I love the results I’ve gotten.

Rated 4 out of 5 stars

I like the product a lot, and the delivery was amazing.


Company details

  1. #104 of 149 best companies in Health and Beauty Shop

Written by the company

Lash by Maya is a small business whose mission is to provide you with a solution to grow your eyelashes with the best possible result.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,241)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My opinion

I was always putting mascara everyday and after my lashes start falling i tried a lot of lashes serume but it's irrited my eyes but then i discovered lashes by maya and my lashes start growing and i've love it

July 8, 2025
Advertisement
Rated 1 out of 5 stars

Extremely disappointing experience, misleading information and no customer support

I ordered an eyelash serum from Lash by Maya after hearing good things about it. Before ordering, I was told that the product was not sourced or shipped from China. However, my tracking clearly showed “Mainland China” as the shipment origin. When I asked the company about this, they insisted it was not from China, which directly contradicts what the tracking shows.

My friend, who recommended the serum, had an allergic reaction after using it for two weeks. Because of that, I asked to cancel my order and get a refund. At first they replied politely, but then they stopped responding completely, even after several follow-up emails.

It is very concerning to see this lack of transparency and customer service. I no longer trust the brand or their claims about product safety or origin.

I strongly advise others to think twice before ordering. If you do, make sure to pay with PayPal or another secure method, because getting honest answers or proper support from this company has been almost impossible.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Lash by Maya

So this is the 2nd review I've ever written, and bizarrely the both have to do with "cosmetics".

My daughters talked me into this product because it had such good reviews. I typically research all online businesses because of our last issue. This one I didn't. After a few days I tracked our products and found out they were coming from China. Based on the website I thought it was a small woman owned business. However, I just started doing some basic research because we are now 10 days out and our product has not arrived. What I found is that this it is not a local business, and possibly not even owned by "Carla" as the website states. On the legal page on the website I found the following: Lash by Maya shop is managed by:

GB TRADEPLUS LLC, a company headquartered at 1704 Llano St, Ste B-1311, Santa Fe, NM 87505, United States.

This is a shell company managed by a shell company that has over 432 other companies listed to the same address. So buyer beware.

Even if the product works as advertised, which based on the reviews I have now seen on here and other review sites, I have serious doubts. We will not purchase again.

October 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Honestly

Honestly, this product is amazing! I noticed a clear difference in the thickness and length of my lashes in a short time. Totally worth it 👌🏼✨

September 8, 2025
Rated 4 out of 5 stars

Professional Service

I wanted to cancel an order for the Lash serum and sent an email. I was impressed to receive a response in less than 2 hours, and my cancellation was handled immediately. Such a fast, helpful, and professional service – truly excellent! Highly recommend!

September 8, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Can give an allergic reaktion

It is a good serum and I did see a change, but i also got a really bad alergic reaktion where my eyelids got very dry, and I would get small wounds around my eyes. So if you are sensitive I wouldn’t recommend but otherwise it worked fine. My eyelids are better but they did hurt by just blinking and it it is still not fully gone even after a month.

May 24, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

15 days and still nothing

I'm Italian, and I ordered the serum 15 days ago, I tried to contact a whatsapp number provided by chat gbt but fake, the only available data is their email through which they respond with automatic sentences, generating even more doubts.I don't know what I can do, plese someone help me..

May 13, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Waste, dont buy

Delivery took ages but I was hopeful when it did finally arrive.
Ive given it more than a month and it has made no difference to my normal lashes..if anything theyre worse.
I normally use grandelash,uk lash but thought id try a cheaper alternative.
Dont waste your time and money..just buy the better ones.
GRANDELASH is 10/10,can make eyes a bit red.
Lilash is a 9/10,can make eyes itchy and give dark circles.
UKlash is an 8/10, can also make eyes itchy
Diablo 6/10
Sinsnlashes 5/10
Forchic 5/10

Ive tried them all and just thought it would be helpful to give you a heads up.

April 25, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look