lastminute.com Reviews 

Resort hotel mainly German, small resort, great beach, cycling was fun and roads catered for cyclists

The hotel was noisy (people slamming doors most of the night)

The mattress was worn out (very soft and lumpy)

The shower tray was cracked

The shower curtain hung outside the shower tray resulting in a huge puddle on the floor

A grubby-looking rag rug in the bathroom by the toilet was a slip hazard as well as a potential health hazard

The communal area between the hotel rooms reeked of synthetic cannabis

Chipped paint added to the overwhelming bad feel

Needed a good night’s sleep, certainly didn’t get one!

The booking experience was great, the agent who handled our booking was very professional and supportive. The resort was fantastic. I can say the overall experience was amazing.

Excellent location, easy access to supermarkets, train and bus. Clean, prompt housekeeping.
Can improve vegetarian options in the restaurant

Dear TAP Air Portugal Customer Relations,

I am writing to submit a claim for compensation under EU Regulation 261/2004 regarding the disruption of our return flight.

Booking reference: YKTSVJ

Passengers:

Ghazalesadat Hosseini
Khaterehsadat Hosseini
Arman Seyed Aghamiri

Our round-trip tickets between Munich and Lisbon were booked together on 15 June 2026 under the above booking reference.

Our original return flight on 26 July 2026 was TP552, scheduled to depart at 08:35. Without our consent, we were rebooked to TP556, departing at 19:15, resulting in a delay of more than 10 hours compared with our original schedule.

On 19 July 2026, the day of our outbound flight, we received an email from TAP. However, this email did not clearly inform us that our original return flight had been cancelled or that the departure time had changed significantly. It only displayed the travel information, and there was no explicit notification drawing our attention to this major schedule change. As a result, we only discovered the change during online check-in.

This unexpected schedule change caused significant disruption to our travel plans and resulted in additional expenses.

Therefore, I kindly request:

Compensation for all three passengers under EU Regulation 261/2004, if applicable.
Reimbursement of the additional expenses incurred as a result of this schedule change. I can provide receipts and supporting documents upon request.
A written explanation of the reason for the cancellation of flight TP552 and the rebooking to TP556.

I would appreciate your prompt review of this claim and look forward to your response.

Kind regards,

Ghazalesadat Hosseini

Booking Reference: YKTSVJ

The pricing always goes up when you click to book. You show prices that are not accurate. Be transparent and tell customers they can pre-book seats free with the airline 48 hours before. Treat customers fairly and honour price deductions if they go down 24 hours after booking. Most companies price match up to 7 days later. Overall a poor service.

Realty simple to use

Booking a getaway can often feel like taking on a second job, but using lastminute.com proved to be a refreshingly efficient experience.

The platform’s ability to consolidate the entire itinerary into one intuitive interface made organizing the trip incredibly easy. Having the flights and accommodation secured in a single place saved a tremendous amount of time and hassle.

​The accommodation booked through the site completely exceeded expectations. The hotel was fantastic, offering excellent comfort at a highly reasonable price point. Finding a property that strikes the perfect balance between high quality and great value is always a win, and the platform certainly delivered on that front.
​When it came to the transit, it was truly a tale of two journeys. If there was one slight bump in an otherwise smooth trip, it was the outbound flight with Ryanair. The cabin crew appeared to have checked their cheerful dispositions in the cargo hold, and their rather surly demeanor provided an unexpected, albeit somewhat miserable, masterclass in stoicism at 30,000 feet.

Thankfully, the return leg with Easyjet was a complete contrast; the inbound crew was warm, friendly, and infinitely better, proving that service with a smile does still exist in the skies.
​Overall, this was an overwhelmingly positive experience. The sheer convenience of the booking process, combined with a stellar hotel and a highly pleasant flight home, far outweighed the brief encounter with Ryanair's unamused outward crew. I highly recommend lastminute.com for anyone looking to organize streamlined, well-priced travel arrangements.

Amazing family holiday – We will definitely come back at IBEROSTAR WAVES BOUGANVILLE PLAYA

We had a wonderful stay at Iberostar Waves Bouganville Playa. We were lucky to receive a room with an ocean view, and it was absolutely beautiful. The room was spacious enough for our family with one child, comfortable, and very well maintained.

