Lavie Labs Reviews 

975
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, noting significant improvements in skin texture, hydration, and overall appearance. Many found them luxurious, leaving skin softer, firmer, and more youthful. Reviewers frequently highlight the outstanding customer service, describing staff as helpful, knowledgeable, and providing personal support. However, some people were dissatisfied, citing misleading sales tactics where "free" trials led to unexpected subscriptions and charges. A few others also noted perceived low product quality and expressed unhappiness about packaging changes.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the creams for... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the products for making... See more

Staff

Customers consistently note positive experiences with staff, highlighting staff members for their helpfulness... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and responsive... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the personal and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues. Cat has been fantastic answering al... See more

Company replied

Rated 5 out of 5 stars

I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.0

Great

TrustScore 4 out of 5

975 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(975)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Lavie Labs

I highly recommend Lavie Labs! From the products to the customer care, they really are second to none. No hard sales pitch, just kind gentle understanding of women of a certain age and their needs. I started with the Matinika cream and the ou la la serum on a 30 day trial and I could feel the difference in my skin more or less straight away. For a woman of 49 who has always suffered with her skin, it was a great feeling, as I had been sceptical. I am now using the full range of products and already feeling even more of an improvement to the texture, condition & appearance of my skin. I've actually gone out without makeup yesterday and a friend said, you look well! That's never happened, people normally ask if I'm poorly if I haven't got a full face of makeup on.
My advice to anyone unsure of trying is to give the trial a go, you only pay the delivery and if you don't like the results you can cancel the subscription. I have all the full range and couldn't be happier. Give the guys a call, they are all just so lovely & helpful

March 2, 2026
Unprompted review
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Reply from Lavie Labs

Thank you so much for taking the time to write such a thoughtful review. We are really glad you have already seen the benefits of the free trial and we look forward to working with you on a personal basis going forward!

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Rated 5 out of 5 stars

Super quick delivery..

Super quick delivery..
Lovely moisturiser,woyjdnt use any other.

February 24, 2026
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Reply from Lavie Labs

We are really glad you are enjoying the Matinika! Thank you for your kind review.

Rated 1 out of 5 stars

Scam

I had a phone call this afternoon a man saying he was from lavie labs and that id showed interest in the website? Ive never heard of them he wanted to send me a sample of cream they do asked what skin type I had and said he would throw in a serum for me to try and sent me email which he then asked me to look at so I did he then went on to show me around website whilst on the phone to him so he said I will put both in the post for u but I would have to pay postage of 4.95 so I got my card and gave him details he then said the sample would last for 20 day to then see if I liked it and then this cream would be 44 pound to me as the rep is 59 pound I said I was happy to try and give feedback he then asked would this be something id keep up and I said yes cause I do keep up with my skin care so put phone down and had shower when I got out I looked at the email he sent and it had signed me up for a subscription that 44 pound would go out in 21 days I never signed up for subscription but I see this as a scam anyone in there right mind love to try free samples u can see for urself then if u like items or dont . This is very misleading and im going to look into this further . I emailed and got my 4.95 refunded hopefully they dont try taking anymore this is just a warning to everyone .

February 24, 2026
Unprompted review
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Reply from Lavie Labs

I am terribly sorry that you feel this way. The call has been listened to and it was confirmed that after the 21 day trial you would be charged the discounted rate however you are able to contact us to edit the plan at any time which you experienced first hand. I am very happy to see our customer service responded to you in an extremely timely manner and that your request to cancel was dealt with there and then.

Rated 4 out of 5 stars
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Reply from Lavie Labs

We are really glad you are enjoying your skincare journey with us, if there is anything we can do to to make your experience 5 stars please reach out to support@lavielabs.com

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Rated 5 out of 5 stars

Nice customer service agents excellent…

Nice customer service agents excellent face cream for hydration fair price for bulk buy with large discount

January 28, 2026
Unprompted review
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Reply from Lavie Labs

We are really glad you are being looked after, we look forward to being a part of your skincare routine for a long time to come.

Rated 5 out of 5 stars

Amazing products…

There products are amazing been with them for a few years now and wouldn't use anything else. Fast delivery.

January 20, 2026
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Reply from Lavie Labs

Thank you for the lovely review! We are really happy to be a part of your skincare journey.

Rated 5 out of 5 stars

I have loved using these products since 2020

I have been using these products since 2020, skin feels great, use the eye cream, exfoliating, and moisturiser. Customer service is high class and very responsive. Would definitely recommend Lavielabs 100%

January 21, 2026
Unprompted review
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Reply from Lavie Labs

Thank you for your kind words, We hope to be a part of your skincare journey for a long time to come!

