Lavie Labs Reviews 

975
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

My experience with Rob, was outstanding. The reason Rob had called me was due to me cancelling my subscription. The reason I cancelled was because I had noticed redness around my t-zone and cheeks. R... See more

Rated 5 out of 5 stars

So happy to be a part of the Lavie family . I truly trust in all their products and am guided by Guy in choosing the essentials for my skin. I've tried many other expensive brands which have never e... See more

Company replied

Rated 1 out of 5 stars

Cold call. Started by suggesting products offered were medical grade. Am concerned of use of ‘medical grade’ terminology. Whilst it is not illegal, it can be misleading as it’s not legally defined or... See more

Company replied

Rated 5 out of 5 stars

I have tried so many other creams over the years, from top rated big brands, to viral K-beauty products and NOTHING ever had me repurchasing like I do with Matinika. From the silky texture when applyi... See more

Company replied

Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


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4.0

Great

TrustScore 4 out of 5

975 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(975)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

Received a call from Andrea

Received a call from Andrea, very knowledgeable and helped with a recommendation based on my dry skin around my nose.
Package arrived 48 hours later with the postie.
So far so good 👍🏽

June 2, 2026
Unprompted review
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Reply from Lavie Labs

We’re really pleased to hear that Andrea was able to help with a great recommendation for your dry skin. She’s fantastic at what she does, and we’re glad her advice hit the mark.
It’s also great that your package arrived so quickly (just 48 hours later!) and you’re already seeing positive results. Thank you for choosing us!
We hope you continue to love the products. If you need any further advice or recommendations, Andrea or the team are always happy to help.

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Rated 1 out of 5 stars

Scam avoid at all costs

Scam avoid at all costs
Offered me a free trial , I paid for postage now they have taken £44 out of my account.
No communication back obviously scamming loads of people
I didn't sign up for anything

May 28, 2026
Unprompted review
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Reply from Lavie Labs

I am terribly sorry you feel this way Louise. It was highlighted both on the call and in the welcome email that you are free to pause, cancel or ammend at any time by contacting us. I can see that our manager has reached out to you to resolve your concerns and I look forward to hearing how your experience has turned around.

Rated 5 out of 5 stars

LOVE Luxe Age Defying Formula

LOVE Luxe Age Defying Formula, have been using it for years. But very disappointed in the price hike. I can’t buy one jar for $49 dollars anymore..one jar cost $79. I have to buy two jars to get the $49 price. Which means I need to spend $100. That’s a lot for me. I will need to look for a different cream. I don’t know why you would do this.

June 16, 2026
Unprompted review
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Reply from Lavie Labs

I completely understand Pat, we are so glad for your long term love of the Matinika, please contact us directly at support@lavielabs.com and we would be happy to offer you a discount code as a loyal member of the family!

Rated 5 out of 5 stars

Annual Skin care purchase plan

I have to say that speaking to Guy regarding my annual purchase of 12 months of skin care is always a joy. He is very knowledgeable and steers me in the right direction on my choices.oh and the little extras in the box are always a surprise.

June 17, 2026
Unprompted review
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Reply from Lavie Labs

We are so glad that you are enjoying your journey with Guy, who doesnt love a cheeky surprise!

Rated 1 out of 5 stars

So there is no trace of your founder or…

Thank you for your reply
You have not dealt with the questions there is no trace of your founder at the stated university or any proof of education record there is nothing to support her existence even very few photos and AI says there is something wrong with them. As a company there is nothing wrong with a figure head for marketing but people should not be missled You have also ignored proof that you do cold call So I feel I have no choice but to raise my concerns with UK authorities there are Numerous complaints about people Not being told it's a subscription service.So there is no trace of your founder or her qualifications anywhere emails to you go without out reply
The photo suggests it's AI can you confirm they exist?and there is no trace of there qualifications either??
And you state you don't cold call people yet your current job advert on INDEED does list this as a job recruitment?? Also Sarah Lavie was struck off in April 2026 is this the same person
Again if anyone feels misled by this company report them I know I was.
Would be nice to get some insight

June 15, 2026
Unprompted review
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Reply from Lavie Labs

