London Camera Exchange Reviews 9,950

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items, even used ones, arrive exactly as described or even better. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged. The staff are also commended for their helpfulness, knowledge, and professional approach, contributing to a positive overall service experience. However, some customers also noted minor issues. A few people mentioned that while products were mostly as described, there were occasional small discrepancies like minor marks or a non-functional dial. Additionally, some reviewers experienced delays with delivery, attributing them to the courier rather than the company itself.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the excellent condition of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the knowledgeable and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with products being in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a used Canon 16-35 f2.8l. Very well packed, as when it arrived the box was significantly damaged but the lens was fine. The price was extremely competative and delivery was the next day. The... See more

Rated 5 out of 5 stars

I’m always cautious about buying a used item, but the lens from LCE Manchester was exactly as described and with all original packaging. It would be nice if LCE offered a 12 month warranty like the tw... See more

Rated 5 out of 5 stars

The staff inside of the store were amazing. Helped me choose out whether to upgrade my lens or my camera body and explained why I should explain my lens first. They kept the product to the side for me... See more

Rated 5 out of 5 stars

Good fast response to questions, honest clear answers, have been using LCE for years now and find them to be great value as well as great products The lens I bought matches the condition advertis... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great service again!

I purchased a used Canon lens for an excellent price - far better than I'd seen elsewhere. It was delivered the next day and looks to be in excellent condition.
Delighted with the service from LCE.

April 9, 2026
Rated 5 out of 5 stars

Happy Customer

Got a New Cannon Camera it had a few issues, I phoned them up, And the Company where very nice, And apologised. They immediately give me a refund. I am delighted with the Company Service, And hope to do Business with this company again in the Furture. 100%

April 7, 2026
Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted (legacy compact camera including viewfinder, Lumix) in hardly-used condition. Even came with a little Lowepro case! Promptly delivered.

April 7, 2026
Rated 5 out of 5 stars

Another Great Purchase

Once again LCE proved that they can sell fantastic used kit at a price better than the other big players. I wanted a 2nd camera to back up my fujifilm system and a recent experience with a Sony a6000 I purchased for my little granddaughter set me hunting for an a6400. This one was the best price warranted version I could find anywhere especially as it had a kit lens fitted. Speedy dispatch from Southampton and it arrived unexpectedly on a Saturday having only been ordered late Thursday. Very impressed with the condition of the camera and accessories which exceeded my expectation.

April 9, 2026
Rated 5 out of 5 stars

Info on lenses

Called into the London Camera Exchange and George gave me some great advice about lenses for my Sony camera. He was extremely helpful and knowledgeable and nothing was too much trouble. I wouldn’t hesitate to recommend LCE .

April 14, 2026
Unprompted review
Rated 3 out of 5 stars

Good Product, But Communication Needs Improving

My experience with London Camera Exchange was a bit mixed. Unfortunately, communication wasn’t great – my order was delayed and I had to reach out multiple times myself just to get updates, which was quite frustrating.

That said, once the item finally arrived, I was really happy with the product itself and it met my expectations. I also found their flexible payment options, including monthly payments, really helpful.

Overall, a decent experience, but better communication would make a big difference.

November 26, 2025
Rated 5 out of 5 stars

First port of call

First port of call, always great service and helpful.

Purchased a lovely Nikon FM, special thanks to Josh who saw the deal through.

Thank you, highly recommended.

April 9, 2026
Rated 5 out of 5 stars

Easy transaction

Easy transaction. Item arrived next day, was informed of delivery schedule which was very helpful.
Very impressed with the lens which was very fairly priced.

April 8, 2026
Rated 5 out of 5 stars

Amazing service

I ordered some camera film and they bumped my Instax Square Film up from a 10 pack to 20. I’m not sure I have even shopped from there before this too.

Thank you

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great lens, great price

Good fast response to questions, honest clear answers, have been using LCE for years now and find them to be great value as well as great products
The lens I bought matches the condition advertised perhaps a little better

Couldn't be happier with both performance and appearance.

Many thanks

April 8, 2026

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