I think it made a big difference, it does take time to see results but after a few weeks I love the results I’ve gotten.
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Company details
- #104 of 149 best companies in Health and Beauty Shop
Written by the company
Lash by Maya is a small business whose mission is to provide you with a solution to grow your eyelashes with the best possible result.
Contact info
1704 Llano St Ste, 87505, SANTA FE, United States
- +1 501-406-1204
- info@lashbymaya.com
- www.lashbymaya.com
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Replied to 36% of negative reviews
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My opinion
I was always putting mascara everyday and after my lashes start falling i tried a lot of lashes serume but it's irrited my eyes but then i discovered lashes by maya and my lashes start growing and i've love it
Extremely disappointing experience, misleading information and no customer support
I ordered an eyelash serum from Lash by Maya after hearing good things about it. Before ordering, I was told that the product was not sourced or shipped from China. However, my tracking clearly showed “Mainland China” as the shipment origin. When I asked the company about this, they insisted it was not from China, which directly contradicts what the tracking shows.
My friend, who recommended the serum, had an allergic reaction after using it for two weeks. Because of that, I asked to cancel my order and get a refund. At first they replied politely, but then they stopped responding completely, even after several follow-up emails.
It is very concerning to see this lack of transparency and customer service. I no longer trust the brand or their claims about product safety or origin.
I strongly advise others to think twice before ordering. If you do, make sure to pay with PayPal or another secure method, because getting honest answers or proper support from this company has been almost impossible.
Lash by Maya
So this is the 2nd review I've ever written, and bizarrely the both have to do with "cosmetics".
My daughters talked me into this product because it had such good reviews. I typically research all online businesses because of our last issue. This one I didn't. After a few days I tracked our products and found out they were coming from China. Based on the website I thought it was a small woman owned business. However, I just started doing some basic research because we are now 10 days out and our product has not arrived. What I found is that this it is not a local business, and possibly not even owned by "Carla" as the website states. On the legal page on the website I found the following: Lash by Maya shop is managed by:
GB TRADEPLUS LLC, a company headquartered at 1704 Llano St, Ste B-1311, Santa Fe, NM 87505, United States.
This is a shell company managed by a shell company that has over 432 other companies listed to the same address. So buyer beware.
Even if the product works as advertised, which based on the reviews I have now seen on here and other review sites, I have serious doubts. We will not purchase again.
Delay delivery with the shipment
Delay delivery with the shipment, I have been waiting the arrived for two months
Honestly
Honestly, this product is amazing! I noticed a clear difference in the thickness and length of my lashes in a short time. Totally worth it 👌🏼✨
The Product was good but..
The Product was good, I paid but the amount of items was incomplete and there is no responsibility whatsoever.
You don't have to buy it every month
It helped. My lashes grow and are strong. But I don't want to order every month
Professional Service
I wanted to cancel an order for the Lash serum and sent an email. I was impressed to receive a response in less than 2 hours, and my cancellation was handled immediately. Such a fast, helpful, and professional service – truly excellent! Highly recommend!
I haven't received the items yet it's…
I haven't received the items yet it's been a month now. I want my money back!!! It said shipping 5-8 days but in my case. IT'S BEEN A MONTHS. And i used a PREMIUM DELIVERY!!
I don’t know why but I didn’t see any…
My eyelashes have not improved. I don't know why but I haven't seen any change in my eyelashes. It's been a month and a half since I started using this product but still nothing has changed.
It took a while to arrive but after a…
It took a while to arrive but after a few days of using and no mascara I already feel like my lashes are healthier ⭐️
Can give an allergic reaktion
It is a good serum and I did see a change, but i also got a really bad alergic reaktion where my eyelids got very dry, and I would get small wounds around my eyes. So if you are sensitive I wouldn’t recommend but otherwise it worked fine. My eyelids are better but they did hurt by just blinking and it it is still not fully gone even after a month.
I Never received order, disappointed with customer service
I never received my packet
15 days and still nothing
I'm Italian, and I ordered the serum 15 days ago, I tried to contact a whatsapp number provided by chat gbt but fake, the only available data is their email through which they respond with automatic sentences, generating even more doubts.I don't know what I can do, plese someone help me..
I'm not a bot and umm I dunno if It…
I'm not a bot and umm I dunno if It actually works I'm scared :( Because I'm gonna waste a bunch of money on something that doesn't work
i haven’t received anything
Waste, dont buy
Delivery took ages but I was hopeful when it did finally arrive.
Ive given it more than a month and it has made no difference to my normal lashes..if anything theyre worse.
I normally use grandelash,uk lash but thought id try a cheaper alternative.
Dont waste your time and money..just buy the better ones.
GRANDELASH is 10/10,can make eyes a bit red.
Lilash is a 9/10,can make eyes itchy and give dark circles.
UKlash is an 8/10, can also make eyes itchy
Diablo 6/10
Sinsnlashes 5/10
Forchic 5/10
Ive tried them all and just thought it would be helpful to give you a heads up.
Very good delivery is fast
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