The room was cleaned every day, and both the towels and bed linen were changed daily. Everything was spotless throughout our stay.

Although we booked the Half Board option, the hotel staff never made us feel any different from guests on other meal plans. Everyone was equally friendly, welcoming, and professional. That made us feel truly valued as guests. However, after seeing everything the hotel has to offer, we believe the All Inclusive package is definitely worth it, and next time we will choose that option.

The food was excellent. Meals were served buffet-style with a huge variety of fresh and delicious dishes. Every day there was a different selection of food, so it never felt repetitive. We especially liked that there were dishes inspired by different international cuisines, making it easy for everyone to find something they enjoyed, no matter where they were from. There was always plenty of choice, including fresh fruit, desserts, salads, seafood, meat, and vegetarian options.

Every evening there was different live entertainment, creating a lovely atmosphere for both adults and children. There was always something enjoyable to watch, making every night special.

The entire hotel staff deserves special thanks. Everyone was kind, smiling, and always willing to help. We especially appreciated the assistance with bringing our luggage from the car into the hotel when we arrived. Thank you so much for your kindness and excellent service!

The location is also perfect. Siam Park is only about a 10-minute walk away, and the marina, where you can join boat trips to see whales and dolphins, is also around a 10-minute walk from the hotel.

The hotel itself is modern, clean, beautifully maintained, and has fantastic pools, an amazing atmosphere, and excellent facilities. It is the perfect place for families as well as couples looking for a relaxing and enjoyable holiday.

Thank you to everyone at Iberostar Waves Bouganville Playa for making our vacation so memorable. We highly recommend this hotel and can’t wait to return!

it was easy and i got a good deal for my flight, was easy to book

Dreadful exerience with Last Minute. When travel goes wrong (and it happens) you need advice and support from your travel agent. Sadly this was non-existent for my daughter and I, stuck in JFK. We had to make our own arrangements and fully expected LM to step in to cover these costs. The poor customer service since returning to the UK has tried to pass this to the airline, despite us booking a package deal. We would not recommend LastMinute.com and have found that in reality they bring none of the travel agency benefits to your booking.

If I could score 0, I would. I will never use these scammers again! I booked a package holiday to Punta Cana for 2 adults and 2 children aged 6 and 10. I arrived at our booked hotel on the 25th July and when I went to check in the hotel, turns out last minute.com had only booked for 2 adults, one child (5yrs) and an infant. As infants are free, lastminute had paid the hotel for one child. I have spent the whole time including my birthday on the phone with lastminute. The hotel have spoken to them and emailed them the link to pay for the second child. I have also emailed them the link and did so whilst an agent was on the phone with me and all of a sudden their email did not work. I am still in the Dom Rep on the 30th July and lastminute have still not paid the hotel. It was their mistake and I have had this dark cloud over my head. Hotel have demanded payment from me but I have already paid for 2 children. During this process I had to repeat the issue to online chat agents over and over again. They don’t even understand written English so it is very frustrating. All they say it has been escalated and specialized team dealing but nothing has happened. Eventually I got some phone calls but again very poor English and lots of lying. At this very moment, despite being sent the link to pay by both myself and the hotel no payment has been made. I even asked them to send me the money and I’ll pay the hotel, they said they can’t do that! Yet they asked if I could pay and they’d reimburse me! How can I trust this. They are completely incompetent not only for they give incorrect booking but the age of the child they did pay for, they said was 5 when my kids are 6 and 10!!! Also they did not arrange my transfer from hotel to airport only airport to hotel and I paid for both directions! I urge anyone reading do not use this company. As I said whilst writing this they have still not paid the hotel!!

Website experience is good. Booking process is simple. Service is useful for credit and security with the right options selected.

No contact details to speak with them, life chat was redirecting me to a different companies

Location, easy to find, free parking.

The location of the hotel was amazing

Worst hotel ever and worst check in process and very very hard to find the address

Booking our trip to Nice was such an easy process. After deciding our destination it just required a visit to lastminute.com to find the right flights and accommodation all in one place.
The list of hotels was high quality and extensive, making it easy to pick the right one. We were perfectly located with great access to the main sights and highlights of the city.
Thr only small glitch was an error with the easy check-in we'd paid for not working properly. We were advised with plenty of time and had the cost refunded.

Everything was so easy.From the booking process to the airport and back again.Many thanks