We take all feedback seriously and want to address the points you raised directly and transparently.
Sara Lavie is a real person and the founder of Lavie Labs. She has a background in biotechnology, You can find more about her story, qualifications, and our team directly on our official website at lavielabs.com (including the “Sara Story” page). We also maintain active professional profiles and company information across platforms like Instagram (@lavielabsofficial), Facebook, and LinkedIn. The images and content featured are of real team members and not AI-generated.
We are sorry if you have experienced delays in email responses. Please reach out again to support@lavielabs.com — our team monitors this inbox and aims to reply promptly. If you haven’t received a response, feel free to reference this review so we can prioritize and follow up personally.
Regarding outreach: While we do engage in outbound sales activities (including some cold calling as part of legitimate sales roles), our business model is built on repeat customers and long-term satisfaction, not one-off transactions. Customer enjoyment of our products and results is our top priority, which is why we focus heavily on quality training programs and ongoing support.
We are a fully operational company with transparent public information available online. If you have specific concerns, we encourage you to verify details via official sources or contact us directly for clarification.
We stand by the value of our programs and are here to help. If you feel anything was misrepresented during your brief attendance or have any questions about the full training, qualifications, or experience, please email support@lavielabs.com so we can assist you personally. We welcome the opportunity to provide more insight and address any misunderstandings.

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Rated 5 out of 5 stars

I don't treat myself very often as a…

I don't treat myself very often as a mom but this is the best decision Ive ever made. I started with a trial and am now using all the products. Don't be put off by the prices because they really do make things work for you. My skin has never looked better and I'm the most confident I've been in years. Thankyou Lavie Labs

June 1, 2026
Unprompted review
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Reply from Lavie Labs

We are really glad to hear that the team are looking out for you and that you are enjoying the products. This really is our favourite thing to hear!

Rated 5 out of 5 stars

I was a bit ( a lot) sceptical to say…

I was a bit ( a lot) sceptical to say the least. Never really known what I need or how to use. Busy middle aged mum that has never really had a skin care routine. Soap and shampoo kinda woman. Anyway, I'm totally hooked! The smell, the quality, the difference! They've sent me an idiots guide as to what and when to apply. It's my new routine. People have complemented me on my skin. I'm very pleased to write a review about me, not a household product. A Claire thing. Go me! The team are lovely, not pushy. Very knowledgeable and listen. Definitely keeping with this company. Thank you

June 13, 2026
Unprompted review
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Reply from Lavie Labs

Wow Claire! We are so glad to hear you are enjoying something for yourself and we are absolutely delighted to be on this journey with you!

Rated 5 out of 5 stars

Rob Chaizik and Lavie Labs

Spoke to Rob today because I didn't get the printout of my new daily routine in my box of products that was delivered yesterday. He is organising getting a printout sent out today. Rob is a lovely person to talk to and excellent at getting things sorted out quickly. Definitely a five star agent. ⭐⭐⭐⭐⭐

June 11, 2026
Unprompted review
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Reply from Lavie Labs

We are so glad to hear that you've had a great experience with Rob, we look forward to being a part of your journey for a long time to come.

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Rated 5 out of 5 stars

Talked with Guy for a while and he was…

Talked with Guy for a while and he was very helpful and knew a lot about the product so very pleased with the company and do like there product I’ve been using it for around a month now and my skins improved already X

June 10, 2026
Unprompted review
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Reply from Lavie Labs

We are so glad you are enjoying the products and are seeing improvements already! We look forward to working with you and having you as part of the family for a long time to come

Rated 1 out of 5 stars

TOTAL FRAUDS!

Do not trust this company they are complete frauds! They have sales agents using fake names to try & swindle people out of their money through a monthly subscription. Everything is fake from top to bottom including the customer testimonials on their website and their made up owner “Sarah Lavie”. Their products are grossly overpriced & will not get you the results you’re looking for. Not to be trusted !

June 10, 2026
Unprompted review
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Reply from Lavie Labs

I am terribly sorry you feel this way Jessica, we have been operating for 10 years and our business is built off the back of customers that enjoy our products and service and keep coming back. I can assure you that everything on our website including our founder is completely legitamate. You are welcome to email us directly with your concerns and we would be happy to discuss this with you.

Rated 1 out of 5 stars

SCAM !!!!

SCAM !!!!! Avoid at all costs
Called husbands phone saying i was filling a survey for skin care I couldn't remember. Next they wanted to send a sample but then needed my card details to pay for the postage then looked on Trust pilot and called the bank to cancel.

