lastminute.co.il Reviews 

They charged me, I did not receive the flight, and there was no one to speak to.

I booked a flight through lastminute.co.il, the flight got canceled without any prior notice from them. I’ve sent 5 emails asking for refund and made multiple phone calls to their customer service, but they’ve completely ignored me – no replies, no callbacks, nothing. It’s like they’ve just disappeared with my money. This is unacceptable for a company that’s supposed to handle travel bookings reliably.
From what I’ve gathered, this isn’t an isolat

A disastrous experience, avoid at all costs!

Despite the seemingly attractive prices, lasminute.co.il is a complete disaster when it comes to customer service. Once you’ve made your payment, communication becomes virtually impossible: no replies to emails, no working phone number, and absolutely no way to reach a real person. You're left completely on your own.

Even worse, you receive automated messages saying that “flights from Israel are canceled” – with no clear explanation, no updates, and no help. And when the flight is confirmed, tickets are only sent 48 hours before departure, leaving you in total uncertainty until the last minute.

This lack of transparency and professionalism is unacceptable. I strongly advise against booking anything through this website. A service this unreliable simply doesn’t deserve anyone’s trust

bought 3 ticket from this website on May, paid 6400 shekels for my order, and from this day until today have not got my e-tickets, no answer on any platform (telephone, email, contact via website), they sent me a reservation with the wrong number and i belive there is no tickets at all! i am sending a formal complaint to the Israeli costumer council about this website. it has a lot of complains from costumers. absolutely fraud.

Its now 4 hours befor i have to go to the airport and havent got the tickets yet. Sent them few mails and notes in their site cinse 4 fays ago but no answer.
No answer in the mail/site/phone... like they all went to sleep the all week. Save yoursellf the presure and nervs. Pay fee more euros and buy a ticket from a feal company !

We ordered flight tickets. After a week or so I got notification that the tickets had arrived but they were only for the return flight and were authentic tickets from the airline . I got no reply to enquiries regarding the outgoing flight. Eventually I found the outgoing tickets but they were from ISSTA travel agency. When we got to the airport we were told that our flight had been cancelled and that there were no available seats on the replacement flight. Our return tickets are still valid but there is nobody to talk to about cancelling them and getting a refund.
Keep away from this company like the plague.

Update: In all fairness I just erased my negative review and gave them 3 stars. All is well that ends well. This is my experience: 4 tickets to NY from Israel were canceled, apparently due to the war with Iran. After emailing them daily with multiple emails and waiting many days for someone at the company to get back to me, someone finally did, re-routed the flight via Dubai at no extra cost. Moral of my experience- If you are looking for a travel agent that will get back to you timely with answers or an agent that answers telephone calls, I don’t think that you would want to deal with this business. I might have been better buying the tickets directly from the airline website, who knows, but again all is well that ends well.

Disgusting thieves beyond measure ignoring emails and not even informing me that my flights are cancelled! They dont answer emails or phone calls!! They might simply never refund me my money which is more than 460 dollars that they stole so far. Disgustingly enough, the airlines are syaing oh its their responsibility to give you back the refund! Disgusting austrian airlines lack of responsibility!!

They didn’t sent me the tickets for the flight and without having the option for early check in, my kids needed to sit in different seats.
This is pure not professional!!
I wouldn’t fly with them. And I’m advising people to do the same

My flight was cancelled by the airline and 2.5 months I'm still not able to get my money back. They don't have any phone number and won't reply my emails as well.

Worst company I have ever felt with. Customer service does not exist. If you will need to do any changes with your ticket it will be impossible as they will never answer the phone it is just a recording and they don’t answer back with email or website . Save your money and don’t use them

Only way to reach the company is the "Contact us" page in their website but they never relpy there!!
Watch out from this scam!

I bought a flight and I wanted to change the ticket as I paid more for it. I contacted them 4 days before my flight via email (there is no number to call) and got no answer. In the end my flight got cancelled and I still have no answer if I will get my money back or if I can change the ticket. Now the flight was cancelled and I'm lost what to do. Very bad customer service as you don't get any. I feel now that they just steal your money, NOT recommending to buy from here for nobody!!!

I got stuck in New York due to a connection that was suspended this year. I tried endlessly to get hold of the company. Doesn't really belong.

I provided a flexible flight ticket so that I could change the date of my return to Israel if I wanted to. Of course, this is a more expensive card. I contacted customer service 4 days before the original flight date to change the return to Israel but they did not answer despite endless inquiries. In the end, they came back the day before the flight and said that it is no longer possible to change, but only to buy a new ticket and they "will not charge" another change fee for the ticket. Stay away from this company and don't trust it.

Horrible experience!!! Beware!!!
NO customer service whatsoever.
To a point you are not sure if you even have a flight.
Disabled person in our group did not receive assistance she is entitled for by law because of their lack of service.
Stay away stay away stay away

They are good for selling flight tickets. If you need any service afterwards - forget about getting an answer. They got a contact us form on their website - I filled it, again and again - no one bother to reply, even after 1 month ! Maybe they have good prices - but if you need a service too - consider this.

I ordered a ticket and innocently wanted to add a suitcase while buying the ticket. They charged me $75 for it and for me. it was clear that this is the price the carrier will charge (or at least in the very recent range for example $5 or so)
to my big surprise, while checking in, the carrier themselfs charge $40 for the same suitcase and $60 for x2 suitcases like these (23kg)

that is absurd and also very wrong to deceive your clients into thinking a suitcase costs the same from them or from the carrier. simply a ripoff. never buy from this website again. I know I wont.

When I purchased the tickets, it was stated that I can cancel for fee.
I even paid more for the tickets for having this option.

When I wanted to execute the cancellation, it turned out that the fee is 100%… So no cancellation and no refund.

Their emails went directly to the junk mail. So it was very hard to communicate with them and they never accepted my explanations.

Also they rarely available on the phone, only at certain time and it take them a while to respond… very disappointing.

Horrible experience! I booked a flight throught them, my flight got cancelled and I'm trying to reach them for 2 months with no response!!! Email, telephone, NOTHING! Shame on them! My booking reference is: 167020. I will NEVER use their services again and I don't recommend to anyone! They are just awfull!