Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady I spoke to on my 15 telephone appointment was very helpful indeed plus she forwarded me further help via email . No complaints at all excellent service. I did knock a star off however as I in... See more
Company replied
I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available... See more
Company replied
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requ... See more
Company replied
Company details
Written by the company
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contact info
2 Marsham Street, SW1P 4DF, London, United Kingdom
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4.0
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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The lady I spoke to was helpful and…
The lady I spoke to was helpful and informative, gave me information regarding my Housing Association way forward for owners of property as the legalities are different from council properties.
August 6, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re happy to hear the adviser was able to provide support.
They listened and responded to my…
They listened and responded to my questions. Also went on to send me info by email which I could refer to later.
August 5, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to assist you.
sounded like a script.impatient…
sounded like a script.impatient manner.did not want to listen .information unhelpful.
August 5, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, Danny. We’re sorry to hear you were unhappy with the manner of the call and did not find the advice helpful. This is not the experience we want people to have when contacting our service, and we appreciate you bringing this to our attention.
Reply from The Leasehold Advisory Service
Thank you for your review, Wendy. We’re pleased you found our adviser knowledgeable and helpful.
Reply from The Leasehold Advisory Service
We’re sorry to hear you were unhappy with your experience, Emma. If you would like us to look into this further, please contact us directly at info@lease-advice.org.
Consultant was very friendly and…
Consultant was very friendly and knowledgeable and able to answer my questions
August 5, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased our adviser was able to provide helpful support.
Advice to seek advice.
I did not find the call helpful. The only advice I was given was to seek legal advice. The call was very brief and the advisor wasn’t engaging with the questions I asked.
August 5, 2026
Unprompted review
Reply from The Leasehold Advisory Service
Thank you for your feedback, Alex. We’re sorry to hear you did not find the call helpful. Our service provides general, initial legal advice, but we appreciate that this did not meet your expectations on this occasion. If you would like us to look into your experience further, please contact us at info@lease-advice.org.
The advice was very helpful
The advice was very helpful and clearly explained, but I was called more than an hour after the appointment time.
August 5, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased the advice was helpful and we’re sorry your call took place later than scheduled.
Helpful in clarifying my position with…
Helpful in clarifying my position with various options moving forward
August 5, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased our adviser was able to help.
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you were happy with the service.
Great Service!
The service I received was very helpful. The adviser was patient and listened to my issues. She also gave me clear advice. Thankyou!
August 4, 2026
Reply from The Leasehold Advisory Service
Thank you for the lovely review! We’re glad the adviser was able to support you and provide clear, helpful advice.
The advisor on the line was a star!
August 4, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted to hear you had such a positive experience.
The advice and advisor covered…
The advice and advisor covered everything that I needed.
August 1, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased your enquiry was fully addressed.
An invaluable service
Extremely prompt response to my enquiry. Advice given was concise, clear and comprehensive and answered my questions.
I would say the Leasehold Advisory Service provides an invaluable service.
August 1, 2026
Reply from The Leasehold Advisory Service
Thank you for your lovely review! We’re pleased the service was helpful and that your enquiry was answered clearly.
Advice was on point
August 1, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re glad you found the advice useful.
Very helpful
They called on time, and were very professional, helpful and knowledgeable
August 4, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased our adviser was able to assist you and provide the support you needed.
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you had a positive experience with our service.
Not very happy with advice and cut me…
Not very happy with advice and cut me off while still talking unimpressed very upset too.
August 4, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, Carol. We’re sorry to hear that you were unhappy with your experience. This is not the level of service we aim to provide, and we appreciate you taking the time to let us know. Please feel free to contact us at info@lease-advice.org so we can look into what happened and see how we can help address your concerns.
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you had a positive experience with our service.
It is helpful
It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms .
When all the info was not disclosed when the property was purchased .. thank you for your help .. Regards Eleanor
July 30, 2026
Reply from The Leasehold Advisory Service
Thank you for your review, Eleanor. We’re pleased our adviser was able to explain things clearly and that we could help with your enquiry.
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