My first hot tub was Lay Z Spa St Moritz, oh my days was in it twice a day, purchase was preloved. It needed replacing so I purchased the Lay Z Spa Grenade, brand new, huge slice of spoiling mys... See more
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Ordered a spa starter kit. Unfortunately, the postage was with Evri who rarely deliver to my postcode area. Lay-Z-Spa refunded me without a problem. The whole "I haven't received my order" to refund... See more
Company replied
It arrived promptly, my son put it up for me & I couldn't believe what an easy process it was, great design ! I've only been in it 3 times, which were bliss, as I can't get any Clearwater testing s... See more
Good delivery and product. But I cannot believe for the money there is not a small chemical pack to get you going, had to wait another few days after the spa delivery for chemicals to arrive. Shame as... See more
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Company details
About Lay-Z-Spa® UK
Written by the company
Lay-Z-Spa is the world’s first premium, inflatable hot tub and UK’s bestselling hot tub brand. With an ever-growing community of over 1 million customers enjoying a blissful spa experience in their very own home.
Lay-Z-Spa®
Written by the company
- Up to 2 years warranty
- All hot tubs purchased from one of our authorised retailers come with up to 2 years warranty as standard.
- Award winning construction & design
- We have won several awards for our range of premium inflatable hot tubs including T3 Best Buy, Real Homes Loves and UK Pool & Spa Awards.
- UK customer support
- A dedicated UK based Aftersales Support Team who will help with any enquiry or question you may have.
Our products
The most trusted, innovative range of premium inflatable hot tubs in the world, winning multiple awards.
With over a decade of advanced engineering innovations and experience, Lay-Z-Spa is the most energy efficient inflatable hot tub brand. All new Lay-Z-Spa hot tubs come with Freeze Shield™ as standard meaning you can enjoy your hot tub all year long. Also, with no tools required you can inflate most Lay-Z-Spa hot tubs in just 5 minutes. So you will be relaxing in your hot tub in no time.
Contact info
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, United Kingdom
- www.lay-z-spa.co.uk
3.7
Average
12K reviews
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Arrived on time perfect fit good price
July 23, 2026
May use AI-assist with repliesRead more
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Absolutely disgusting customer service
Absolutely disgusting customer service. When you purchase these hot tubs you are excited about them. Until the pump unit breaks and you have the warranty process to face. Be prepared to send lots of different videos in they request, only to have to wait weeks on end for a reply. Only to be told they need videos again so you must fill up again and keep sending off videos and images. Im nearly 3 months in and still on step one of my warranty claim.my opinion and advise to anyone looking to purchase one of these is to avoid and seek a better brand. Thank me later.
August 21, 2026
Unprompted review
Reply from Lay-Z-Spa® UK
Thank you for taking the time to leave a review.
Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.
We look forward to hearing from you.
Kind regards,
Customer Service Team
Have really enjoyed the spa
Have really enjoyed the spa. Hubby put it up in no time. The how to videos don’t work so had to look on YouTube. Getting the chemicals right is very tricky. I wish there were 2 sets of bubbles high and low as they can be intense.
July 28, 2026
Great hot tub
Delivery came on the 5th day, they say within 5 days so all good with that. The instructions are not the clearest. However after watching a YouTube video, the hot tub was up in minutes. It is not as big as I thought it would be, 3 adults are plenty. You would struggle to get 6 adults in it. As it is really only myself and my husband using it, this is not an issue for us. Over all this is a great product, would definitely recommend.
July 21, 2026
3rd Lay-z-Spa in 10 years.
Pre ordered my 3rd Lay-z-Spa for delivery mid August. It arrived July.
(upgraded to a fixed base for all year round use in my retirement)Great product. Great service.
Thank You.
July 29, 2026
AWAITING DELIVERY TODAY HOPEFULLY…
AWAITING DELIVERY TODAY HOPEFULLY EVERYTHING WILL BE FINE.
July 29, 2026
Cover made a lot of difference saving money with…
Cover made a lot of difference with regards to electricity usage
July 28, 2026
Good product
Good product, I’ve been using the chlorine tablets since 2023 and I’ve bought other products for my lazy spa too!!! Quick delivery as well 👍😀
July 28, 2026
Reply from Lay-Z-Spa® UK
I'm sorry to hear you've experienced an issue.
If you haven't already contacted our Customer Service team, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.
Kind regards,
Customer Service Team
Great product
Great product, improvement on my first purchase. The App controller is a real bonus.
I hope this new purchase lasts longer than the first (four years).
Order to deliver was superb speed (faster than Customer Service response time to questions).
Bit of a struggle to get agreement for the two year warranty, but got there in the end.
July 21, 2026
Very Relaxing
Initially we bought a wave spa as our first hot tub which had a fault with heater and control and eventually sent back. We were not going to bother again but as Lay z spa Paris had a sale we decided to get it and have been in it everyday. I cannot recommend this enough. It should be for 4/6 people but would say 4 would be ample or be a bit snug. The bubbles are a bit noisy but on the other hand are quite rapid and very relaxing.
July 20, 2026
My order arrived and I love the hot tub…
My order arrived and I love the hot tub but I emailed customer services to advise my lid keeps deflating every day I’m out there putting air in the lid, still no response they emailed me asking for pictures I sent these then they emailed asking for codes I have advised on the outside of my spa no codes/refs still waiting on a response very frustrating as the lid should not deflate its brand new
July 21, 2026
Reply from Lay-Z-Spa® UK
Thank you for taking the time to leave your review.
I'm pleased to see that one of our Customer Service team has now been able to resolve this for you. We appreciate your patience and hope you're happy with the outcome.
Kind regards,
Customer Service Team
Loving life with my Oslo Lay z Spa
Bought the Oslo in March, got good discount.
Love it, nothing to complain about. Thank you.
March 30, 2026
10/10 service and product! Highly recommend
My order from Lazy Spa came promptly and well packaged.
The instructions were clear on how to set it all up and with in 30 minutes we were filling her up ready to be used.
I cannot recommend the Paris air jet enough, it's been a game changer!
Talking of which, I'm going to hop in now! Go and get one, thank me later!
July 20, 2026
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