June 3, 2026
Unprompted review
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Reply from Lavie Labs

Good Morning, I am terribly sorry you feel this way. We reach out to our ladies this way as we are medical grade and can only send products out to qualifying people. We send out around £50 worth of products and only ask for a contribution towards quick delivery which is all made clear both on the call and in the welcome email. I would love to hear more about your experience so we can put this right, please email support@lavielabs.com and I look forward to resolving this.

Rated 5 out of 5 stars

Love it

I've been using the products for a good few years now and I absolutely love them. I have used other products a bit in-between but only because I have been bought them as a gift and I will never go more then 2 days without using Lavie Lab products. Aging isn't just about wrinkles, you go kind of go dull as well and then the melting starts, no one warns you about the melting (sagging) These products bring a glow back as well as reducing wrinkles and tightens the sagging. Seriously go for it, they are the best products that I have ever tried. The customer service is excellent and Guy is the best, he is just lovely. I am 56 and probably been using these since I was 50. I like to think I don't look 56, well I can do first thing in the morning but then I use the Eye serum, the Youth Bright Gel and then the Skin Immortality and Boom I don't look half bad. Oh and I no longer wear foundation since using these products. I feel you might not think this review is real as I am saying it is soooo good, but honestly I am a real person and I really do use these products everyday and they really are that good.

June 2, 2026
Unprompted review
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Reply from Lavie Labs

Wow Sally! Thank you so much for taking the time to leave us such an amazing review! We love working alongside you and are so glad you are seeing the benefits!

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Rated 1 out of 5 stars

Unauthorised payment taken by this company

I received a call from Ashley Walker from this company offering a free trial and I only had to pay the postage of £4.95 which I authorised and was told If I wanted more cream after the free trial I'd get it at a reduced price but if I didn't want it then that was fine. Today this company went ahead and took £44.90 from my bank account without my authorization so they have obviously saved my bank details and can take payments without my permission. I had no more phone calls asking if I'd tried the cream and if I wanted to go ahead with another month of the cream. I can only assume this company is a scam and I'm worried about them having my bank details and will now have to report this to my bank. Definitely not worth the hassle. Nothings ever free it seems.

June 1, 2026
Unprompted review
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Reply from Lavie Labs

I am terribly sorry you feel it wasn't made clear initially. It was confirmed both on the call and welcome email. I'm so glad Rob managed to get this resolved for you and we look forward to hearing how you get on with the products!

Rated 5 out of 5 stars

It was a real joy to speak with James…

It was a real joy to speak with James this morning,it was if I had known him for a long time! The trial products I received were amazing, and my skin has definitely improved and seems smoother. Very impressed with the personal service I received. James has set me up with a really good skin care routine.
Fiona C

May 28, 2026
Unprompted review
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Reply from Lavie Labs

Thank you for the kind feedback, we are so glad you enjoyed the benefits of our free trial offer and have gone on to a personalised routine with James. We are so glad to be working alongside you!

Rated 5 out of 5 stars

Having been using lavie face care…

Having been using lavie face care products for a while now . Face looks radiant feels amazing . My skin is sensitive I’ve had no reaction to the products. Delivered quickly

May 20, 2026
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Reply from Lavie Labs

Thankyou Nicole, we are really glad you are seeing the benefits of the products!

Rated 5 out of 5 stars

Above and beyond

Guy goes out of his way to find products that work for me and create a package that suits my needs. The products work and my skin looks great when I use them, what's not to like?!

May 27, 2026
Unprompted review
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Reply from Lavie Labs

Thank you so much for this lovely feedback! We are glad you are loving the products and that Guy is looking after you.

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Rated 5 out of 5 stars

Always helpful explains well about the…

Always helpful explains well about the different products get the goods really quick.

May 13, 2026
Unprompted review
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Reply from Lavie Labs

Hi Jill,

Thank you for your kind review. We are pleased to hear that you have found our team helpful and informative regarding our products, and that you are satisfied with the prompt delivery service. Your feedback is greatly appreciated and encourages us to continue providing the highest standard of customer care and service.

We look forward to assisting you again in the future.

Kind Regards,

Lavie Labs Customer Support Team

Rated 5 out of 5 stars

First class customer support

I have been in correspondence with Catriona McKay recently. I must say she has been top class in dealing with my problem, professional and kind.

May 20, 2026
Unprompted review
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Reply from Lavie Labs

Thank you for the lovely feedback, we are glad you had a great experience with Catriona. You know where we are if you need anything!

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