Rated 5 out of 5 stars

I absolutely love the matinika cream

I absolutely love the matinika cream, I am 60 and have used for a couple years. So hydrating with multiple benefits. I've been told I look 10-15 years younger... thanks Lavie Labs!!
Great products!!!

January 17, 2026
Unprompted review
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Reply from Lavie Labs

Wow Maria! We love hearing about the compliments our ladies reiceve. We are greatful to be a part of your journey!

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Rated 5 out of 5 stars

I have only had really positive…

I have only had really positive experiences with Lavie Labs. I really love the cream and I was very fortunate to be sent a complimentary eye cream which felt great too. It’s not greasy and very light and nourishing, same as the face cream.

January 9, 2026
Unprompted review
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Reply from Lavie Labs

Thank you for your kind review, we are really glad you are enjoying the products and we are looking after you!

Rated 5 out of 5 stars

I'm now 85 and very active

I'm now 85 and very active. Your cream is really "age defying" My skin feels smooth and firm.

December 27, 2025
Unprompted review
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Reply from Lavie Labs

Wow! This is amazing to hear, thank you for the kind feedback!

Rated 1 out of 5 stars

False information

Cold called for a trial product use, accept it as who doesn't love a trial of a new product. Only to be scammed into a subscription. Thank goodness for bank notification or my debit orders would have bounced due to this really false representation. Tried to cancel at day 30 and very unhelpful and rude lady refused to refund! Read all the information or you will be scammed too! False

December 17, 2025
Unprompted review
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Reply from Lavie Labs

We are terribly sorry you feel this way. We aim for the upmost transparency with our customers. It was confirmed both on the call and in the welcome email that you would be charged after 30 days and you are free to pause or cancel at any point. Should you have cancelled within the trial period no charge would have occured.

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Rated 5 out of 5 stars

I love this Matinika moisturiser

I love this Matinika moisturiser. Today’s call from Rob was very helpful for me to carry on using it and to try other products. Rob was very patient and helpful. I can’t wait for my package to come to try the other products.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using these products for…

I have been using these products for over 6 months now and they are absolutely fantastic, so much so that I have switched my foundation to a lighter coverage because my skin has improved and I don't need the full coverage any more. When my products were running low I emailed them and within an hour Mitch was on the phone sorting out my new supply, the products are amazing and I can't praise Mitch highly enough, he is an absolute pleasure to talk to and he really goes above and beyond to look after his customers. Fantastic all round service and I can highly recommend Lavie Labs

December 16, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your kind review! We are so glad that you are enjoying the products and that Mitch is looking after you!

Rated 5 out of 5 stars

I love love love this product

I love love love this product. It makes my skin feel so soft and smooth. After using it for about a month, my facialist asked me what I’ve been doing different. I told her I tried this new cream and she says well whatever it is. keep using it. Thank you for making such a great product.

December 15, 2025
Unprompted review
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Reply from Lavie Labs

Wow this really is amazing to hear! We are glad you are enjoying the products and look forward to having you as part of the family for a long time to come!

Rated 1 out of 5 stars

Huge amounts sold to very vulnerable elderly mother

My elderly and very vulnerable mother was pressure sold boxes upon boxes of these products. Ive found years worth of it in her home. Upon asking her where it came from and why she had so much, her explanation made it clear she had been missold these due to her vulnerability. I've gone through her statements and can see they were taking £65+ from her per month for an extended period. Disgusting. Heartbreaking.

September 1, 2025
Unprompted review
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Reply from Lavie Labs

I am terribly sorry to hear about this, all of our team are trained on spotting vulnerability and we have none negotiable standards set in place. Please email support@lavielabs.com with your Mothers details and we will get this resolved as soon as possible.

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Rated 5 out of 5 stars

Thank you

Everything has been resolved. Thank you

November 10, 2025
Unprompted review
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Reply from Lavie Labs

We are terribly sorry for your experience. Both your account manager and customer service manager have been trying to contact you. That being said I am glad this is now resolved.

Rated 5 out of 5 stars

Amazing product

Easy to order quick delivery. Amazing product matinika skin never looked so good even get complements on how youthful skins look (can get a better complement at 59)

November 28, 2025
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Reply from Lavie Labs

Thank you so much for your kind review, we truly value you as a member of the family and we are so glad you are getting compliments!

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